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ServiceNow
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- ServiceNow World: Chicago Wednesday, 11/02
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Strategic Portfolio Management
- Understand ServiceNow's 2 SPMs
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
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Glossary Reference
- Security and IT Glossary
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- High Volume Incident-Management Strategies
- Pinned KB-Articles & deflection
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Overview
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- GRC Industry Reference Matrix
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Eye Strain: Modern Sources and Solutions
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Transforming Healthcare Software Catalogs
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Chat GPT
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Security Operations (SecOps)
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- Productivity Tips for Knowledge-Users
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Knowledge Management Pro Features
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Impactful Incident Management Knowledge
- Starting ITSM Predictive Intelligence
- Predictive Intelligence Knowledge Service
- Mastering Zing Search Optimization
- AI Demands: Data Stewards
- ServiceNow Collaborative Workspace Management
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Workday
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Network Connectivity Solutions
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Business Process Methodologies
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- AI-Powered AutomatePro & ServiceNow
- Advanced ServiceNow Test Automation
- TPRM: Solving Vendor Risk
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Effective Business Process Consultancy
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- AI’s Emergent Governance Ethics
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Microsoft Sync Sanity Saving
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- Data Fabric Governance & Quality
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- Master Collaborative Workspace Planning
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- Artificial Intelligence A-Z Glossary
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- A-Z Data Fabric Glossary
- New in Performance Analytics
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- AI Demands: Data Stewards
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AI Demands: Data Stewards
AI Demands: Data Stewards: step into a role that’s bigger, faster, and riskier than ever before. As organizations scale Generative AI and Large Language Models (LLMs), the quality, traceability, and governance of data has become a non-negotiable foundation for trust, ethics, and performance.
📈 Consider the data landscape:
- Global data is expected to rocket to 175 zettabytes by 2025 (IDC)
- 73% of AI initiatives fail due to poor data quality (MIT Sloan)
- Only 22% of companies have real-time data observability (Forrester)
Design for Data Governance, must deliver value. As AI systems become central to decision-making, customer service, and business strategy, Data Stewards must lead the charge—ensuring the right data fuels the right models, without risk, bias, or misinformation.
⚙️ The New Mandate: From Gatekeepers to Strategic Enablers
The Role Has Evolved
Data Stewards are no longer just compliance officers or custodians of metadata. They are now strategic enablers of enterprise-scale AI—responsible for validating, curating, and protecting data across a growing web of sources, pipelines, and use cases.
Their responsibilities include:
- Monitoring real-time data ingestion from APIs, sensors, web sources
- Ensuring accuracy, completeness, and trustworthiness of training data
- Tagging, tracing, and remediating biased or harmful data sources
- Enforcing governance in hybrid and cloud-native environments
💡 “Without stewards, AI becomes guesswork at scale.”
– Chief Data Officer, Financial Services Firm
🛠️ Core Functions: What Data Stewards Must Do Now
1. Real-Time Data Validation
AI models don’t wait—and neither can data governance. Data Stewards must now:
- Apply automated quality checks at the point of ingest
- Use AI-assisted anomaly detection to spot bias or drift
- Enforce data scoring metrics: accuracy, consistency, reliability, and lineage
📊 Stat: 91% of enterprises say real-time data validation is “mission-critical” to AI success (Gartner, 2024).
Data Quality Supportive Monitoring
Objective: Continuously assess and manage critical data quality dimensions.
Dimension | Focus | AI Risk if Ignored |
---|---|---|
Accuracy | Reflects real-world truth | Hallucinations, false insights |
Completeness | No missing fields or gaps | Biased predictions, skewed models |
Consistency | Uniformity across systems | Conflicts in AI model decisions |
Timeliness | Up-to-date and current | Outdated results, regulatory risk |
Lineage | Full trace from source to model | Lack of auditability or accountability |
- Automate DQ rules and scoring using Data Quality tools (Informatica, Talend, Great Expectations)
- Set thresholds and alerts for DQ issues
- Enable role-based access to DQ dashboards for transparency
2. Adopt Data Fabric as a Strategic Framework
Workflow Data Fabric is emerging as the go-to architecture for enterprises juggling hybrid data, distributed systems, and complex AI pipelines.
📌 What It Enables:
- Seamless access across silos
- Active metadata management
- Real-time lineage and impact analysis
- Embedded governance and policy enforcement
For Data Stewards, this means gaining visibility and control over every point in the AI pipeline—from source to inference.
Data Strategy Alignment:
Ensure alignment with enterprise AI, analytics, and governance goals.
- Define data stewardship goals in collaboration with AI, BI, and compliance teams
- Establish data domains, ownership, and accountability (RACI matrix)
- Integrate AI-readiness into enterprise data governance policies
- Identify regulatory frameworks (GDPR, HIPAA, CCPA, AI Act)
3. Collaborate With Knowledge Managers
In an AI-driven enterprise, Knowledge Managers and Data Stewards must work in sync to ensure what AI “knows” is verified and governed.
Together, they should:
- Define trusted repositories for training and fine-tuning
- Tag enterprise content with provenance and usage rights
- Audit knowledge inputs to prevent misinformation leaks
- Monitor how LLMs use, quote, or transform corporate knowledge
This collaboration helps organizations build AI literacy, protect institutional knowledge, and avoid reputational damage from hallucinated or unauthorized content.
Data Lineage & Impact Analysis
Objective: Trace full data journey to support AI transparency and trust.
- Visualize lineage from raw data → transformations → analytics → AI model
- Identify downstream dependencies for every dataset
- Use active metadata to map data relationships and quality impacts
- Enable root cause analysis during model failure or incident response
⚠️ What’s at Risk Without Modern Stewardship?
Without real-time standards and Data Fabric oversight:
- Generative AI can spread misinformation or toxic outputs
- AI decisions become non-compliant, biased, or unverifiable
- Legal exposure increases due to data misuse or traceability failures
- Trust erodes—both inside and outside the organization
Real-world examples show the risk:
- A U.S. healthcare firm was sued after a chatbot incorrectly described benefits due to outdated training data, the impacts were profound to those healthcare patients, with dire consequences.
- A major LLM model faced public backlash over biased outputs traced to low-quality data
- A financial institution had to halt its AI rollout after failing a data audit triggered by regulators
✅ Final Word: Lead with Data, Govern with Confidence
AI Demands: Data Stewards to evolve—not incrementally, but fundamentally.
The volume, velocity, and volatility of today’s data environment means stewards must:
- Use intelligent architecture like Data Fabric
- Collaborate across silos to align knowledge and governance
- Champion data ethics and accountability in every AI initiative
With the right tools, partnerships, and mindset, Data Stewards are no longer reactive—they are essential to AI’s long-term success.

Other AI Demands: Data Stewards Resources
- 6 Data Governance Principles for Reports and Dashboards
- A-Z Data Fabric Glossary
- Artificial Intelligence A-Z Glossary
- Business Process Improvement Glossary
- Comprehensive Guide to Data Stewardship
- DAMA Data Management Guide
- Data Request Best Practices and Life Cycle of Data Requests
- Data Stewards Best Practice ideas from MIT Sloan
- Data Stewards’ Best Practices | Harvard Information Security and Data Privacy
- Designing data governance that delivers value | McKinsey
- Wharton Accountable AI Lab – Wharton AI & Analytics Initiative
- Workflow Data Integration Fabrics

- AI Data Ethics
- AI Demands Data Stewards
- AI Misinformation Prevention
- AI Model Governance
- AI Risk and Data Quality
- AI Trust and Compliance
- Data Fabric for AI
- Data Lineage and Accuracy
- Data Quality Metrics
- Data Stewardship and AI
- Enterprise AI Strategy
- Generative AI Data Challenges
- Knowledge Management in AI
- LLM Training Validation
- Real-time Data Governance