Accelerate ServiceNow-Knowledge with Microsoft-Word: Get ready to take kick your ServiceNow knowledge management content wealth to the next level? The Microsoft Word plug-in for ServiceNow encourages content creators where they are, creating collaborating, and enabling them to edit and publish knowledge articles from anywhere with the power of their Microsoft 365 Word Solution.

This is a ServiceNow Knowledge Management Expert’s insider tool that meets knowledge management subject matter experts where they are, with the best of ServiceNow and Microsoft enhanced workflow, to improve content quality, and streamline publishing.

How to Accelerate ServiceNow-Knowledge with Microsoft-Word Plug-in?

Creative Content in a Familiar Environment

Imagine creating and editing knowledge articles directly in Word, using all the advanced features you’re used to—styles, spell check, and formatting—then publishing directly to ServiceNow. No switching platforms. Updating or keeping content current from word. No formatting headaches. Just seamless publishing.

Collaborate and Publish Effortlessly

With Word’s collaborative tools like track changes and comments, you can involve your team effortlessly, even offline. When you’re ready, publish articles to ServiceNow with one click. This ensures a smooth transition from draft to live content.

Hidden Gems: Little-Known Features

Draft Mode Publishing

Save your article as a draft in ServiceNow if you’re not ready to go live. This gives you flexibility to review, revise, and finalize content without rushing.

Embed Metadata in Word

Assign categories and tags directly in Word, ensuring your articles are indexed properly when published to ServiceNow. Save time and improve article discoverability.

Advanced Tips: Elevate Your Workflow

Custom Word Styles for Consistency

Define custom Word styles that match your company’s formatting standards. Every time you create an article, use these styles to ensure consistency across your knowledge base.

Batch Publishing for Maximum Efficiency

Working on multiple articles? Publish them all at once using batch mode. This time-saving feature lets you update your entire knowledge base quickly and efficiently.

Best Practices: Enhance Your Knowledge Base

Leverage Word’s Proofing Tools

Use Word’s built-in proofing tools, like grammar check and readability analysis, to refine your articles. Ensuring high-quality content will reduce edits and elevate the user experience.

Version Comparison for Accuracy

Compare document versions before publishing to avoid errors. This feature lets you review changes and ensures that only the best content reaches your knowledge base.

Conclusion: Unlock the Full Potential of Your Knowledge Base

The Microsoft Word plug-in for ServiceNow is more than just a tool—it’s a way to optimize your entire knowledge management process. By working in a familiar environment and leveraging powerful publishing features, you can boost productivity, ensure consistency, and enhance the quality of your knowledge base.

Take advantage of these insider tips and see how this plug-in can transform your workflow, making your knowledge management more effective than ever. Ready to master your knowledge base? It all starts with this powerful plug-in.

Other Ways to Accelerate ServiceNow-Knowledge with Microsoft-Word

• Associate a knowledge article with a taxonomy category
• Authoring a knowledge article in Microsoft Word (servicenow.com)
• Creating and maintaining articles (servicenow.com)
• Content Management meta tags
• Create a Knowledge Article from an ITSM Incident Ticket
• Knowledge Management Pro Features
• Predictive Intelligence for Knowledge Management (servicenow.com)
• Using human readable URLs for the Knowledge article page