Digital Excellence Through Collaboration
Digital Excellence Through Collaboration: our new Digital Center of Excellence is dedicated to enhancing skills in those driving trends in Artificial Intelligence, Business value and innovation & best practices, in a vibrant community.
Many Centers of Excellence focus on selling or using products, but we take a different approach. We believe that true digital excellence comes from understanding the process behind the product. Our Open Forum Digital Center of Excellence (CoE) offers a richer, more rewarding experience by emphasizing skill development and knowledge sharing.

Why Get Involved in a Digital CoE?
Engaging in a Digital Center of Excellence (CoE) offers unparalleled opportunities for personal and professional growth. By joining a vibrant community of experts and enthusiasts, you stay ahead of industry trends, contribute to innovative solutions, and enhance your skills. Collaborating with peers, you drive excellence, establish best practices, and solve complex challenges together. Your involvement not only advances your career but also strengthens the digital landscape, creating a more robust and innovative industry.
Sal Khan: How AI Will Revolutionize Education
Sal Khan, the visionary founder of Khan Academy, a nonprofit organization dedicated to the belief that education is a human right, exemplifies the social, ethical, and open use of best practices in education. What began as a simple act of tutoring a family member a few decades ago evolved into a revolutionary approach to learning, attracting an audience of enthusiastic learners worldwide. Khan identified gaps in the education process and innovatively filled them, demonstrating the profound impact of addressing real-world issues with practical solutions.
Driving Trends:
Trend | Description | Business Examples |
---|---|---|
Hyperautomation | Integrating automation across business operations using RPA, machine learning, and AI. | Automating invoice processing at a manufacturing company. |
Cybersecurity Transformation | Ensuring robust cybersecurity with zero trust architecture, AI-driven threat detection, and secure remote work practices. | Implementing zero trust architecture in a financial institution. |
Artificial Intelligence (AI) | Evolving AI to impact customer service, supply chain optimization, and predictive analytics. | Using AI to advance Supply Chain Management. |
Agility | Adopting agile methodologies, DevOps practices, and rapid prototyping to stay competitive. | Implementing DevOps and Automated Testing in a software development firm. |
Low-Code Tools | Enabling faster application development with minimal coding, empowering business users. | Developing a sales tracking app using a low-code platform. |
Increased IT Budgets | Allocating more resources to IT, with rising investments in cloud infrastructure, cybersecurity, and digital tools. | Expanding cloud infrastructure in a retail chain. |
Data Democratization | Making data accessible to all stakeholders to foster better decision-making. | Implementing self-service analytics in a healthcare organization. |
Sustainable Strategic Portfolio Management | Aligning projects and initiatives with sustainability goals and long-term strategic objectives. | Developing a green energy project portfolio. |
The Heartbeat of Best Practices
This spirit of innovation and dedication to improvement is the heartbeat of best practices and the core value of participating in an Open Forum Digital Center of Excellence (CoE). Just as Khan’s journey underscores the importance of addressing gaps and fostering learning, our CoE thrives on the collective efforts of its members to identify challenges, share knowledge, and develop effective solutions.
A Community of Learners, Teachers, and Leaders
In our CoE, we embrace the philosophy that we are all students, teachers, and leaders. Each member brings unique insights and experiences, contributing to a rich, collaborative environment where learning and innovation flourish. By participating, you not only enhance your own skills but also help shape best practices that drive digital excellence and benefit the entire community. Together, we can achieve remarkable outcomes, much like Sal Khan’s transformative impact on education.
Value of an Open Forum Digital Center of Excellence
An Open Forum Digital CoE offers immense value by serving as a hub for knowledge sharing and collaborative problem-solving. By bringing together a wide range of perspectives and expertise, the center accelerates learning and innovation. Participants can leverage collective intelligence to develop best practices, create comprehensive white papers, and document standards that drive industry-wide improvements.
Being an Open Forum Center of Excellence
Inclusivity and Accessibility
An Open Forum Center of Excellence (CoE) welcomes everyone, regardless of background or experience. This inclusivity ensures diverse ideas and perspectives enhance our collective knowledge and innovation.
Collaborative Environment
Members freely share insights and expertise, fostering a highly collaborative environment. This spirit of teamwork drives problem-solving and the creation of innovative solutions.
Transparent Communication
We operate with transparent communication channels. We share information, updates, and decisions openly, promoting trust and informed participation.
Continuous Learning and Improvement
Our open nature encourages continuous learning. Members engage in workshops, seminars, and projects, staying updated on the latest trends and technologies.
Community-Driven Standards and Best Practices
Our community establishes and upholds standards and best practices. These guidelines are shaped by collective experiences, ensuring practical and effective real-world applications.
Equal Opportunity for Contribution
Every member has an equal chance to contribute. We value and encourage active participation, whether it’s proposing ideas, leading projects, or sharing feedback.
Innovation and Creativity
The CoE’s diverse nature fuels innovation and creativity. Bringing together varied perspectives allows novel ideas and approaches to flourish.
Shared Responsibility
Success is a shared responsibility. Every member plays a role in driving initiatives, maintaining standards, and achieving goals.
Networking and Relationship Building
We provide ample networking opportunities. Members connect with peers, experts, and thought leaders, creating a strong professional network.
Focus on Real-World Solutions
We address actual challenges faced in various fields, ensuring developed solutions are relevant and actionable.
Why Get Involved?
Enhancing Personal and Professional Growth
Involvement in an Open Forum Digital CoE provides opportunities for personal and professional growth. Participants can learn from peers, stay updated on the latest trends, and gain insights from real-world experiences shared by others. This continuous learning environment helps individuals enhance their skills and advance their careers.
Driving Innovation and Excellence
By participating in the CoE, individuals contribute to the advancement of digital practices. Collaborative efforts lead to the development of innovative solutions and the establishment of standards that elevate the overall quality and effectiveness of digital initiatives.
Building a Stronger Community
Engaging with the CoE fosters a sense of community among professionals. This network of like-minded individuals supports each other in tackling challenges and celebrating successes, creating a stronger and more cohesive industry.
Types of Problems and Solutions Explored
Identifying Common Challenges
The CoE actively identifies and addresses common challenges faced by professionals in the digital space. For instance, these challenges can range from technical issues, such as integration difficulties, to strategic concerns, like aligning digital initiatives with business goals.
Developing Practical Solutions
Through open discussions and collaborative efforts, the CoE develops practical solutions to these challenges. Members continuously share their experiences, propose innovative ideas, and test new approaches, resulting in actionable solutions that can be implemented across various organizations.
Best Practices and Standards
Establishing Best Practices
One of the key activities of the CoE is to establish best practices that guide professionals in their work. These best practices, based on collective experiences and proven methodologies, ensure that they are both practical and effective.
Creating White Papers
The CoE focuses on creating white papers that provide in-depth analysis and recommendations on specific topics. These white papers serve as valuable resources for professionals seeking to understand complex issues and implement effective solutions.
Documenting Standards
In addition to best practices and white papers, the CoE meticulously documents standards that ensure consistency and quality in digital practices. These standards help organizations maintain a high level of performance and compliance with industry regulations.
Digital Transformation and AI
Tackling Challenges Together
The CoE thrives on the collaborative efforts of its members. By working together, participants can tackle complex challenges in business processes, digital transformation, and AI that might be difficult to solve individually. This collective problem-solving approach leads to more robust and sustainable solutions.
Enhancing Capabilities for Excellence
Through continuous collaboration and knowledge sharing, the CoE significantly enhances the capabilities of its members. By contributing their expertise and learning from others, participants collectively create a stronger practice that drives excellence in the digital space.

Resources for Digital Excellence Through Collaboration
These represent some of the resourceful thinkers, minds and programs driving our industry. Who should we add to this list?
- 5 Best Practices to Get Started With a Center of Excellence (reworked.co)
- Association of Artificial Intelligence (AI)
- Business Process Design Excellence
- CJ&TheDuke (cjandtheduke.com)
- Digital-Transformation Leadership
- Enterprise Global Cyber Fraud Prevention- Methods: Detection & Mitigation, & IS Best Practices
- Executive Women
- Global Recruiting Professionals
- How to Set Up an AI Center of Excellence (hbr.org)
- Khan Academy | Free Online Courses, Lessons & Practice
- Knowledge after-Party #100DaysOfServiceNow
- ITIL | IT Service Management | Axelos
- Lean Six Sigma Institute
- NVIDIA Executive Insights on AI | NVIDIA
- PRINCE2 6th edition Foundation Project Management | Axelos
- Project Management Institute | PMI
- ThinkHDI
- Titans of ServiceNow