Raptor Workflow Data Platform from ServiceNow emerges as a pivotal advancement within the Now Platform, bridging high-performance data management with enhanced workflow capabilities. Introduced with the Xanadu release, the Raptor platform integrates seamlessly into enterprise operations, offering substantial upgrades in data processing and AI-driven functionality.

Why is it a Big Deal?

1. Faster Performance: RaptorDB significantly improves the speed of transactions and data processing. Businesses can now pull reports, analytics, and lists 27 times faster, helping them make quicker decisions. Additionally, it boosts overall transaction speed by 53% and allows three times the usual throughput—meaning more tasks can be processed at once.
2. Better Support for AI and Automation: The platform plays a key role in ServiceNow’s push toward more AI-powered workflows. It enables new AI agents to run autonomously, diagnosing issues, managing tasks, and automating processes without needing constant human intervention. This kind of automation can save time, reduce errors, and improve efficiency across departments like IT, customer service, and HR.
3. Seamless Data Migration: For organizations already using ServiceNow, the transition to RaptorDB is designed to be easy, with minimal disruption. This makes it attractive to businesses looking to upgrade without the usual headaches of complex data migrations.
4. Scalability for the Future: As businesses generate more data and rely heavily on real-time insights, RaptorDB ensures they can scale their operations smoothly. It’s built to handle high volumes of data efficiently, positioning ServiceNow as a more robust platform for future needs.

In simple terms, the Raptor Workflow Data Platform makes ServiceNow faster, smarter, and more reliable. It allows organizations to handle large amounts of data efficiently, leverage automation to reduce manual work, and upgrade their systems with ease—all critical advantages for businesses aiming to stay competitive in today’s fast-paced environment.

In addition, this shift to RaptorDB aligns perfectly with ServiceNow’s growing focus on AI and automation. It powers the new autonomous AI agents that operate across IT, customer service, HR, and procurement workflows, making intelligent decisions and managing tasks independently. This proactive approach ensures that AI agents aren’t just tools but active participants in improving processes and delivering seamless experiences throughout the enterprise.

By building on flexible data migration capabilities, RaptorDB simplifies adoption for organizations, reducing friction during the transition. As a result, this platform not only boosts ServiceNow’s operational efficiency but also underscores the company’s strategy of delivering faster, more intelligent business outcomes without additional infrastructure investment.

How do Get Raptor on your Personal Developer Instance

To get RaptorDB on your ServiceNow PDI:

1. Update to the Xanadu Release: Ensure your instance is running the Xanadu release. Check for updates in your instance settings if not automatically applied.
2. Optional Pro Features: Contact ServiceNow if you want access to advanced RaptorDB features via the Lighthouse Program or Pro-tier licensing.
3. Enable Plugins: Navigate to System Definition > Plugins and enable relevant RaptorDB components to activate the platform.
4. Verify Setup: Ensure your workflows and configurations are compatible with RaptorDB to avoid issues after transitioning from MariaDB.

Other Raptor Workflow Data Platform Resources

• AI-Powered Xanadu & RaptorDB – Dawn Christine Simmons (dawncsimmons.com)
• AI: ServiceNow Virtual-Agent Chatbot – Dawn Christine Simmons
• Artificial Intelligence A-Z Glossary
• Generative AI- Now Assist – ServiceNow
• Predictive Intelligence (servicenow.com)
• RaptorDB – ServiceNow
• ServiceNow’s Xanadu release adds AI Agents, RaptorDB Pro Constellation Research Inc.
• Virtual Agent – Tips for Implementation success – ServiceNow Community
• What you need to know to jumpstart Virtual Agent