Who Am I?

Dawn C Simmons has over 20 years of IT Business Management and IT Service Management Process Experience for Global Fortune 500 companies.

At Sun Microsystems she was IT Business Manager the Global Program Management Office with operations in California, Colorado, Netherlands, and Singapore overseeing Strategic Business, Technical and Service Improvement Solutions.

282 Projects Completed
20 Years Process Improvement Experience
5 Award Wins
12 Years of ServiceNow Platform Experience
20 Years of ITSM Expert Experience

What I Do?

ServiceNow World Chicago

ServiceNow World: Chicago Wednesday, 11/02

When Innovation Works, The World Works! ServiceNow World Launches in Chicago on…

Call Center

Uber’s Call Center Security Social Engineering Massive System Breach

https://www.youtube.com/watch?v=tcUZF9prBto Enterprise level Businesses lose approximately $75B annually due to poor customer…

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ITIL4 Projects and Program Management

Five ITIL Benefits ITIL stands for  Information Technology Infrastructure Library.    ITIL…

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If you’re developing free or premium themes for others to use, integrating…

My Clients


DawnCSimmons Insider Scoop

May 11 Covid Pandemic Order: Covid Long Haul Patient Recovery – Demands and Resources

May 11, 2023 marks the end funding for the Covid-19 pandemic public health emergency the Covid-19 National Emergency and Public…

IT Associate Employment Skills in Demand

Information Technology Associate is responsible for performing information technology support of hardware, software, and peripheral equipment. This is an in-demand…

ITSMF: Erik Bock, Driving Digital Business Value

December 15, 2022: IT Service Management Forum: Tech Talks for Professional and Service Management Professionals kicked off with Erik Bock,…

Viva-Magenta is 2023 Pantone Color of the Year

Viva-Magenta , Pantone color of the year is available in CARIUMA : Comfortable Sustainable Shoes & Best Skate Sneakers In…

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