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- 2021: VP Harris Inauguration Elevates Diversity and Executive Leadership
- Covid Cyber Employment Fraud: $Millions in Job Fraud, $Billions in Unemployment Fraud. Recruiters and Jobseekers Paradigm shift
- Does Post Covid Demand, "Evolve or Fold" Data Strategy?
- World Talent Economy Forum on Global Competitiveness
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- CMDB Corporate Governance for Publicly Held Companies
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- Freshwork's Multichannel vision for FreshService (ITSM)
- Microsoft Teams Tripping Transcription Tenancy.
- Uber's Call Center Security Social Engineering Massive System Breach
- Community Crisis Resource Reference List
- Financial Services Operations
- AI: Knowledge Centered Support
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- ROI: Demand AI Service Management
- ChatGPT Ethics and FTC
- Imperative: Governance Risk Compliance
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- Walk Up Experience- Design-To-Deliver
- AI & GRC Defense Against Security-Data Breach
- 5-Star ITSM Solutions
- Remedy to ServiceNow Migration
- 5-Step Policy-Compliance Risk Management
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- Knowledge is AI-Power
- Artificial-Intelligence in Employment-Fraud Exploits
- RIDAC Log Management
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Embracing Equity in IT Service Management
- ITSMF: Erik Bock, Digital Business
- ServiceNow World: Chicago Wednesday, 11/02
- Today's HR Super Trends
- Empty Nester Creates Meaningful Mother's Day
- Constructive Feedback from Destructive Work Environment
- Noir and Grit: This is The Batman
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- March of International Women and Creating Ideas that bring Hope, Opportunity and Transformation
- IT Service Management News and Views
- Eye Strain: Modern Sources and Solutions
- Remembering Paradise by the iconic Meatloaf (Dead at 74 of COVID)
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Facebook's Response to "Whistleblower Protection Program" is new brand, MetaVerse
- Senate Hearing on Facebook Transparency an Accountability
- October 2021: Facebook's Platform Challenges
- Strategies to Stop Cyber Crime & Bullying
- San Francisco Bay Area: ITSMF News
- SNL lessons, hosted by Elon Musk
- 5 Ways to Create Opportunity with Social Leadership
- Happy Saint Patrick's Day
- INTERNATIONAL WOMEN'S DAY EDITION: Celebrating our World's Leaders
- Tribute In Memory: Heartland Rock Icon- Michael Stanley
- Middle East's Top CIO50 Innovation Leaders. #7 is the most visionary Healthcare CIO, I've worked with.
- TOP TIPS: Attracting LinkedIn Viewers
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ServiceNow
- Financial Services Operations
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- AI & GRC Defense Against Security-Data Breach
- Strategic Portfolio Management FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Demystifying Taxonomy Categorization
- Email-to-Incident is Costly Inefficiency
- Role of CMDB-Management Service-Owner
- ServiceNow Virtual Agent Chatbot
- Vulnerability Response Workspace Module
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- Efficient Workday to ServiceNow Integration
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- CMDB Health Dashboard
- Incident On-call Best Practices
- BA Product Update Process
- Getting-Started ServiceNow Timesheet Management
- ServiceNow Service Catalog Builder
- 10 Cool Features Standard-to-Pro
- Comparing GRC & IRM
- Starting ServiceNow GRC Process
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- SPM Risk Management Process
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Persona Use & Administration
- AI-Powered AutomatePro & ServiceNow
- AutoPlan Release Setup Simplified
- AI: Dawn’s Demos AutomatePro
- Raptor Workflow Data Platform
- ServiceNow Xanadu AI Advantage
- SPM Collaborative Workspaces
- AI-Powered Xanadu & RaptorDB
- Explore AutomatePro Release 8.0.0
- Accelerating IRM & GRC
- Roadmap CMDB-HAM-SAM Value Recognition
- AutomatePro & ServiceNow Automated-Test
- Remote Support Success Strategy
- CMDB Powered Digital Transformation
- ServiceNow's Generative AI Revolution
- Knowledge after-Party #100DaysOfServiceNow
- Generative AI in ServiceNow-SPM
- Knowledge is AI-Power
- ServiceNow World: Chicago Wednesday, 11/02
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- AI-powered ServiceNow Tests
- Xanadu Upgrade: ServiceNow SPM
- Xanadu Upgrade: CMDB Plan
- AI Test-Powered ServiceNow
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Getting Started
- Introduction to Knowledge Management
- Knowledge Categorization "Find-ability"
- Productivity: Service Operations Workspace
- Conduct A Windows-Security Scan
- Burp Suite Professional & Web Security Process
- BMC Remedy ITSM Reference
- AI: ServiceNow Virtual-Agent Chatbot
- COE for Human Resources
- Getting Started: Engagement Manager
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Employee Journey Management ServiceNow
- Productivity Tips for Knowledge-Users
- Strategies for Manual Test
- TikTok for Digital Leaders
- Master Social Video Editing
- Understanding Security Encryption Standards
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
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FAQs
- Knowledge Categorization "Find-ability"
- FAQs: Governance Risk Compliance
- Understanding Clop Ransomware Mitigation
- ServiceNow IRM SOX FAQs
- Strategic Portfolio Management FAQs
- Chat GPT FAQS
- Ticket Handling Infographic FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Role of CMDB-Management Service-Owner
- Vulnerability Response Workspace Module
- How-To Import ServiceNow Stories 🚀
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Washington ESC or Knowledge Portal?
- TikTok for Digital Leaders
- Mastering Telecommuting Efficiency
- Essential Laptop Migration Hacks
- AutomatePro A-Z Terminology Glossary
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Strategic Portfolio Management
- Understand ServiceNow's 2 SPMs
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- Efficient Workday to ServiceNow Integration
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- Strategic Portfolio Management Foundations
- Timeline: ITBM to SPM
- SPM Project Templates
- SPM: Starting a Demand
- AutoMatePro AutoPlan Demand Management
- Strategic PPM Risk Management
- SPM Risk Management Process
- Xanadu Upgrade: ServiceNow SPM
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AutomatePro
- AutomatePro AutoTest Reference
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- Autotest: Test-Run Defects
- Quality Assurance Test Process
- AutoTest Case Planning
- AutomatePro Functions and Permissions
- AutoMatePro AutoPlan Demand Management
- Introducing AutomatePro Control Console
- Troubleshoot AutoTest Run Issues
- QuickStart-AI Service Catalog Test
- 8.2 New AutoTest Features
- AutomatePro AutoTest Operations Process
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AI-Powered AutomatePro & ServiceNow
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
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Glossary Reference
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ITSM
- ITSM Capability Model- L1
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Email-to-Incident is Costly Inefficiency
- CMDB Health Dashboard
- Incident On-call Best Practices
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- Pinned KB-Articles & deflection
- Stockroom Asset Management Mastery
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Service
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Overview
- Productivity: Service Operations Workspace
- GRC Managed Risk
- GE Change Acceleration Process
- Overview: Employee Center Pro
- SOX Control-Management and Attestation
- RIDAC: Strategic Portfolio Management
- Artificial Intelligence A-Z Glossary
- Advanced Program Management
- AI: ServiceNow Virtual-Agent Chatbot
- Business Process Optimization Reviews
- Proper Ticket Handling Imperative
- Public Sector Digital Services
- Employee Journey Management ServiceNow
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UAT
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Healthcare
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Chat GPT
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Security Operations (SecOps)
- SecOps Vulnerability Response Lifecycle
- Vulnerability Response Workspace Module
- Vulnerability Remediation RACI
- Security Incident Response Introduction
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- High Volume Incident-Management Strategies
- Understanding Security Encryption Standards
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Agile
- Agile Scrum Master Guide
- DevOps Automated Test
- Quality Assurance Test Process
- Getting-Started ServiceNow Timesheet Management
- Optimized Sprint Capacity Plan
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- AI-powered ServiceNow Tests
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Knowledge Management
- Productivity Tips for Knowledge-Users
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Knowledge Management Pro Features
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
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Workday
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Network Connectivity Solutions
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Business Process Methodologies
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Service Catalog & Request Management
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Artificial Intelligence
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Integrated Risk Management
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Microsoft
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AI: Generative Artificial Intelligence
- Mastering iPhone 16 AI
- AI-powered Service Management Operations
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- AI: Dawn’s Demos AutomatePro
- AI Powered Career Resilience
- Raptor Workflow Data Platform
- AI-Powered Xanadu & RaptorDB
- AI Assist's Rockstar-Agent
- Advanced ServiceNow Test Automation
- AI-powered ServiceNow Tests
- Optimize Productivity with Siri
- AI Test-Powered ServiceNow
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Global News & Views
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Digital Business Process
- AutoPlan Release Setup Simplified
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- SPM Collaborative Workspaces
- CMDB Powered Digital Transformation
- Connect Collaborate Create Knowledge
- Lessons Learned: CrowdStrike Incident
- CrowdStrike Outage: Global Chaos
- MasterCard's AI-Powered Fraud Detection
- Effortless QR Code Creation
- AT&T Big Data Breach
- Transformation: Success from Setbacks
- LinkedIn Digital-Success Enablement
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Generative AI
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TikTok
Middle East’s Top CIO50 Innovation Leaders. #7 is the most visionary Healthcare CIO, I’ve worked with.
Andrea Benito, editor of CIO Magazine wrote about CIO50’s award record-breaking pool of nearly 90 Middle East CIO nominees. The competition analyzed leadership and innovation, ranking and awarding the Middle East’s top 50 CIOs at the IDC Summit 2021 for their roles in driving innovation, strengthening resiliency, and influencing meaningful, rapid change.
How delighted to see Jason Roos, KAUST CIO, won #7 Top leader in the Middle East by CIO50 at the IDC CIO Summit 2021.
Now more than ever we need Information and Innovation leadership to create new solutions to the challenges of our Post Covid Technology Era. I will be exploring other CIO leaders of interest from this award who are producing and leading ideas that reimagines digital transformation, health, wellness, automation, and business.
It is my pleasure to share the story behind the story of how and what people are doing to make a difference. Let us explore and share what makes them our most influential leaderships.
The Top 9 highlights:
- Osama Alswailem, CIO at King Faisal Specialist Hospital.
- Ahmad Yahya, CIO at American Hospital Dubai.
- Khrisnan Gopi, Chief Disruption Officer at GEMS Education.
- Arturo García, Chief Automation Officer at Abu Dhabi Terminals.
- Praveen Sashi, Senior Director of IT & Logistics, Regional Head of Digitalisation at DHL Express.
- Yahyah Pandor, CIO at Fine Hygienic Holding.
- Jason Roos, CIO -King Abdullah University Science & Technology (KAUST)
- Yuri Misnik, CIO at First Abu Dhabi Bank.
- Damian O’Gara, IT manager at Kentech Group.
Kicking off this Blog Series I will begin with the Middle East CIO50 with their ranked #7, who is my rank #1 Global Leaders. Imagine my delight to discover Jason Roos, most Influential Chief Information Officer in I have ever worked with, in the top 10 of CIO50.
CIO PROFILE: Jason Roos
Jason has an uncommon vision for how to connect people, products and technology for meaningful digital transformation.
CIO- King Abdullah University of Science and Technology (KAUST)
KAUST SMART solutioning begins with a structured design story oriented thought process that ultimately leads from a proof of concept prototype, to build and deployment within the KAUST ecosystem.
What does that KAUST SMART organized process look like in practice?
KAUST SMART starts with an idea and question: “Could we produce a more sustainable and ecofriendly transportation in our community?” The approach and vision was explored. Prototyping was underway, and a 6 month test for refinement and controls developed the solution.
This project journey by King Abdullah University of Science & Technology, I&ED, and Community Life is a fine example of KAUST solution leadership delivery of sustainable future transport, mobility solutions, with digital innovation.
The result of the KAUST SMART INITIAL QUESTION was Saudi Arabia’s first self driving bus for campus transportation. A fully electric, more sustainable form of transportation in the community. This example is just a start of King Abdullah University of Science & Technology, CIO, Jason Roos vision for continuing to produce immersive smart digital solutions that deliver serious business value:
- 2 Driverless Shuttles, Autonomous busses named Olli and EZ10.
- 100% Eco intelligent, environmental friendly -zero petrol with electric energy batteries
- Artificial Intelligence location based mapping, response technology, and cognitive sensing.
- Leverages advanced Light detection, ranging (Lidar), for self driving accident avoidance systems
The result was a successful launch of Saudi Arabia’s first self-driving vehicles
The autonomous affordable, AI powered, all electric transportation solution, fit into a larger vision of a “Smart City” experience. My favorite question to ask Jason, how are you influencing digital transformation now?
KAUST Smart is working on many initiatives ranging from autonomous vehicles and drone delivery, to unified city app providing complete information dissemination, unified communications, e-payments, and complete immersive location awareness, combining both indoor and outdoor precision.
~Jason Roos
Prior to KAUST , Chief Technology Officer and Vice President in several leading Healthcare and Medical Research Centers:
- CA- LOS ANGELES: City of Hope National Medical and Cancer Research Center City of Hope
- Leader in advancing cancer research and treatment
- “Best Hospitals” in cancer treatment by US News & World Report
- CA- PALO ALTO: Stanford Health Care & Stanford University Medical
- Primary teaching hospital for Stanford School of Medicine
- Leading clinical environment for medical researchers knowledge & effective patient care
- “Best Hospitals” by U.S. News & World Report
C LEVEL LEADER RESOURCES:
- 6 Qualities to look for when hiring a C-Level Executive ( INC Magazine
- Best Practice Business Networks
- CIO Magazine
- Executive Leadership Women, Now that we have VP Harris
- Forbes: What it takes to be a C-Level Leader
- Top C Level Executives share their secret for Success
Dawn C Simmons LinkedIn | Facebook | Twitter |Pinterest – CxO Leader
- #CIO50MiddleEastAwards
- #CIO50MiddleEastAwards#CIO50
- artificial intelligence
- CATO networks
- cio50
- cognitive sensing
- crayon
- driverless shuttles
- electric energy batteries
- IDC CIO
- Jason Roos
- KAUST
- king abdullah University
- lidar
- light detection
- location based mapping
- middle east
- netapp
- saudi arabia
- science and technology
- self driving accident avoidance
- stanford healthcare
- stanford hospital