Automation is not so difficult to do, and the time spent organizing manual test steps into automated tests improves upgrade paths. Important notion given the frequency of ServiceNow DevOps Cycle Upgrades. Many organizations are looking to best practices to increase their agility and capability to leverage the latest functionality.
Encourage ideas that reduces gaps in functionality to improve functionality, capabilities and productivity
The Idea Portal itself centralizes these great ideas to one place to encourage more innovation and best practices that can be used to improve the quality of ideas in one idea.
The community can vote on or elaborate on ideas that offer greatest value.
The Support teams can be more transparent and organized in managing ideas disposition
Support Teams can manage a backlog of functionality that can be done in the future.