Employees want Flexibility Over 40% of COVID Pandemic Workers are burned out and thinking of quitting their present jobs, according to a recent World Economic Forum survey. In the post-COVID work world, employees want and expect flexible work options. Bad news for companies already struggling to get the right talent, but insisting they must see […]
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San Francisco Bay Area: ITSMF News
San Francisco Bay Area’s Local Interest Group, IT Service Management Forum showcases the best of Silicon Valley Innovation in our ITSMF Best Practices network representing the San Francisco Bay Area to the Far East Bay. We welcome you to join our online events from anywhere in the world. If your travels bring you to the […]
Dawn, Help us use ServiceNow Test Suite Better?
The call came from my business network this week. Writing ServiceNow Tests from scratch are are difficult to do directly in ServiceNow. It takes a long time to build the test cases one row at a time, and it is not friendly for long detailed test, making it easy to lose your place if you […]
Best Practices for COEI (Center of Excellence and Innovation)
Enterprises create a ServiceNow Center of Excellence and Innovation (CoEI) to drive vision, digital transformation, and optimize workflows. A well working CEOI (Center of Excellence and Innovation) has been proven to deliver business value and improve Enterprise scale, velocity, and risk management. Enterprises who invest in a COEI typically do so to recognize the following […]
TECH TALK: Top 3 Things to Modernize for DevOps Cloud Service Solutions
San Francisco Bay Area IT Service Management Forum will kick off with a return to our popular Tech Talk starting June 17, 12:00-1:30pm PST on Modern Service Design and Configuration Management. A recent LinkedIn poll found the top 3 things enterprises must do to evolve and Modernize DevOps Cloud oriented Service Delivery pace and process. […]
Silicon Valley IT Service Management Forum Post-COVID Relaunch
San Francisco Bay Area Reorganizing for ITSMF Best Practices Post-COVID May 24, 2021: San Francisco Bay Area, like the rest of the world, has been through so much in the past year. San Francisco Bay Area President Dawn Simmons is proud to announce the relaunch of Silicon Valley (San Francisco Bay Area) IT Service Management […]
DevOps Automation of ServiceNow Test Automation
Highly regulated industry demands controlled process. The upsurge of risk from security issues mandates more frequent updates. The COVID Pandemic created new challenges particularly for financial services, healthcare companies and other highly regulated industries. Already they are working on new issues from the COVID pandemic, and now they are also balancing the upsurge of security […]
64 Days to Summer Olympics 2021
It is a very exciting week when someone you love works hard and accomplishes a lifetime goal. This week was that week for my Jahir Rayhan who has been selected to participate in the Tokyo Japan Summer Olympics 2021!! The Bangladesh Athletics Federation announced this week that they have selected Bangladesh’s famed athlete Mohammad Jahir […]
DevOps Driven Service Design
What are the top 3 things Service Management Teams should do to improve process capabilities? How do we get and keep alignment between ITIL4 and DevOps? Would love your thoughts. Please let us know your thoughts on LinkedIn Now at: https://www.linkedin.com/posts/dawnckhan_devops-cloud-azure-activity-6799921389055959040-UIes Axelos presented a video on this topic. ITSM needs to be able to right […]
Lean Project Management
Lean Projects, Kanban, and Work Flow Lean is a systematic methodology that got its start in manufacturing, acting on the primary principle of removing operational ineffectiveness and waste. It exists to identify sources of waste, and plan organized to eliminate waste through each phase of the production environment. Implement Lean project management makes good use […]