Who Am I?

Dawn C Simmons has over 20 years of IT Business Management and IT Service Management Process Experience for Global Fortune 500 companies.

At Sun Microsystems she was IT Business Manager the Global Program Management Office with operations in California, Colorado, Netherlands, and Singapore overseeing Strategic Business, Technical and Service Improvement Solutions.

20+ years of customer experience, implementation, product life cycle from concept to delivery.   Project and Program delivery that touches Performance Improvement, Tools Enhancement, Business Process Optimization in Executive Operations, IT Service Management, Security Operations and Recruiting Process.

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270 Projects Completed
15 Years Process Improvement Experience
5 Award Wins
9 Years of ServiceNow Platform Experience
20 Years of ITSM Expert Experience

What I Do?

ServiceNow World Chicago

ServiceNow World: Chicago Wednesday, 11/02

When Innovation Works, The World Works! ServiceNow World Launches in Chicago on…

Call Center

Uber’s Call Center Security Social Engineering Massive System Breach

https://www.youtube.com/watch?v=tcUZF9prBto Enterprise level Businesses lose approximately $75B annually due to poor customer…

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ITIL4 Projects and Program Management

Five ITIL Benefits ITIL stands for  Information Technology Infrastructure Library.    ITIL…

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MOBILE APPLICATION

If you’re developing free or premium themes for others to use, integrating…

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WEB DESIGN

Web design encompasses many different skills and disciplines in the production and…

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ITSM Program and Project Management

Axelos defines IT service management (ITSM) as a concept that enables an…

My Clients

DawnCSimmons Insider Scoop

Community Crisis Resource Reference List

With Layoffs Impact, we are sharing resources for Careers, Crisis Management, Healthcare and Wellness.


Support for our Community: Friday, Nov 18: Career Hope for the Holidays Panel Event

THIS FRIDAY: November 18, 2022-- 12-1 EST, 11-12 CST, 9-10 PSTVirtual Webinar by RSVP What are we doing? This Friday…


Telecommuting and FlexWork Opportunities

With the news being unsettling, lets share some good news. There is legitimate telecommuting and flexwork opportunity. One must be…


Taking Care of Business is Taking Care of People: Maintaining CX/EX Trust with Human Resources. Valuing Talent during Layoff

U.S.-based employers announced more than 33,800 cuts in October, up 13% from September and 48% from one year ago—marking the…


ServiceNow World: Chicago Wednesday, 11/02

When Innovation Works, The World Works! ServiceNow World Launches in Chicago on Wednesday!! It is such an exciting time, to…


Today’s HR Super Trends

Quality HR Case Management, Effective Self- Service Knowledge Management and Process Transformation is key to developing the following trend areas…


Get in Touch

Reach Dawn