Blog – Dawn C Simmons

Life Sciences: FDA 21 CFR Part 11 Compliance

July 2, 2022July 6, 2022 by Dawn Simmons

In the Healthcare and Life Sciences, Pharmaceutical and Medical Device products and services directly impact consumer health and safety and must be able to prove compliance with the United States Food and Drug Administration (FDA) strict guidelines.

The following is how DocuSign helps with CFR Part 11 Compliance. One of the challenges of Life Sciences professionals is integrating the right level of signature compliance with their ITSM Systems. Servicenow for example integrates with DocuSign to control access, records management, and integration.

Community Crisis Resource Reference List

December 3, 2022December 3, 2022 by Dawn Simmons

With Layoffs Impact, we are sharing resources for Careers, Crisis Management, Healthcare and Wellness.

Support for our Community: Friday, Nov 18: Career Hope for the Holidays Panel Event

November 12, 2022November 17, 2022 by Dawn Simmons

What are we doing? This Friday we kick off the first in a series of Career Chat Panel Events to support our community and offer Career Hope for the Holidays. The virtual event will focus on support for professionals in the IT Service Management Space, discussing strategies for finding jobs in tough times, where the […]

Telecommuting and FlexWork Opportunities

November 9, 2022November 9, 2022 by Dawn Simmons

With the news being unsettling, lets share some good news. There is legitimate telecommuting and flexwork opportunity. One must be careful however, there are a few challenges when seeking a telework jobs: Don’t pay for a chance to get a work from home, no job should cost you money! Do not accept that “because its […]

Taking Care of Business is Taking Care of People: Maintaining CX/EX Trust with Human Resources. Valuing Talent during Layoff

November 6, 2022 by Dawn Simmons

U.S.-based employers announced more than 33,800 cuts in October, up 13% from September and 48% from one year ago—marking the sixth month this year that cuts were higher than in 2021. Challenger, Gray & Christmas report Technology companies are announcing layoffs and hiring freezes to address recessionary business adjustments in light of the worsening economic outlook. […]

ServiceNow World: Chicago Wednesday, 11/02

October 29, 2022October 29, 2022 by Dawn Simmons

When Innovation Works, The World Works! ServiceNow World Launches in Chicago on Wednesday!! It is such an exciting time, to be part of the ServiceNow EcoSystem. ServiceNow runs on ServiceNow. Their marketplace success created new demands for advanced digital transformation of their Now Platform it’s own HRSD (HR Service Delivery) Human Resources and Employee Relations […]

Today’s HR Super Trends

October 23, 2022October 23, 2022 by Dawn Simmons

Quality HR Case Management, Effective Self- Service Knowledge Management and Process Transformation is key to developing the following trend areas in HR. The Future of Work is Now. Forbes kicked off 2022 with the Top 10 HR Super Trends. https://www.brianheger.com/research-how-employee-experience-impacts-your-bottom-line-harvard-business-review/Employee Well Being. Employee Experience: “Showing How Much They Care (in item 1) can reduce the […]

Fashion Forward: South Asian New York Fashion Week

September 26, 2022September 26, 2022 by Dawn Simmons

Success of September 2022 has infused American Fashion from an innovative initiative that celebrates the world of fashion that herald from the South Asian global fashion stage in New York City. SANYFW recognizes the emerging demand that showcases and uplifts South Asian fashion design. Dawn’s Story: As an American with a passion and appreciation for South […]

Uber’s Call Center Security Social Engineering Massive System Breach

September 17, 2022September 17, 2022 by Dawn Simmons

Enterprise level Businesses lose approximately $75B annually due to poor customer services. Social Engineering that compromises sensitive corporate information requires adequate use of training, tooling, and technology to deliver uncompromised service Experience. UBER SOCIAL ENGINEERING CALL CENTER SYSTEM HACK Uber is hot recent cautionary tale on emphasis on quality Call Center Management. Using social engineering, […]

Artificial Intelligence: What to KNOW about improving AI Search Assist

July 13, 2022 by Dawn Simmons

REAL PROBLEMS OF ITSM BUSINESS TODAY: Enterprise Service Management needs power tool functionality and the Best Service Portal, User Experience depends upon their ability to search, and find answers, resolve issues, report problems, and request services. A UX positive Portal Experience means everything to the productivity of our users, and recognizing the potential of our […]

When AI results are not DIY: Formula to Create Data Driven (AI+KCS)* EX=Digital ROI Results

July 5, 2022July 5, 2022 by Dawn Simmons

With budget challenges post COVID, many companies are looking at alternatives to create a better Employee Experience with compelling AI results. Much of the success or failure of an initial AI effort has less to do with the tool selection, and more to do with creating a mindset around positive Employee experience. The AI Myths […]