Generative AI in ServiceNow-SPM opens a new frontier for improving the Value statement for Portfolio Planning offerings. Generative AI was a buzz at Knowledge.
Diginomica covered the Knowledge 24 kick off: “Knowledge ‘24 – ServiceNow brings new generative AI capabilities to its ‘platform of platforms’ With the introduction of generative AI capabilities, ServiceNow CEO Bill McDermott believes that further simplicity can be achieved and that there are huge efficiencies to be gained.
During his opening keynote today, ServiceNow CEO Bill McDermott enthusiastically declared:
Why are we here? Because ladies and gentlemen, in every business, in every industry across the world, every single business process, every single workflow, will be re-engineered with generative AI. This is a renaissance in the information technology industry. It’s a once in a generation moment. And you are the leaders that get to move us forward.
~Diginomica: Knowledge 2024 Bill McDermott Keynote
Introducing Generative AI to SPM
The introduction of Generative AI to Strategic Portfolio Management puts SPM Process Owner’s in the driver’s seat of Innovation. Now Assist for SPM application includes generative AI skills and features that enable product managers to quickly grasp the essence of customer opinions without having to read through every detail.
Generative AI driven Strategic Portfolio Management
ServiceNow® Now Assist for Strategic Portfolio Management (SPM) application brings the power of generative AI into accelerating demands from Strategic Portfolio Management. Here is an overview of how, and where, Generative Artificial Intelligence is coming into play to solve significant pain points!
How is Generative AI driving ServiceNow Value?
The ever-brilliant Chuck Tomasi illuminates the possibilities with his expert inputs on the benefits of generative AI in ServiceNow.
Generative AI in ServiceNow-SPM is solving significant SPM pain points!
The ServiceNow Strategic Portfolio Management (SPM) is a suite in need of some love from our Best Practices and centers of excellence! Generative AI significantly enhances the user experience for key features of SPM. However, it’s crucial to differentiate and present the unique benefits of ServiceNow’s SPM Suite compared to Microsoft Project.
While both are planning tools, the comparison is akin to “piloting a jet” versus “driving a car.” ServiceNow’s SPM Suite offers innovation and enablement features that far surpass the capabilities of Microsoft Project Management Software. Don’t be fooled by their surface similarities; the depth and sophistication of ServiceNow’s SPM Suite provide unparalleled advantages in managing and optimizing strategic portfolios.
Addressing Customization Pitfalls
While consulting money is abundant for fixing platforms simplified like Project but lacking ServiceNow’s reportability and connectivity, we need a more practical approach to leveraging advanced features.
Embracing AI Use Cases
I’m excited about AI use cases. However, more importantly, we need clarity in the SPM Platform Practice.
Ensuring Effective Advanced SPM Training
Training explains leveraging AI for known features but misses maintaining AI’s value proposition.
Importance of Clear Practices
AI cannot replace clear, documented business practices. Understanding and implementing these practices is crucial for maximizing AI benefits in our Strategic Portfolio Management Suite.
We know the immense amount of time and energy spent in “grooming,” “aligning,” and “interpreting” demands into actionable solutions. We also understand the frustration of clients and users who wish they could just be heard. Now, with the ServiceNow® Now Assist for Strategic Portfolio Management (SPM) application, generative AI transforms these challenges into streamlined processes.
This innovative tool allows teams to effortlessly generate concise summaries from feedback. Consequently, this saves valuable time that was previously spent on manual feedback analysis. The result? Significantly reduced frustration and improved efficiency.
Moreover, by leveraging generative AI skills and the Virtual Agent, users can create and edit demand requests seamlessly. As a result, requesters can quickly submit their requests and prioritize core tasks more efficiently than ever before.
Additionally, Now Assist for Strategic Portfolio Management (SPM) is a groundbreaking addition in the Washington DC release. It is designed to streamline and enhance your strategic portfolio management processes, ensuring that your team can focus on what truly matters.
In essence, ServiceNow’s Now Assist for SPM accelerates demand management, turning feedback into actionable solutions with unparalleled ease and efficiency.
The Business Case for Generative AI in SPM
Generative AI in Strategic Portfolio Management (SPM) is a game-changer, making processes faster and more effective, all while being safe. How much team time is wasted in repeating activity and actions and expecting nothing to change?
How It Works
Generative AI and the Virtual Agent streamline the creation and editing of demand requests. Requesters can submit quickly and prioritize tasks easily.
Benefits
- Saves Time: AI generates concise summaries, cutting out manual feedback analysis.
- Boosts Efficiency: Teams focus on high-priority tasks.
- Reduces Frustration: Users feel heard as feedback becomes actionable solutions.
Why It’s Safe
AI handles repetitive tasks for framing up demands, so teams can collaborate on more important delivery decisions. This increases speed and reliability without risk.
Summary SPM Features Most benefit from Now Assist
| ServiceNow SPM | How- Now Assist Benefits | Benefit to SPM Users |
|---|---|---|
| Demand Management | Now Assist streamlines the creation and editing of demand requests, making it easier for requesters to submit their needs quickly. Consequently, this ensures that demand management processes are faster and more accurate. | Rapid submission and prioritization of demands without manual effort. |
| Feedback Analysis | Now Assist generates concise summaries from user feedback, saving time previously spent on manual analysis. Moreover, this allows teams to focus on implementing actionable solutions derived from user insights. | Efficient and effective feedback processing. |
| Portfolio Management | By leveraging AI-driven insights, Now Assist helps in making informed decisions about project prioritization and resource allocation. Additionally, this boosts overall portfolio efficiency and alignment with strategic goals. | Improved decision-making and resource management. |
| Performance Analytics | AI capabilities in Now Assist enhance performance tracking by providing real-time analytics and summaries. Furthermore, this allows for continuous monitoring and quick adjustments to improve project outcomes. | Real-time insights and performance optimization. |
| Resource Management Optimization | Now Assist aids in the seamless allocation and reallocation of resources based on current demands and project needs. Thus, this ensures optimal use of resources, reducing bottlenecks and delays. | Optimal resource utilization and efficiency. |
ServiceNow Washington’s SPM Features Training and Resources
- Agile Development
- Collaborative Work Management
- Create demands using conversational experience
- Demand Management
- Exploring Now Assist for SPM
- Generative AI- What is Generative Artificial Intelligence?
- Knowledge ‘24 – enterprises will coalesce around 2-3 generative AI platforms (diginomica.com)
- Idea and Innovation Management
- Machine Learning
- Now Assist for Strategic Portfolio Management (SPM) (servicenow.com)
- Portfolio Management
- Project Workspace
- Resource Management Workspace
- SPM Fundamentals
- SPM Implementation
- Strategic Portfolio Management Washington Release Notes
Association of Generative Artificial Intelligence www.linkedin.com/groups/13699504/
