Who Am I?

Dawn C Simmons has over 20 years of IT Business Management and IT Service Management Process Experience for Global Fortune 500 companies.

At Sun Microsystems she was IT Business Manager the Global Program Management Office with operations in California, Colorado, Netherlands, and Singapore overseeing Strategic Business, Technical and Service Improvement Solutions.

20+ years of customer experience, implementation, product life cycle from concept to delivery.   Project and Program delivery that touches Performance Improvement, Tools Enhancement, Business Process Optimization in Executive Operations, IT Service Management, Security Operations and Recruiting Process.

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250 Project Completed
8 Year of Experience
2 Award Win

What I Do?

ITIL Benefits, Control Infrastructure Services, Improve Decision Making, Organizational Change, Improved Service and implementation ability, Increased Customer Satisfication with Improved Cx, Dawn C Simmons, Service Delivery Improvement, OCM, Process, Technology,itsmf, HDI, IT Service Management, ITIL, ServiceNow, Change Management, linkedin.com/dawnckhan, Business Process Improvement, ITSM, COVID, Process Improvement for ITSM

ITIL4 Projects and Program Management

Five ITIL Benefits ITIL stands for  Information Technology Infrastructure Library.    ITIL…

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MOBILE APPLICATION

If you’re developing free or premium themes for others to use, integrating…

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WEB DESIGN

Web design encompasses many different skills and disciplines in the production and…

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ITSM Program and Project Management

Axelos defines IT service management (ITSM) as a concept that enables an…

My Clients

My Team

DawnCSimmons Insider Scoop

COVID19 Broke it. Let’s put it together. US Healthcare.

Here is a very compelling article "COVID-19 revealed how sick the US health care delivery system really is" in The…


People are still at the heart of business’s greatest asset!

Price Waterhouse shared Covid (Coronavirus Crisis) emerging workforce priorities in demand for today's for business leaders. There observation is that…


Twitch for Sony PS5 + more!

TWITCH is NOT YouTube: Get to know more about it. Twitch logo is a sweet nod back to the 80's…


New & Cool: ServiceNow Quebec

In this edition of ServiceNow New and Cool features, we explore how the ServiceNow Development Community is creating new and…


ServiceNow Digital Workforce Challenge

https://www.youtube.com/watch?v=eHo7kkh5M8w ServiceNow collaborated with MIT Solve, to deliver a global competition that was meant to inspire innovation, crowdsource solutions, and encourage the…


Relating the Clouds to CMDB: I’ve Got A Brand New Cloud Container. You’ve got a CMDB. I think we can Kubernetes

Prior to the Covid 19 Global pandemic, the potential of SAAS, PAAS, and IAAS was a growth interest. Digital Transformation brought…


Get in Touch

Reach Dawn




    3120 Jerrold Zanzi Lane, Tracy, CA 94577 USA

    dcsimmons@soinnovatesolutions.com

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