Epic Chicago World Forum continues to shape and sharpen the minds of digital leaders. From my very first Chicago ServiceNow Summit in 2004 to the electrifying innovation of 2026, this fast-moving year reinforces one enduring truth: success is rooted in understanding the power of people, rich workflow data platforms, AI, and automation. Today, more than ever, enterprises must lead with bold intention, fueled by a relentless commitment to leadership, meaningful service, and a mindset of continuous learning.

Indeed, digital velocity has increased, but transformation without direction remains costly. According to McKinsey, only 14% of digital transformations succeed, while a Forrester study reveals that data-centric organizations are 58% more likely to exceed revenue goals.

As a result, the lessons, leadership, and momentum sparked by the Epic Chicago World Summit are not just valuable—they’re essential. Because in the face of AI disruption, operational complexity, and rising expectations, the winners will be those who rise, adapt, and relentlessly reimagine what’s possible.

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🌟 Register Now for 09/18/2025: Why Epic Chicago World Forum Inspires

Join the ServiceNow World Forum Chicago on September 18, 2025, at McCormick Place, Lakeside (East Building).

• ✅ Register here: servicenow.com/events/world-forum/chicago
• ✨ Choose labs, keynotes, and demos including Now Assist and Zero-Copy AI Integration
• 📅 Save the date for next Thursday

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✨ Women in Tech: Leading Through Resilience

“The path forward is paved by those who speak truth, challenge bias, and open doors for others.” – Women in Tech Roundtable Participant

During one of the most emotionally resonant sessions of the summit, women leaders and their allies united to amplify stories of resilience, advocacy, and bold progress. As the conversation unfolded, I recalled a profound personal experience—trekking with my Sun Microsystems IT Leadership Summit through the Malaysian jungle during a team-building retreat. The only female IT Manager in the Team Building Event. We climbed unfamiliar, jagged mountain walls, pressed forward across unknown terrain, and ultimately reached the summit together. But it didn’t end there—we had to abseil down steep cliffs to return safely. What a rush, a joy, and a life memory.

That journey became a lasting metaphor for our place in tech. Even in the most uncertain terrain, we rise. We lead. And most importantly, we lift one another.

Our path isn’t just about personal achievement—it’s about creating space for others to follow. The session reminded us that inclusion is action, leadership is shared, and courage multiplies. When we climb together, we elevate the entire industry.

Key voices emphasized that we must be bold not only for ourselves—but for our industry. Each woman who claims her space at the table redefines what’s possible for the next. Whether you’re the only woman in the room or leading the room, you belong—and your voice is vital.

“There is no innovation without inclusion. And there is no inclusion without women leaders stepping up and speaking out.” – Panelist Quote

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✅ Generative AI in Action: ServiceNow’s Now Assist

“AI is no longer a concept—it’s embedded intelligence, continuously learning from your enterprise.”
— CJ Desai, President and COO, ServiceNow

According to McKinsey & Company, Generative AI could add up to $4.4 trillion in annual productivity gains. But only when paired with trusted data, seamless workflows, and domain-aware intelligence.

Being one of many attendees In Chicago World Summit 2024 witnessed a groundbreaking live demonstration of Now Assist we started seeing first time potential for real-time code generation, workflow optimization, and predictive suggestions—underscoring the power of data quality.

The Now Assist Difference a Year Makes:

Capability	2024 Demo	2025 Reality
Code Generation	Live preview only	Executable, version-controlled
AI Suggestions	Manual application	Embedded, auto-applied
Workflow Optimization	Conceptual guidance	Real-time adaptive flows
Deployment	Targeted use cases	Full-platform expansion

⚖️ RaptorDB & Zero-Copy Innovation

In today’s data-saturated enterprise, only 12% of data is analyzed, and up to 73% remains unused for decision-making (Forrester). Why? Because data is siloed, duplicated, stale—or simply too costly to move.

Enter Workflow Data Fabric and Zero-Copy Intelligence:
A new paradigm that eliminates the need to move, duplicate, or transform data before extracting value.

🧠 Zero-copy architecture enables real-time analytics on live data
🔐 Governance-by-design ensures trusted, auditable insights at scale
⚡ Performance gains up to 10x vs traditional ETL models
💵 Data engineering costs drop by 45–70% when data movement is reduced (McKinsey)
🛡️ Privacy risk and compliance incidents shrink by 60% when data never leaves its origin

Workflow Data Fabric: Demo to Enterprise Reality

Capability	2024 – Introduced	2025 – Enhanced
🧠 Architecture	Debut of zero-copy Workflow Data Fabric	Core platform foundation for trusted cross-domain orchestration
🔗 Data Access	Zero-copy queries across HR, IT, Risk domains	Live, governed access with RaptorDB + DQ + Lineage controls
📈 Workflow Intelligence	AI-triggered workflows via real-time data signals	Now Assist-powered orchestration using trusted, high-quality data
🛡️ Governance	Embedded privacy, quality scaffolding in demo	Composable governance by domain, steward, or workflow type
📊 Integration Layer	Connected operational domains via standard fabric connectors	Full platform integration with Data Quality, AI Explainability, and RaptorDB
🚀 Business Impact	Vision for unified, governed innovation	Enterprise-wide deployment powering faster, safer decision-making
🧩 Developer Enablement	Promised simplified access and AI triggers	Fabric-first development—no more pipelines, just trusted live data

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🚀 2025 Chicago World Forum Vendors to Watch

These vendors are gaining momentum and will shape the next chapter of enterprise IT:

Vendor	Awards / Recognitions	Why Their Product is Compelling
AutomatePro Intelligent Test Automation, Auto Documentation, AutoDeployment	• Best AI Product at the 2025 AI Awards (“AutomatePro+ wins AI Product of the Year”) • Top AI Agent (one of five) at Knowledge 2025 • Best Automated Testing Solutions Provider, UK, 2024	• Manual Testing in Agile does not scale! Automates testing for ServiceNow environments with generative AI: create tests by describing what you want rather than scripting. • Reduces regression testing effort dramatically; reduces test maintenance overhead. • Integrates with DevOps for continuous delivery, QA teams, citizen developers.
Forescout – AI‑driven visibility & compliance	• 2025 Cybersecurity Excellence Awards for OT & IoT Security; also for IoMT / healthcare networks. • 2025 Global InfoSec Awards – Market Leader in Cyber‑Physical Systems Security by Cyber Defense Magazine • CRN Security 100 2025 • Frost & Sullivan Leadership Award for Medical Device Security 2025	• Deep visibility across managed and unmanaged, agented and un-agented devices in OT/IoT/IoMT environments; for compliance, risk, and security in connected systems. • Continuously assess threats, enforce policies, segmentation / control / remediation. • Rapid deployment / actionable intelligence (e.g. for healthcare networks) to meet regulatory, safety, and operational requirements.
FlyForm – Workflow, ITOM, CSM experts	• FlyForm achieved ServiceNow Elite Partner Status (record fast progression) • Named Fastest Growing Technology & Digital Company in Wales by Fast Growth 50.	• Technical expertise in ServiceNow implementations: workflow design, ITOM, CSM etc. • High Customer Satisfaction: CSAT scores (4.83/5) are among top in global ServiceNow partners.

Other Epic Chicago World Forum Resources

• A-Z Data Fabric Glossary
• AutomatePro AutoDocument from AutoTest
• Chicagoland Chapter HDI
• CJ & The Duke
• Digital Excellence Through Collaboration
• NEOM Innovation Creates Opportunity
• ServiceNow’s Innovative Women MVPs
• What Knowledge 2025 Told Us About the Future of the Workplace
• World Forum 2025 | Chicago, September 18 – ServiceNow