Who Am I?

Dawn C Simmons has over 20 years of IT Business Management and IT Service Management Process Experience for Global Fortune 500 companies.

At Sun Microsystems she was IT Business Manager the Global Program Management Office with operations in California, Colorado, Netherlands, and Singapore overseeing Strategic Business, Technical and Service Improvement Solutions.

20+ years of customer experience, implementation, product life cycle from concept to delivery.   Project and Program delivery that touches Performance Improvement, Tools Enhancement, Business Process Optimization in Executive Operations, IT Service Management, Security Operations and Recruiting Process.

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250 Project Completed
8 Year of Experience
2 Award Win

What I Do?

ITIL Benefits, Control Infrastructure Services, Improve Decision Making, Organizational Change, Improved Service and implementation ability, Increased Customer Satisfication with Improved Cx, Dawn C Simmons, Service Delivery Improvement, OCM, Process, Technology,itsmf, HDI, IT Service Management, ITIL, ServiceNow, Change Management, linkedin.com/dawnckhan, Business Process Improvement, ITSM, COVID, Process Improvement for ITSM

ITIL4 Projects and Program Management

Five ITIL Benefits ITIL stands for  Information Technology Infrastructure Library.    ITIL…

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MOBILE APPLICATION

If you’re developing free or premium themes for others to use, integrating…

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WEB DESIGN

Web design encompasses many different skills and disciplines in the production and…

Dawn C Simmons, Service Delivery Improvement, OCM, Process, Technology,itsmf, HDI, IT Service Management, ITIL, ServiceNow, Change Management, linkedin.com/dawnckhan, Business Process Improvement, ITSM, COVID, Process Improvement for ITSM

ITSM Program and Project Management

Axelos defines IT service management (ITSM) as a concept that enables an…

My Clients

My Team

DawnCSimmons Insider Scoop

All Post

Jobs n Career Success News

Jobs n Career Success Global Recruiters Network Silicon Valley: ITSMF Executive Women's Network COVID19 COE Employees want Flexibility Over 40%…


San Francisco Bay Area: ITSMF News

San Francisco Bay Area's Local Interest Group, IT Service Management Forum showcases the best of Silicon Valley Innovation in our…


Dawn, Help us use ServiceNow Test Suite Better?

The call came from my business network this week. Writing ServiceNow Tests from scratch are are difficult to do directly…


Best Practices for COEI (Center of Excellence and Innovation)

https://youtu.be/QSF8_mzSgnM Enterprises create a ServiceNow Center of Excellence and Innovation (CoEI) to drive vision, digital transformation, and optimize workflows. A…


TECH TALK: Top 3 Things to Modernize for DevOps Cloud Service Solutions

San Francisco Bay Area IT Service Management Forum will kick off with a return to our popular Tech Talk starting…


Silicon Valley IT Service Management Forum Post-COVID Relaunch

San Francisco Bay Area Reorganizing for ITSMF Best Practices Post-COVID May 24, 2021: San Francisco Bay Area, like the rest…


Get in Touch

Reach Dawn




    3120 Jerrold Zanzi Lane, Tracy, CA 94577 USA

    [email protected]

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