Who Am I?

Dawn C Simmons has over 20 years of IT Business Management and IT Service Management Process Experience for Global Fortune 500 companies.

At Sun Microsystems she was IT Business Manager the Global Program Management Office with operations in California, Colorado, Netherlands, and Singapore overseeing Strategic Business, Technical and Service Improvement Solutions.

20+ years of customer experience, implementation, product life cycle from concept to delivery.   Project and Program delivery that touches Performance Improvement, Tools Enhancement, Business Process Optimization in Executive Operations, IT Service Management, Security Operations and Recruiting Process.

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250 Project Completed
8 Year of Experience
2 Award Win

What I Do?

ITIL Benefits, Control Infrastructure Services, Improve Decision Making, Organizational Change, Improved Service and implementation ability, Increased Customer Satisfication with Improved Cx, Dawn C Simmons, Service Delivery Improvement, OCM, Process, Technology,itsmf, HDI, IT Service Management, ITIL, ServiceNow, Change Management, linkedin.com/dawnckhan, Business Process Improvement, ITSM, COVID, Process Improvement for ITSM

ITIL4 Projects and Program Management

Five ITIL Benefits ITIL stands for  Information Technology Infrastructure Library.    ITIL…

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MOBILE APPLICATION

If you’re developing free or premium themes for others to use, integrating…

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WEB DESIGN

Web design encompasses many different skills and disciplines in the production and…

Dawn C Simmons, Service Delivery Improvement, OCM, Process, Technology,itsmf, HDI, IT Service Management, ITIL, ServiceNow, Change Management, linkedin.com/dawnckhan, Business Process Improvement, ITSM, COVID, Process Improvement for ITSM

ITSM Program and Project Management

Axelos defines IT service management (ITSM) as a concept that enables an…

My Clients

DawnCSimmons Insider Scoop

All Post

6 Tips For Improving First Call Resolution

Support and Service Delivery organizations can not improve what they do not measure and review. They can not measure what…


ServiceNow Knowledge Management

Knowledge Centered Support (KCS) is so hot now because people are now working more mobile in a post COVID arena…


Continuous Improvement: Because Great CX and EX is made, not born.

How can we be more innovative? How can our Service Desk can improve, from call takers to value creators? I…


Saving heart, when Long Covid keeps trying to kill you

COVID Long Haul is a health challenge with psychological and social implications. Yesterday represented 520 days since I tested negative…


ServiceNow Performance Analytics: When in Rome and beyond Pareto reporting joy

ServiceNow Performance Analytics Features in Rome. How and why to apply Pareto Reporting, and insider ITSM metrics tips.


Facebook’s Response to “Whistleblower Protection Program” is new brand, MetaVerse

Is Facebook's brand change to MetaVerse going to distract attention from its weakened platform issues The community is abuzz with…


Get in Touch

Reach Dawn




    3120 Jerrold Zanzi Lane, Tracy, CA 94577 USA

    [email protected]

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