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Remembering: Michael Lombardo GlideFast CEO

Michael Lombardo: GlideFast CEO, Treasured Mayor@ServiceNow

Remembering Michael Lombardo GlideFast CEO, Treasured Mayor@ServiceNow Rest in Peace. January 31, 1987- July 6, 2024. What a legacy you created, and today, how small our world seems. After decades of best practices in the IT Service Management Forum, HDI, and the ServiceNow ecosystem, we reflect on the importance of staying connected. Losing one of our happy partners on this path brings into focus the direction of our lives.

Mike Lombardo sits down with Damien Davis, Senior Director of Product Management at ServiceNow. Our dimensions beyond the ServiceNow ecosystem are the stories we should be talking more about. What’s your super power? Damien Davis carried the Olympic Torch… one of those moments of a lifetime.

I cried as I listened to this because it speaks volumes of what we SHOULD be doing with our work and daily lives. Connected Caring and continuous improvement in life and work, moments and chasing experiences.

Innovate or Die is an imperative. Let us understand our responsibility to delivering ServiceNow Capabilities. The right level of partnership matters. Let us connect for expert delivery and raising the bar. Mike’s super-power is love of life, family, team, peers, partners. Negativity only brings negativity. What we create we get back. Let that be love.

Knowledge 23 with Kali: Why Continuous Improvement is about above and beyond!

Knowledge GlideFast with Kali on Continued Service Improvement. Businesses should be built to stay connected to one another, always looking to continue a relationship, continue to service, continue to grow and improve. No one is imperfect, but we are all on a course for improvement, in business and in life.

If our customers are not winning, we are not winning. So continuous improvement is a taking care of partners, employees, customers, and our community. Being a quality team member, leader, partner, we are accountable for creating value good and beautiful solutions. If we truly care about our community, our customers and one another, we are helping our industry get to the next level!!

Mike’s legacy powerfully reminds us of the impact we can have on others and underscores the importance of connection, positivity, and resilience. Mike and I both rose in careers we loved, solving IT problems and driving innovation. The communities of best practice professionals are relatively small and share a passion for driving the industry. We connected on that path, especially in healthcare with Knowledge Centered Management for IT Service Excellence. Who would have known that my last interaction with GlideFast might be our final conversation? Yet, he and his team greatly contribute to IT Service Management best practices. Staying connected has always been crucial, and at the end of the day, what we do now and later becomes part of the joys of our industry.

His journey with cancer began on Thanksgiving 2019. Mike, tough as nails, continued working and raising funds for other cancer patients through the Joe Andruzzi Foundation, which provides support for cancer patients and their families. Mike’s thankful and unsinkable spirit drove him to make a difference. Just days before his passing, he shared a statement of freedom and a positive message, reflecting his enduring strength and positive outlook.

Bigger than “brand” is “heart”: Michael Lombardo embodied this. You know a leader by how people treat one another and how we connect and deliver. Glidefast leadership, with Michael at the helm was magic. To the team at Glidefast, we see you, we appreciate you, and we are with you in mourning the loss of “our” Mayor.

Mike fought hard and kept professionally strong during his battle with Cancer that began Thanksgiving 2019. Keeping involved in where he lives and loves to make a difference in the ServiceNow ecosystem, is what MAKES him an inspiration.

In 2023, at Knowledge he talks about GlideFast Knowledge, a topic he knows much about as he got his start in the Healthcare Helpdesk, where Knowledge management mattered much, even more by post covid era 2020.

🌟Michael Lombardo of GlideFast Consulting wins Ernst & Young’s Entrepreneur Of The Year® 2023 New England Award. This prestigious honor celebrates his entrepreneurial spirit and leadership in driving innovation and growth. His recognition places him among an elite group of entrepreneurs who have transformed industries and communities. Michael Lombardo of GlideFast Consulting wins Ernst & Young’s Entrepreneur Of The Year® 2023 New England Award. This prestigious honor celebrates his entrepreneurial spirit and leadership in driving innovation and growth. His recognition places him among an elite group of entrepreneurs who have transformed industries and communities. Now, Lombardo advances to compete for the national title, with the potential to vie for the World Entrepreneur Of The Year® Award. 🌟

In this compelling 2020 interview, Robert “The Duke” Fedoruk sits down with Mike “F**K Cancer” Lombardo, CEO of GlideFast Consulting. Mike shares his unyielding spirit and candid insights as he battles cancer while continuing to lead and innovate in the IT Service Management industry. This conversation delves into Mike’s relentless drive, his contributions to the ServiceNow ecosystem, and his unwavering commitment to making a difference, both professionally and personally. Prepare to be inspired by Mike’s courage, resilience, and unfiltered perspective on life and leadership.

Closing Message for GlideFast Team and ServiceNow Community

Today, we gather with hearts full of gratitude and remembrance for Michael Lombardo, our cherished leader and friend. We honor his vision, dedication, and the lasting impact he has made on GlideFast Consulting and the ServiceNow community.

We seek continued strength and inspiration for the GlideFast team. May you carry forward the legacy that Mike started, driven by the same passion for innovation, excellence, and best practices. Stay united, resilient, and committed to the high standards that have made GlideFast great.

To the entire ServiceNow and IT Service Management Best Practices community, may we find new ways to partner, thrive, and uphold the principles of connected caring, collaboration, knowledge sharing, and continuous improvement that Mike championed. Let his spirit of leadership and service inspire us all to work together for a brighter future.

For the talented and dedicated GlideFast team, know that you are still great, and our thoughts are with you. Continue to excel and reach new heights, knowing that Mike’s legacy lives on through your efforts. Remember, our connectedness to one another is far greater than any job, contract, project, or transformation effort.

May we all honor his memory by continuing to support each other and striving for excellence in all we do.

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