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Blog
- 2021: VP Harris Inauguration Elevates Diversity and Executive Leadership
- Covid Cyber Employment Fraud: $Millions in Job Fraud, $Billions in Unemployment Fraud. Recruiters and Jobseekers Paradigm shift
- Does Post Covid Demand, "Evolve or Fold" Data Strategy?
- World Talent Economy Forum on Global Competitiveness
- Jobs n Career Success: Employment News
- CMDB Corporate Governance for Publicly Held Companies
- Top Trends in Project Management
- Freshwork's Multichannel vision for FreshService (ITSM)
- Microsoft Teams Tripping Transcription Tenancy.
- Uber's Call Center Security Social Engineering Massive System Breach
- Community Crisis Resource Reference List
- Financial Services Operations
- AI: Knowledge Centered Support
- Review and Approve Knowledge
- Predictive Intelligent Situational Awareness
- ROI: Demand AI Service Management
- ChatGPT Ethics and FTC
- Imperative: Governance Risk Compliance
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- Walk Up Experience- Design-To-Deliver
- AI & GRC Defense Against Security-Data Breach
- 5-Star ITSM Solutions
- Remedy to ServiceNow Migration
- 5-Step Policy-Compliance Risk Management
- Vulnerability Remediation RACI
- Be Your Best-Self Strategies
- Knowledge is AI-Power
- Artificial-Intelligence in Employment-Fraud Exploits
- RIDAC Log Management
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Embracing Equity in IT Service Management
- ITSMF: Erik Bock, Digital Business
- ServiceNow World: Chicago Wednesday, 11/02
- Today's HR Super Trends
- Empty Nester Creates Meaningful Mother's Day
- Constructive Feedback from Destructive Work Environment
- Noir and Grit: This is The Batman
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- March of International Women and Creating Ideas that bring Hope, Opportunity and Transformation
- IT Service Management News and Views
- Eye Strain: Modern Sources and Solutions
- Remembering Paradise by the iconic Meatloaf (Dead at 74 of COVID)
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Facebook's Response to "Whistleblower Protection Program" is new brand, MetaVerse
- Senate Hearing on Facebook Transparency an Accountability
- October 2021: Facebook's Platform Challenges
- Strategies to Stop Cyber Crime & Bullying
- San Francisco Bay Area: ITSMF News
- SNL lessons, hosted by Elon Musk
- 5 Ways to Create Opportunity with Social Leadership
- Happy Saint Patrick's Day
- INTERNATIONAL WOMEN'S DAY EDITION: Celebrating our World's Leaders
- Tribute In Memory: Heartland Rock Icon- Michael Stanley
- Middle East's Top CIO50 Innovation Leaders. #7 is the most visionary Healthcare CIO, I've worked with.
- TOP TIPS: Attracting LinkedIn Viewers
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ServiceNow
- Financial Services Operations
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- AI & GRC Defense Against Security-Data Breach
- Strategic Portfolio Management FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Demystifying Taxonomy Categorization
- Email-to-Incident is Costly Inefficiency
- Role of CMDB-Management Service-Owner
- ServiceNow Virtual Agent Chatbot
- Vulnerability Response Workspace Module
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- Efficient Workday to ServiceNow Integration
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- CMDB Health Dashboard
- Incident On-call Best Practices
- BA Product Update Process
- Getting-Started ServiceNow Timesheet Management
- ServiceNow Service Catalog Builder
- 10 Cool Features Standard-to-Pro
- Comparing GRC & IRM
- Starting ServiceNow GRC Process
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- SPM Risk Management Process
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Persona Use & Administration
- AI-Powered AutomatePro & ServiceNow
- AutoPlan Release Setup Simplified
- AI: Dawn’s Demos AutomatePro
- Raptor Workflow Data Platform
- ServiceNow Xanadu AI Advantage
- SPM Collaborative Workspaces
- AI-Powered Xanadu & RaptorDB
- Explore AutomatePro Release 8.0.0
- Accelerating IRM & GRC
- Roadmap CMDB-HAM-SAM Value Recognition
- AutomatePro & ServiceNow Automated-Test
- Remote Support Success Strategy
- CMDB Powered Digital Transformation
- ServiceNow's Generative AI Revolution
- Knowledge after-Party #100DaysOfServiceNow
- Generative AI in ServiceNow-SPM
- Knowledge is AI-Power
- ServiceNow World: Chicago Wednesday, 11/02
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- AI-powered ServiceNow Tests
- Xanadu Upgrade: ServiceNow SPM
- Xanadu Upgrade: CMDB Plan
- AI Test-Powered ServiceNow
- Transforming Healthcare Software Catalogs
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Impactful Incident Management Knowledge
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Getting Started
- Introduction to Knowledge Management
- Knowledge Categorization "Find-ability"
- Productivity: Service Operations Workspace
- Conduct A Windows-Security Scan
- Burp Suite Professional & Web Security Process
- BMC Remedy ITSM Reference
- AI: ServiceNow Virtual-Agent Chatbot
- COE for Human Resources
- Getting Started: Engagement Manager
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Employee Journey Management ServiceNow
- Productivity Tips for Knowledge-Users
- Strategies for Manual Test
- TikTok for Digital Leaders
- Master Social Video Editing
- Understanding Security Encryption Standards
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- Predictive Intelligence in ServiceNow
- TPRM: Solving Vendor Risk
- Agent Assist Setup
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FAQs
- Knowledge Categorization "Find-ability"
- FAQs: Governance Risk Compliance
- Understanding Clop Ransomware Mitigation
- ServiceNow IRM SOX FAQs
- Strategic Portfolio Management FAQs
- Chat GPT FAQS
- Ticket Handling Infographic FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Role of CMDB-Management Service-Owner
- Vulnerability Response Workspace Module
- How-To Import ServiceNow Stories 🚀
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Washington ESC or Knowledge Portal?
- TikTok for Digital Leaders
- Mastering Telecommuting Efficiency
- Essential Laptop Migration Hacks
- AutomatePro A-Z Terminology Glossary
- Show Remaining Articles (4) Collapse Articles
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Strategic Portfolio Management
- Understand ServiceNow's 2 SPMs
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- Efficient Workday to ServiceNow Integration
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- Strategic Portfolio Management Foundations
- Timeline: ITBM to SPM
- SPM Project Templates
- SPM: Starting a Demand
- AutoMatePro AutoPlan Demand Management
- Strategic PPM Risk Management
- SPM Risk Management Process
- Xanadu Upgrade: ServiceNow SPM
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AutomatePro
- AutomatePro AutoTest Reference
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- Autotest: Test-Run Defects
- Quality Assurance Test Process
- AutoTest Case Planning
- AutomatePro Functions and Permissions
- AutoMatePro AutoPlan Demand Management
- Introducing AutomatePro Control Console
- Troubleshoot AutoTest Run Issues
- QuickStart-AI Service Catalog Test
- 8.2 New AutoTest Features
- AutomatePro AutoTest Operations Process
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AI-Powered AutomatePro & ServiceNow
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- Costly Habit: Manual Test
- Transforming Healthcare Software Catalogs
- Show Remaining Articles (5) Collapse Articles
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Glossary Reference
- Security and IT Glossary
- Guided After-Action Report
- Security-Operations GRC Glossary
- Artificial Intelligence A-Z Glossary
- Business Process Improvement Glossary
- HR Glossary
- Strategic Portfolio Management Glossary
- Service Catalog/Portal A-Z Glossary
- AutomatePro A-Z Terminology Glossary
- Healthcare Compliance Simplified Framework
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ITSM
- ITSM Capability Model- L1
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Email-to-Incident is Costly Inefficiency
- CMDB Health Dashboard
- Incident On-call Best Practices
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- Pinned KB-Articles & deflection
- Stockroom Asset Management Mastery
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Service
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Overview
- Productivity: Service Operations Workspace
- GRC Managed Risk
- GE Change Acceleration Process
- Overview: Employee Center Pro
- SOX Control-Management and Attestation
- RIDAC: Strategic Portfolio Management
- Artificial Intelligence A-Z Glossary
- Advanced Program Management
- AI: ServiceNow Virtual-Agent Chatbot
- Business Process Optimization Reviews
- Proper Ticket Handling Imperative
- Public Sector Digital Services
- Employee Journey Management ServiceNow
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UAT
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Healthcare
- GRC Industry Reference Matrix
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Eye Strain: Modern Sources and Solutions
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Transforming Healthcare Software Catalogs
- Healthcare Compliance Simplified Framework
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Chat GPT
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Security Operations (SecOps)
- SecOps Vulnerability Response Lifecycle
- Vulnerability Response Workspace Module
- Vulnerability Remediation RACI
- Security Incident Response Introduction
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- High Volume Incident-Management Strategies
- Understanding Security Encryption Standards
- TPRM: Solving Vendor Risk
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Agile
- Agile Scrum Master Guide
- DevOps Automated Test
- Quality Assurance Test Process
- Getting-Started ServiceNow Timesheet Management
- Optimized Sprint Capacity Plan
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- AI-powered ServiceNow Tests
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Knowledge Management
- Productivity Tips for Knowledge-Users
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Knowledge Management Pro Features
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Impactful Incident Management Knowledge
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Workday
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Network Connectivity Solutions
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Business Process Methodologies
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Service Catalog & Request Management
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Artificial Intelligence
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Integrated Risk Management
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Microsoft
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AI: Generative Artificial Intelligence
- Mastering iPhone 16 AI
- AI-powered Service Management Operations
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- AI: Dawn’s Demos AutomatePro
- AI Powered Career Resilience
- Raptor Workflow Data Platform
- AI-Powered Xanadu & RaptorDB
- AI Assist's Rockstar-Agent
- Advanced ServiceNow Test Automation
- AI-powered ServiceNow Tests
- Optimize Productivity with Siri
- AI Test-Powered ServiceNow
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Impactful Incident Management Knowledge
- Agent Assist Setup
- Show Remaining Articles (2) Collapse Articles
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Global News & Views
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Digital Business Process
- AutoPlan Release Setup Simplified
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- SPM Collaborative Workspaces
- CMDB Powered Digital Transformation
- Connect Collaborate Create Knowledge
- Lessons Learned: CrowdStrike Incident
- CrowdStrike Outage: Global Chaos
- MasterCard's AI-Powered Fraud Detection
- Effortless QR Code Creation
- AT&T Big Data Breach
- Transformation: Success from Setbacks
- LinkedIn Digital-Success Enablement
- Digital Excellence Through Collaboration
- Digital-Transformation Leader: David Pultorak
- Business Process Design Excellence
- California Wildfires: Lessons in Public-Sector Portals
- TPRM: Solving Vendor Risk
- Show Remaining Articles (3) Collapse Articles
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Generative AI
- AI-powered Service Management Operations
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- AI: Dawn’s Demos AutomatePro
- ServiceNow Xanadu AI Advantage
- AI-Powered Xanadu & RaptorDB
- Yale: Top-CEOs on AI
- ServiceNow's Generative AI Revolution
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Agent Assist Setup
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Jobs n Career
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Design
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Success & Motivation
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Team
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Cyber Security
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Success and Miotivation
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Apple
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TikTok
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Governance, Risk, Compliance
Business Strategic Socratic Method
Business Strategic Socratic Method is a game-changer. By shifting from rigid agendas to purpose-driven discussions, you keep your team engaged and focused on meaningful outcomes.
Why Use Socratic Strategies?
Incorporating Socratic strategies is increasingly essential for achieving business success. According to a Harvard Business Review study, 85% of executives actively use questioning techniques report significant improvements in decision-making and innovation.
Here are some examples of industry giants like Google and Apple who employ the Socratic method to foster a culture of inquiry, which, in turn, leads to groundbreaking products and solutions. When teams engage in critical thinking and explore diverse perspectives, they not only become more invested in achieving objectives but also enhance overall performance, both individually and collectively.
Apple: Real-World Socratic Method Use Cases
At Apple, the Socratic method plays a crucial role in their design thinking process. By persistently asking “Why?” and “What if?” during product development, Apple’s teams create more innovative and user-centered products like the iPhone and Apple Watch. This method has been key to Apple’s success in setting industry standards.
3. Change Leadership: Aligning Strategy and Collaboration
In a leadership training program within a Fortune 500 company, Socratic strategies were used to improve strategic alignment across departments. By encouraging managers to ask probing questions, the company experienced a 30% increase in cross-functional collaboration. This shift led to faster project delivery and higher customer satisfaction, showcasing how Socratic questioning can transform organizational culture.
Conclusion: Thriving Through Inquiry
These examples clearly demonstrate that the Socratic method not only enhances decision-making but also cultivates an environment where innovation and collaboration thrive. By embedding Socratic strategies into your business processes, you can drive more profound insights, foster teamwork, and ultimately achieve greater success in today’s competitive landscape.
How to Implement Business Strategic Socratic Method
1. Start with Big-Picture Questions
Begin with broad, open-ended questions like, “What challenges do we face?” These questions set the stage for meaningful discussions.
2. Drill Down with Specific Questions
Next, clarify issues by asking, “Why is this challenge significant?” This uncovers root causes and aligns the team’s focus.
3. Encourage Deep Reflection
Push the team to consider implications with questions like, “How does this impact our goals?” This fosters alignment on what truly matters.
Engage, Own, and Act
4. Build Consensus
Guide your team to a shared understanding by asking, “What should our main focus be?” This promotes ownership and engagement.
5. Challenge Assumptions
Encourage critical thinking by questioning beliefs: “What assumptions are we making?” This deepens discussions and strengthens objectives.
6. Conclude with Actionable Steps
End by asking, “What steps can we take?” This translates insights into action, driving continuous progress.
Continuous Improvement Through Feedback
Always seek feedback to refine future sessions: “What was most valuable today?” This ensures ongoing relevance and impact.
Conclusion: Shift to Purpose-Driven Success
The Socratic method transforms business strategy by focusing on purpose over agenda. This shift engages your team, fosters ownership, and drives continuous improvement, leading to deeper insights and better decision-making.
Socratic Method
The Socratic Method Is | The Socratic Method Is Not |
---|
Question-driven: Focuses on asking open-ended questions that provoke thought, exploration, and critical thinking. | Answer-driven: Does not focus on providing answers or solutions directly; avoids simple Q&A or directive teaching. |
Dialogue-based: Engages participants in a collaborative conversation, where ideas are exchanged and developed. | Lecture-based: Does not involve one-way communication where one person speaks and others passively listen. |
Exploratory: Encourages participants to explore various perspectives, question assumptions, and delve deeper into the topic. | Dogmatic: Avoids rigid or prescriptive statements that limit thinking to one “correct” answer or view. |
Reflective: Promotes reflection and self-examination, allowing participants to think critically about their own beliefs and ideas. | Unchallenging: Does not accept ideas at face value without examination or encourage superficial thinking. |
Iterative: Builds on responses, asking follow-up questions to refine and deepen understanding. | Linear: Does not follow a straight path from question to answer without revisiting or reconsidering points raised. |
Participant-centered: Focuses on the participants’ contributions, fostering active engagement and ownership of the discussion. | Teacher-centered: Does not center around the facilitator’s knowledge or control over the discussion. |
Adaptive: Responds to the flow of conversation, allowing the discussion to evolve based on participants’ insights. | Rigid: Does not adhere to a strict agenda or pre-determined path, allowing for flexibility in discussion. |
Purposeful: Aims to uncover underlying truths, principles, or insights, often leading to a deeper understanding of complex issues. | Surface-level: Does not settle for superficial answers or quick conclusions, pushing instead for meaningful dialogue. |
Encourages critical thinking: Helps participants develop their ability to analyze, evaluate, and synthesize information. | Encourages rote memorization: Does not promote memorization or recall of facts without understanding. |
Other Business Strategic Socratic Method Resources
- BusinessInnovation
- BusinessLeadership
- BusinessPhilosophy
- BusinessStrategy
- CollaborativeThinking
- CriticalThinking
- DecisionMaking
- EffectiveCommunication
- ExecutiveLeadership
- InnovativeLeadership
- LeadershipDevelopment
- LeadershipTraining
- OrganizationalDevelopment
- ProblemSolving
- SocraticMethod
- StrategicConversations
- StrategicDialogue
- StrategicFacilitation
- StrategicThinking