Transforming Healthcare Software Catalogs for a demanding and growing industry, here is how healthcare leaders are addressing the unique challenges of managing dynamic clinical devices, role-based software access, and strict compliance requirements. A HIMSS study highlights that 75% of healthcare providers experience inefficiencies in IT workflows, with non-compliance costs mounting to millions annually.

Solutions like ServiceNow and AutomatePro offer healthcare organizations the tools to automate testing, streamline operations, and ensure compliance with stringent regulations. These advancements enable providers to confidently manage dynamic and complex catalogs that align with clinical workflows and improve patient outcomes.

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Key Strategies for Transforming Healthcare Software Catalogs

Lifecycle Automated Test Strategies for Transforming Healthcare Software Catalogs

Automation and ongoing test requirement standardization ensures accuracy, compliance, and operational efficiency throughout the software catalog lifecycle.

Phase	Key Benefits of Automation
Creation	Ensures error-free configurations, accelerates deployment, and validates compliance.
Operational Maintenance	Maintains workflow integrity, reduces service disruptions, and ensures ongoing compliance.
Retirement	Smoothly decommissions licenses and workflows, aligning with regulatory standards.

• Comprehensive Coverage: Validate workflows for assigning devices and software based on roles and locations. Test integration with EHRs and RISs.
• Accelerated Cycles: Automate regression testing to maintain reliability post-updates.
• Compliance Monitoring: Ensure adherence to HIPAA, FDA, and other regulations while generating audit-ready reports.

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Leveraging ServiceNow Software Features for Healthcare-Specific Needs

Feature	Washington DC Standard	Xanadu Standard	Xanadu Pro	Healthcare Benefits
AI-Powered Automation	Basic tools	Enhanced automation	Advanced AI workflows	Reduces manual effort and streamlines complex processes.
Clinical Device Management	Not available	Available	Enhanced	Automates installations, compliance tracking, and performance monitoring.
Advanced Analytics	Standard reporting	Improved analytics	Predictive insights	Provides actionable insights into software usage and compliance.
Enhanced User Interface	Standard UI	Improved UI	AI-enhanced UI	Simplifies navigation for healthcare teams, reducing errors and training time.
Integration Capabilities	Basic integration	Enhanced APIs	Extensive ecosystem	Enables seamless connectivity with clinical systems like EHRs and RISs.

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Real-Life Success Stories in Transforming Healthcare Catalogs

Sentara Healthcare

• Challenge: Disjointed operations and manual workflows.
• Solution: Implemented ServiceNow Unified Healthcare System to unify processes.
• Outcome: Improved service delivery and operational efficiency.

Philips Healthcare

• Challenge: Ensure regulatory compliance for medical device workflows.
• Solution: Leveraged automated testing to address and validate critical healthcare workflows and configurations.
• Outcome: Reduced testing cycles by 40%, improved compliance, and minimized downtime.

University of Kentucky (UK) HealthCare

• Challenge: Streamline clinical issue reporting.
• Solution: Integrated ServiceNow ITSM with EHR systems for one-click issue reporting.
• Outcome: Minimized disruptions and improved clinician efficiency.

Cancer Registry of Norway

• Challenge: Inefficiencies in manual rule validation.
• Solution: Adopted AI-based testing integrated with ServiceNow.
• Outcome: Enhanced test coverage, error detection, and operational accuracy.

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How Automation Drives Healthcare Catalog Transformation

1. Role-Based Workflow Adaptability
   • Dynamically assign shared devices and software based on clinical roles and shift schedules.
2. Proactive Compliance Management
   • Automate license tracking and regulatory adherence checks, mitigating legal risks.
3. Rapid Issue Resolution
   • Automate alerts for compliance or workflow issues, ensuring uninterrupted clinical operations.

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Conclusion: Transforming Healthcare Software Catalogs for the Future

Healthcare providers are reshaping their IT workflows by transforming healthcare software catalogs with automation, compliance tools, and advanced analytics. Solutions like ServiceNow and AutomatePro empower providers to streamline operations, improve compliance, and reduce errors.

Success stories from organizations such as Philips Healthcare and Sentara Healthcare underscore the transformative potential of modern catalog strategies. By leveraging these solutions, healthcare providers can confidently meet industry demands while delivering exceptional care to their patients.

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Resources and References

• 9 Time-Saving Workflows and Automations Your EHR Should Support – Benchmark Solutions
• AI Magazine: ServiceNow, Healthcare & Gen AI: Improving Patient Outcomes
• AutomatePro for Healthcare Testing
• Case Studies: Healthcare IT Success Stories
• Create a product catalog item
• Deployment process
• Enterprise Asset Management for Healthcare
• FDA Compliance Standards
• Installed with Enterprise Asset Management for Healthcare
• Link An Item To The Software Catalog
• Normalization status for enterprise models
• Publish an item to the software catalog
• Publish models to the hardware or software catalog
• SCCM deployment
• Thirdera Partners with AutomatePro to Accelerate ServiceNow Upgrades and Testing
• Virtual Agent Conversational Catalog
• Xanadu Healthcare and Life Sciences