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- 2021: VP Harris Inauguration Elevates Diversity and Executive Leadership
- Covid Cyber Employment Fraud: $Millions in Job Fraud, $Billions in Unemployment Fraud. Recruiters and Jobseekers Paradigm shift
- Does Post Covid Demand, "Evolve or Fold" Data Strategy?
- World Talent Economy Forum on Global Competitiveness
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- Microsoft Teams Tripping Transcription Tenancy.
- Uber's Call Center Security Social Engineering Massive System Breach
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- ROI: Demand AI Service Management
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- Broad's AI COVID-19 Solutions
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- ITSMF: Erik Bock, Digital Business
- ServiceNow World: Chicago Wednesday, 11/02
- Today's HR Super Trends
- Empty Nester Creates Meaningful Mother's Day
- Constructive Feedback from Destructive Work Environment
- Noir and Grit: This is The Batman
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- March of International Women and Creating Ideas that bring Hope, Opportunity and Transformation
- IT Service Management News and Views
- Eye Strain: Modern Sources and Solutions
- Remembering Paradise by the iconic Meatloaf (Dead at 74 of COVID)
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Facebook's Response to "Whistleblower Protection Program" is new brand, MetaVerse
- Senate Hearing on Facebook Transparency an Accountability
- October 2021: Facebook's Platform Challenges
- Strategies to Stop Cyber Crime & Bullying
- San Francisco Bay Area: ITSMF News
- SNL lessons, hosted by Elon Musk
- 5 Ways to Create Opportunity with Social Leadership
- Happy Saint Patrick's Day
- INTERNATIONAL WOMEN'S DAY EDITION: Celebrating our World's Leaders
- Tribute In Memory: Heartland Rock Icon- Michael Stanley
- Middle East's Top CIO50 Innovation Leaders. #7 is the most visionary Healthcare CIO, I've worked with.
- TOP TIPS: Attracting LinkedIn Viewers
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ServiceNow
- Financial Services Operations
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- AI & GRC Defense Against Security-Data Breach
- Strategic Portfolio Management FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Demystifying Taxonomy Categorization
- Email-to-Incident is Costly Inefficiency
- Role of CMDB-Management Service-Owner
- ServiceNow Virtual Agent Chatbot
- Vulnerability Response Workspace Module
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- Efficient Workday to ServiceNow Integration
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- CMDB Health Dashboard
- Incident On-call Best Practices
- BA Product Update Process
- Getting-Started ServiceNow Timesheet Management
- ServiceNow Service Catalog Builder
- 10 Cool Features Standard-to-Pro
- Comparing GRC & IRM
- Starting ServiceNow GRC Process
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- SPM Risk Management Process
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Persona Use & Administration
- AI-Powered AutomatePro & ServiceNow
- AutoPlan Release Setup Simplified
- AI: Dawn’s Demos AutomatePro
- Raptor Workflow Data Platform
- ServiceNow Xanadu AI Advantage
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- AI-Powered Xanadu & RaptorDB
- Explore AutomatePro Release 8.0.0
- Accelerating IRM & GRC
- Roadmap CMDB-HAM-SAM Value Recognition
- AutomatePro & ServiceNow Automated-Test
- Remote Support Success Strategy
- CMDB Powered Digital Transformation
- ServiceNow's Generative AI Revolution
- Knowledge after-Party #100DaysOfServiceNow
- Generative AI in ServiceNow-SPM
- Knowledge is AI-Power
- ServiceNow World: Chicago Wednesday, 11/02
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- AI-powered ServiceNow Tests
- Xanadu Upgrade: ServiceNow SPM
- Xanadu Upgrade: CMDB Plan
- AI Test-Powered ServiceNow
- Transforming Healthcare Software Catalogs
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Impactful Incident Management Knowledge
- Starting ITSM Predictive Intelligence
- TPRM Business-Analyst Guide
- Robotic Process Automation Workflows
- Mastering Zing Search Optimization
- A-Z Data Fabric Glossary
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- Upgrades: AutoTest from ATF
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- Data Fabric Governance & Quality
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
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- AutomatePro: Ditch Manual Agile
- Master Collaborative Workspace Planning
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Getting Started
- Introduction to Knowledge Management
- Knowledge Categorization "Find-ability"
- Productivity: Service Operations Workspace
- Conduct A Windows-Security Scan
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- BMC Remedy ITSM Reference
- AI: ServiceNow Virtual-Agent Chatbot
- COE for Human Resources
- Getting Started: Engagement Manager
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Employee Journey Management ServiceNow
- Productivity Tips for Knowledge-Users
- Strategies for Manual Test
- TikTok for Digital Leaders
- Master Social Video Editing
- Understanding Security Encryption Standards
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- Predictive Intelligence in ServiceNow
- TPRM: Solving Vendor Risk
- Agent Assist Setup
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- Setup Free Azure DevOps
- Robotic Process Automation Workflows
- Optimize ServiceNow ML Training
- Effective Business Process Consultancy
- Automate New Hire Access
- AutomatePro: Greenfield ServiceNow Strategies
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FAQs
- Knowledge Categorization "Find-ability"
- FAQs: Governance Risk Compliance
- Understanding Clop Ransomware Mitigation
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- Chat GPT FAQS
- Ticket Handling Infographic FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Role of CMDB-Management Service-Owner
- Vulnerability Response Workspace Module
- How-To Import ServiceNow Stories 🚀
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Washington ESC or Knowledge Portal?
- TikTok for Digital Leaders
- Mastering Telecommuting Efficiency
- Essential Laptop Migration Hacks
- AutomatePro A-Z Terminology Glossary
- Microsoft Sync Sanity Saving
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Strategic Portfolio Management
- Understand ServiceNow's 2 SPMs
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- Efficient Workday to ServiceNow Integration
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- Strategic Portfolio Management Foundations
- Timeline: ITBM to SPM
- SPM Project Templates
- SPM: Starting a Demand
- AutoMatePro AutoPlan Demand Management
- Strategic PPM Risk Management
- SPM Risk Management Process
- Xanadu Upgrade: ServiceNow SPM
- Xanadu Upgrade Drives Innovation
- ServiceNow Collaborative Workspace Management
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AutomatePro
- AutomatePro AutoTest Reference
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- Autotest: Test-Run Defects
- Quality Assurance Test Process
- AutoTest Case Planning
- AutomatePro Functions and Permissions
- AutoMatePro AutoPlan Demand Management
- Introducing AutomatePro Control Console
- Troubleshoot AutoTest Run Issues
- QuickStart-AI Service Catalog Test
- 8.2 New AutoTest Features
- AutomatePro AutoTest Operations Process
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AI-Powered AutomatePro & ServiceNow
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- Costly Habit: Manual Test
- Transforming Healthcare Software Catalogs
- Upgrades: AutoTest from ATF
- BPC Heros & AutomatePro
- AutomatePro: Greenfield ServiceNow Strategies
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- UC: AutoTest & AutoDocument
- AutomatePro: Ditch Manual Agile
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Glossary Reference
- Security and IT Glossary
- Guided After-Action Report
- Security-Operations GRC Glossary
- Artificial Intelligence A-Z Glossary
- Business Process Improvement Glossary
- HR Glossary
- Strategic Portfolio Management Glossary
- Service Catalog/Portal A-Z Glossary
- AutomatePro A-Z Terminology Glossary
- Healthcare Compliance Simplified Framework
- A-Z Data Fabric Glossary
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ITSM
- ITSM Capability Model- L1
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Email-to-Incident is Costly Inefficiency
- CMDB Health Dashboard
- Incident On-call Best Practices
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- Pinned KB-Articles & deflection
- Stockroom Asset Management Mastery
- Starting ITSM Predictive Intelligence
- Predictive Intelligence Knowledge Service
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- Xanadu Upgrade Drives Innovation
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Service
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Overview
- Productivity: Service Operations Workspace
- GRC Managed Risk
- GE Change Acceleration Process
- Overview: Employee Center Pro
- SOX Control-Management and Attestation
- RIDAC: Strategic Portfolio Management
- Artificial Intelligence A-Z Glossary
- Advanced Program Management
- AI: ServiceNow Virtual-Agent Chatbot
- Business Process Optimization Reviews
- Proper Ticket Handling Imperative
- Public Sector Digital Services
- Employee Journey Management ServiceNow
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UAT
- UAT- Approve or Reject Change
- Demo Service Catalog
- AutoTest Case Planning
- Strategies for Manual Test
- 8.2 New AutoTest Features
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- AutomatePro: Greenfield ServiceNow Strategies
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Healthcare
- GRC Industry Reference Matrix
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Eye Strain: Modern Sources and Solutions
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Transforming Healthcare Software Catalogs
- Healthcare Compliance Simplified Framework
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Chat GPT
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Security Operations (SecOps)
- SecOps Vulnerability Response Lifecycle
- Vulnerability Response Workspace Module
- Vulnerability Remediation RACI
- Security Incident Response Introduction
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- High Volume Incident-Management Strategies
- Understanding Security Encryption Standards
- TPRM: Solving Vendor Risk
- BA Guide: Vulnerability Response
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Agile
- Agile Scrum Master Guide
- DevOps Automated Test
- Quality Assurance Test Process
- Getting-Started ServiceNow Timesheet Management
- Optimized Sprint Capacity Plan
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- AI-powered ServiceNow Tests
- 80% Outages: Unauthorized Change
- Upgrades: AutoTest from ATF
- Effective Business Process Consultancy
- CAP Agile Story Grooming
- Data Fabric Governance & Quality
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- AutomatePro: Ditch Manual Agile
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Knowledge Management
- Productivity Tips for Knowledge-Users
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Knowledge Management Pro Features
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Impactful Incident Management Knowledge
- Starting ITSM Predictive Intelligence
- Predictive Intelligence Knowledge Service
- Mastering Zing Search Optimization
- AI Demands: Data Stewards
- ServiceNow Collaborative Workspace Management
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Workday
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Network Connectivity Solutions
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Business Process Methodologies
- Ideation: DaVinci Inspired Mind-Mapping
- Quality Assurance Test Process
- AutoTest Case Planning
- Managing Incident Surge Problems
- Strategic PPM Risk Management
- AI-Powered AutomatePro & ServiceNow
- Advanced ServiceNow Test Automation
- TPRM: Solving Vendor Risk
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Effective Business Process Consultancy
- BPC Heros & AutomatePro
- AI’s Emergent Governance Ethics
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Microsoft Sync Sanity Saving
- CAP Agile Story Grooming
- Data Fabric Governance & Quality
- ServiceNow Collaborative Workspace Management
- Master Collaborative Workspace Planning
- AI Powered Excellence Centers
- Show Remaining Articles (7) Collapse Articles
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Service Catalog & Request Management
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Artificial Intelligence
- 10 Cool Features Standard-to-Pro
- Knowledge Management Pro Features
- QuickStart-AI Service Catalog Test
- Managing Incident Surge Problems
- Master Social Video Editing
- AI-Powered AutomatePro & ServiceNow
- AI Test-Powered ServiceNow
- Predictive Intelligence in ServiceNow
- Agent Assist Setup
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- Robotic Process Automation Workflows
- A-Z Data Fabric Glossary
- New in Performance Analytics
- BPC Heros & AutomatePro
- AI Demands: Data Stewards
- AutomatePro: Greenfield ServiceNow Strategies
- Data Fabric Governance & Quality
- AutomatePro: Ditch Manual Agile
- Prompt-Powered Business Solutions
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Integrated Risk Management
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Microsoft
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AI: Generative Artificial Intelligence
- Mastering iPhone 16 AI
- AI-powered Service Management Operations
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- AI: Dawn’s Demos AutomatePro
- AI Powered Career Resilience
- Raptor Workflow Data Platform
- AI-Powered Xanadu & RaptorDB
- AI Assist's Rockstar-Agent
- Advanced ServiceNow Test Automation
- AI-powered ServiceNow Tests
- Optimize Productivity with Siri
- AI Test-Powered ServiceNow
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Impactful Incident Management Knowledge
- Agent Assist Setup
- Starting ITSM Predictive Intelligence
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- Robotic Process Automation Workflows
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- A-Z Data Fabric Glossary
- RaptorDB for Data Owners
- BPC Heros & AutomatePro
- AI’s Emergent Governance Ethics
- AI Demands: Data Stewards
- Master Data Quality Dimensions
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
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- Lessons Learned: CrowdStrike Incident
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- Digital-Transformation Leader: David Pultorak
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Generative AI
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- Yale: Top-CEOs on AI
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- Agent Assist Setup
- Starting ITSM Predictive Intelligence
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Governance, Risk, Compliance
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Figma
- Articles coming soon
Strategies for Manual Test
Strategies for Manual Test: Quality Assurance (QA) is crucial for delivering reliable, high-performing software. As teams adopt continuous integration and continuous delivery (CI/CD), QA becomes essential in identifying bugs early, reducing rework, and maintaining system stability. The goal of QA in the DevOps lifecycle is to integrate testing into every stage of development, ensuring quality is built into each release.
While automation is vital for scaling testing efforts, manual testing remains important in areas where human insight is essential—like user experience, exploratory testing, and scenarios that don’t lend themselves easily to automation. Effective manual testing ensures that no detail is overlooked, improving both functionality and usability.
Mindmapping Strategies for Manual Test Limitations:
As you plan your work Strategies for Manual Test, it’s easy to miss important details, which can lead to overlooked defects or skipped steps. To address this, we recommend demonstrating how the test function operates before writing your test plans. This narrative approach helps identify potential errors and allows you to plan how long it will take to test the functionality from start to finish.

Problems with Common Manual Test Case Writing
A frequent issue in manual testing is writing test cases that are right-sized. This means they should have the right amount of detail, but achieving this balance is often challenging. Test cases may contain too much information or too little, which can confuse testers with different experience levels.
One major problem arises when documentation assumes all testers have the same level of expertise. For example, if the documentation uses technical terms without explanations, it can create knowledge gaps. As a result, testers might miss crucial steps, leading to around 40% of defects escaping into production. This not only lowers software quality but also negatively affects the user experience.
Example of a common test case
In short, while good documentation is vital for successful manual testing, finding the right detail level is tough. It’s essential that all testers, regardless of their background, can understand and follow the test cases to minimize defects and ensure high-quality software.
Step # | Description | Expected Result | Actual Result | Pass/Fail |
---|---|---|---|---|
1 | Log into ServiceNow. | User logs in successfully. | ||
2 | Search for “Create New” under the Incident module. | “Create New” incident form is displayed. | ||
3 | Fill in Caller, Short Description, Category, Impact, and Urgency fields. | Fields populated correctly (e.g., Caller: valid user, Category: Network, Impact: Medium, Urgency: High). | ||
4 | Click Submit to create the incident. | Incident created with incident number (e.g., INC0012345). | ||
5 | Search for the created incident using the incident number. | Incident displayed with correct details. | ||
6 | Change State to “In Progress” and assign it to a group (e.g., IT). | Incident state changes to “In Progress” and is assigned to IT group. | ||
7 | Log in as a member of the assigned group. | User logs in successfully. | ||
8 | Open the assigned incident from My Work or Assigned to me. | Incident appears in assigned technician’s queue. | ||
9 | Change State to “Resolved” and provide a resolution note. | Incident updated to “Resolved” with a resolution note. | ||
10 | Log in as the original caller. | User logs in successfully. | ||
11 | Confirm the incident is no longer in Open Incidents. | Incident no longer in “Open Incidents” list. | ||
12 | Confirm the incident appears under Resolved Incidents. | Incident displayed in “Resolved Incidents” list. |
BEST Practices
Fundamental QA methods | LinkedIn Learning is a great course and introduction into Agile QA Methods taught by Ash Coleman.
Fundamental QA methods from Agile Testing by Ash Coleman
- Exploratory Testing: Testers actively explore the application without predefined test cases, identifying unexpected behaviors or UX issues.
- User Acceptance Testing (UAT): Involving end-users in manual testing ensures that the product meets real-world needs and expectations before full deployment.
- Ad-hoc Testing: When changes are made quickly, ad-hoc manual testing allows teams to check critical areas without formal test scripts.
- Regression Testing: While automation covers repetitive test cases, manual regression testing helps catch any missed nuances when changes are made to the codebase.
- Edge Case and Scenario Testing: Some scenarios may be too complex to automate. Manual testers explore these edge cases to ensure robust performance.
- Despite the push toward automation, manual testing continues to play a crucial role in ensuring a product’s quality from both a technical and user-focused perspective. Balancing automation with strategic manual testing ensures that the software delivered in the DevOps pipeline is both efficient and user-friendly.
Great new ideas from the A4Q Testing Summit – Mariami Goginava and David Mnatobishvili.
Modernizing Strategies for Manual Testing
By aligning your demo with acceptance criteria, narrating each step, recording the process, and leveraging AI tools, you can create comprehensive, assumption-free test steps. These strategies not only enhance test documentation but also ensure quality in your testing process.
Effective Development Demos for Test Documentation
When conducting a development demo or writing test documentation, it’s vital to ensure the solution meets the acceptance criteria. Here are key strategies to improve this process:
1. Align Demo with Acceptance Criteria
First, check the functionality against predefined acceptance criteria. This step ensures the solution meets required standards.
Tip: Conduct a Development Demo where the developer or Business Analyst walks through the solution, explaining how each feature aligns with the criteria. This approach helps identify gaps early.
2. Narrate Steps During the Demo
Next, narrate your actions out loud during the demo. For example:
- “I am logging in here.”
- “Now, I am navigating to the URL.”
- “I’m clicking the box in the upper right corner.”
This verbal narration creates a clear audit trail, documenting every action.
3. Record and Transcribe the Demo
Additionally, record the demo for future reference. Tools like ChatGPT or Microsoft Teams allow you to create both a video and a transcript. The transcript serves as a valuable resource that can be edited or enhanced using AI.
Having both video and transcript ensures:
- A complete record of the demo.
- The ability to revisit specific sections.
- Assumption-free documentation.
4. Create Assumption-Free Test Steps
Even when working alone, you can develop high-quality test steps. Use a transcription tool, thats free and available in Microsoft Word’s dictation feature, while narrating your testing process. This captures every action, ensuring no steps are overlooked.
At the end, you’ll have a complete, accurate set of instructions reflecting your testing process.
5. Edit and Refine Using AI Tools (Note this should be used with caution)
Finally, enhance your documentation with AI tools:
- Edit the transcript to remove unnecessary details.
- Refine test steps for conciseness and clarity.
AI can help automate generating detailed test steps, transforming a rough transcript into polished documentation quickly.
Other Resource Strategies for Manual Test
- 5 Critical Mistakes to Avoid When Integrating AI in Testing
- 10 Manual Testing Best Practices – GeeksforGeeks
- 10 AI Testing Tools to Streamline Your QA Process in 2024 | DigitalOcean
- AI Testing – Definition, Examples, strategies & Benefits (qatouch.com)
- AutomatePro & ServiceNow Automated-Test – Dawn Christine Simmons (dawncsimmons.com)
- Glossary of QA Terms | Testlio Help Center
- Quality Assurance Test Process
- QA Jobs | Groups | LinkedIn
- Manual Tester/QA aspiring to become Automation Engineer | Groups | LinkedIn
