Who Am I?

Dawn C Simmons has over 20 years of IT Business Management and IT Service Management Process Experience for Global Fortune 500 companies.

At Sun Microsystems she was IT Business Manager the Global Program Management Office with operations in California, Colorado, Netherlands, and Singapore overseeing Strategic Business, Technical and Service Improvement Solutions.

20+ years of customer experience, implementation, product life cycle from concept to delivery.   Project and Program delivery that touches Performance Improvement, Tools Enhancement, Business Process Optimization in Executive Operations, IT Service Management, Security Operations and Recruiting Process.

(more…)

250 Project Completed
8 Year of Experience
2 Award Win

What I Do?

ITIL Benefits, Control Infrastructure Services, Improve Decision Making, Organizational Change, Improved Service and implementation ability, Increased Customer Satisfication with Improved Cx, Dawn C Simmons, Service Delivery Improvement, OCM, Process, Technology,itsmf, HDI, IT Service Management, ITIL, ServiceNow, Change Management, linkedin.com/dawnckhan, Business Process Improvement, ITSM, COVID, Process Improvement for ITSM

ITIL4 Projects and Program Management

Five ITIL Benefits ITIL stands for  Information Technology Infrastructure Library.    ITIL…

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MOBILE APPLICATION

If you’re developing free or premium themes for others to use, integrating…

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WEB DESIGN

Web design encompasses many different skills and disciplines in the production and…

Dawn C Simmons, Service Delivery Improvement, OCM, Process, Technology,itsmf, HDI, IT Service Management, ITIL, ServiceNow, Change Management, linkedin.com/dawnckhan, Business Process Improvement, ITSM, COVID, Process Improvement for ITSM

ITSM Program and Project Management

Axelos defines IT service management (ITSM) as a concept that enables an…

My Clients

DawnCSimmons Insider Scoop

All Post

BayICT Partnership

The BayICT Tech Talks as part of the Bay Area Community College Consortium (BACCC) are a series of virtual talks…


Bay Area Organization Development Network: Healthy Organizations and The Bully-Free Workplace

Register now to lock your access to Thursday's event by the Bay Area Organizational Development Network. When 21 Oct 2021…


Re-Engineering Healthcare Cyber Security and the Future of Healthcare Innovation

What is Future of Healthcare Innovation? Innovation is how we transform the practical reality with new solutions, processes and services.…


Remembering a Great Diplomat, Colin Powell Former US Secretary of State, Retired 4 Star General

https://www.youtube.com/watch?v=emb3ajzIKRA Colin Luther Powell (April 5, 1937 - October 18, 2021) we grieve the loss of a great leader who…


ITSM Process Excellence & emerging Centers of Excellence

Mark your Calendars 10/26/2021 Time: 12:00-1:00 PDT. 2:00 - 3:00 pm CDT 3:00 -4:00 pm EDT ITSM Transformation and Emerging Centers…


Now at Work: Creating a Better Workflow For Life

I am participating in a most amazing ServiceNow "Now at Work" Digital Experience sessions. My Favorite and most personally touching…


Get in Touch

Reach Dawn




    3120 Jerrold Zanzi Lane, Tracy, CA 94577 USA

    [email protected]

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