Who Am I?

Dawn C Simmons has over 20 years of IT Business Management and IT Service Management Process Experience for Global Fortune 500 companies.

At Sun Microsystems she was IT Business Manager the Global Program Management Office with operations in California, Colorado, Netherlands, and Singapore overseeing Strategic Business, Technical and Service Improvement Solutions.

282 Projects Completed
20 Years Process Improvement Experience
5 Award Wins
12 Years of ServiceNow Platform Experience
20 Years of ITSM Expert Experience

What I Do?

ServiceNow World Chicago

ServiceNow World: Chicago Wednesday, 11/02

When Innovation Works, The World Works! ServiceNow World Launches in Chicago on…

Call Center

Uber’s Call Center Security Social Engineering Massive System Breach

https://www.youtube.com/watch?v=tcUZF9prBto Enterprise level Businesses lose approximately $75B annually due to poor customer…

ITIL Benefits, Control Infrastructure Services, Improve Decision Making, Organizational Change, Improved Service and implementation ability, Increased Customer Satisfication with Improved Cx, Dawn C Simmons, Service Delivery Improvement, OCM, Process, Technology,itsmf, HDI, IT Service Management, ITIL, ServiceNow, Change Management, linkedin.com/dawnckhan, Business Process Improvement, ITSM, COVID, Process Improvement for ITSM

ITIL4 Projects and Program Management

Five ITIL Benefits ITIL stands for  Information Technology Infrastructure Library.    ITIL…

Iqbal Mahmud, iqbalm, iqbalmahmud, covid19, coe, jahirrayhan, drgkpillai, trizy, autismcoe, dawncsimmons, ServiceNow, So Innovate Solutions, So Innovate LLC, Full Stack Engineer, CTO, Covid19COE.com, Mobile Application, Service Now, Portal Development


If you’re developing free or premium themes for others to use, integrating…

My Clients


DawnCSimmons Insider Scoop

Critical-Situation Communication Capabilities

Critical-Situation Communication Capabilities is a framework that provides individuals, teams, and organizations with a shared frame of reference for critical…

Quiet Hiring’s Part-Time Workforce

Explore the advantages of Quiet Hiring's Part-Time Workforce strategy, allowing businesses to gain skills and capabilities without hiring more full-time…

Life-Lessons: A Man Called Otto

A Man Called Otto" is a poignant drama based on the 2012 New York Times best-selling book “A Man Called…

Long Haul Covid Myalgia

Despite ending the Coronavirus US National Emergency, Covid Long Haul Myalgia symptoms persist in millions. Although there is statistical improvement,…

Follow Me