Who Am I?

Dawn C Simmons has over 20 years of IT Business Management and IT Service Management Process Experience for Global Fortune 500 companies.

At Sun Microsystems she was IT Business Manager the Global Program Management Office with operations in California, Colorado, Netherlands, and Singapore overseeing Strategic Business, Technical and Service Improvement Solutions.

20+ years of customer experience, implementation, product life cycle from concept to delivery.   Project and Program delivery that touches Performance Improvement, Tools Enhancement, Business Process Optimization in Executive Operations, IT Service Management, Security Operations and Recruiting Process.

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250 Project Completed
8 Year of Experience
2 Award Win

What I Do?

ITIL Benefits, Control Infrastructure Services, Improve Decision Making, Organizational Change, Improved Service and implementation ability, Increased Customer Satisfication with Improved Cx, Dawn C Simmons, Service Delivery Improvement, OCM, Process, Technology,itsmf, HDI, IT Service Management, ITIL, ServiceNow, Change Management, linkedin.com/dawnckhan, Business Process Improvement, ITSM, COVID, Process Improvement for ITSM

ITIL4 Projects and Program Management

Five ITIL Benefits ITIL stands for  Information Technology Infrastructure Library.    ITIL…

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MOBILE APPLICATION

If you’re developing free or premium themes for others to use, integrating…

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WEB DESIGN

Web design encompasses many different skills and disciplines in the production and…

Dawn C Simmons, Service Delivery Improvement, OCM, Process, Technology,itsmf, HDI, IT Service Management, ITIL, ServiceNow, Change Management, linkedin.com/dawnckhan, Business Process Improvement, ITSM, COVID, Process Improvement for ITSM

ITSM Program and Project Management

Axelos defines IT service management (ITSM) as a concept that enables an…

My Clients

My Team

DawnCSimmons Insider Scoop

Lean Project Management

Lean Projects, Kanban, and Work Flow Lean is a systematic methodology that got its start in manufacturing, acting on the…


SNL lessons, hosted by Elon Musk

https://www.youtube.com/watch?v=fCF8I_X1qKI Really loved the first person to admit they have Asperger's on Saturday Night Live. He was pretty good at…


ITSM & Configuration Management Trends

ITSM Trends: Driving delivery, customer experience and digital transformation, the top ITSM Trends are: Digital Transformation and Digital Workflows CIO…


Business Continuity Lessons Learned from the COVID Pandemic.

What are the most critical Services, and what must we do to manage this risk and keep serving our customers?…


DevOps Pace, Digital Data Driven CMDB

Driving the right standards in CMDB Common Roles and health can accelerate data driven decision making, that helps enterprises recognize…


5 Ways to Create Opportunity with Social Leadership

Social Leadership requires a demonstrated level of intelligence and strong decision making. Cultivating meaningful social leadership in today's business climate…


Get in Touch

Reach Dawn




    3120 Jerrold Zanzi Lane, Tracy, CA 94577 USA

    [email protected]

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