Global Modern Cognitive Service Management, Digital Business Transformation and ServiceNow Implementation for Healthcare IT, Security Operations, Insurance, Big Data, Insurance, Energy Utilities, Retail Grocery Supply Chain, Computer Entertainment,Cloud Services- SAAS, IAAS, PAAS Covid-19 Major Incident Management + $30M+ ITIL Business Value ROI...Read More
About Me
Dawn C Simmons
Digital Business Process Manager
ITSM
94%
ServiceNow
91%
Business Process Management
98%
OCM/Change Acceleration Process
85%
Six Sigma Green Belt
85%
Healthcare IT
80%
HR Service Delivery
75%
Information Security/CyberSecurity
73%
Who Am I?
Dawn C Simmons has over 20 years of IT Business Management and IT Service Management Process Experience for Global Fortune 500 companies.
At Sun Microsystems she was IT Business Manager the Global Program Management Office with operations in California, Colorado, Netherlands, and Singapore overseeing Strategic Business, Technical and Service Improvement Solutions.
282
Projects Completed
20
Years Process Improvement Experience
5
Award Wins
12
Years of ServiceNow Platform Experience
20
Years of ITSM Expert Experience
What I Do?
ServiceNow World: Chicago Wednesday, 11/02
When Innovation Works, The World Works! ServiceNow World Launches in Chicago on…
Uber’s Call Center Security Social Engineering Massive System Breach
https://www.youtube.com/watch?v=tcUZF9prBto Enterprise level Businesses lose approximately $75B annually due to poor customer…
ITIL4 Projects and Program Management
Five ITIL Benefits ITIL stands for Information Technology Infrastructure Library. ITIL…
My Clients
Lori Shaw
Very few people equal Dawn in persistence and dedication. I've had the privelege of working with…
Steve West
Dawn has demonstrated exemplary leadership in the Support Services industry through her incredible efforts managing the…
Clarissa Nielsen
Dawn has an incredible passion for what she does. She is forward thinking and results…
Venkatesh Thiruvaipati
I've worked with Dawn for past several years and she has been a role model for…
Bill Irvine
Dawn Mular is providing an invaluable service to the professional Helpdesk and Service Management community…
Dale Avery
Dawn is able to quickly assess the needs of a project and break it into managable,…
Partner
ServiceNow
Jason Wojahn Finalist Entrepreneur-Of-The-Year
ServiceNow World: Chicago Wednesday, 11/02
Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
Employment News: Recruiters and Jobseeker Opportunities
DawnCSimmons Insider Scoop
Critical-Situation Communication Capabilities
Critical-Situation Communication Capabilities is a framework that provides individuals, teams, and organizations with a shared frame of reference for critical…
Quiet Hiring’s Part-Time Workforce
Explore the advantages of Quiet Hiring's Part-Time Workforce strategy, allowing businesses to gain skills and capabilities without hiring more full-time…
Life-Lessons: A Man Called Otto
A Man Called Otto" is a poignant drama based on the 2012 New York Times best-selling book “A Man Called…
Long Haul Covid Myalgia
Despite ending the Coronavirus US National Emergency, Covid Long Haul Myalgia symptoms persist in millions. Although there is statistical improvement,…