QuickStart-AI Service Catalog Test: AutomatePro AutoTest offers an Artificial Intelligence Test Automation Solution that is an intuitive and powerful way to automate ServiceNow Service Catalog testing.

By leveraging AI capabilities, the Create Catalog Item Test feature helps streamline the creation of test scenarios, utilizing existing data to generate comprehensive test plans. Whether you’re building from scratch or enhancing an existing test plan, QuickStart-AI allows users to automate routine processes and reduce manual efforts, resulting in more efficient testing and improved system reliability.

Statistics around ServiceNow Service Catalog Test

For organizations relying heavily on their Service Catalog, automated testing is critical to maintaining performance, accuracy, and efficiency. Due to the complexity and high volume, frequent testing with extensive coverage is key to preventing disruptions and ensuring smooth operations. High test coverage combined with automation reduces risks, boosts reliability, and delivers seamless user experiences. Thus, investing in robust automated testing is vital for this essential area.

Assumptions on Test Coverage and Quality for Service Catalog

Key Challenges and Requirements

• High Volume & Complexity:
  • Wide range of services, configurations, and workflows.
  • Requires extensive functional and regression testing to ensure smooth operations.
• Comprehensive Coverage Needed:
  • Automated testing should cover 90% or more of the catalog to reduce risks.
  • Ensures all configurations and workflows are tested properly.
• Quality Assurance Requirements:
  • High usage demands strict quality standards.
  • Must maintain user experience, performance, and accuracy across services.
• Frequent Updates & Regression Testing:
  • Regular updates require ongoing regression testing.
  • Automated tests ensure new changes do not disrupt existing catalog items.
• Risk Mitigation:
  • Even minor errors can cause significant disruptions.
  • Automated testing helps catch issues early, ensuring stable operations.

Incorporating Assumptions into Test Quality Strategy

Factor	Automated Testing	Manual Testing
Accuracy	95-99% accuracy; critical for high-volume, complex Service Catalog workflows	80-90% accuracy; prone to error, especially for complex and high-volume items
Speed	70-90% faster; ideal for frequent Service Catalog updates and regression testing	3-5 times slower; labor-intensive for frequent updates
Test Coverage	85-90% coverage; essential for extensive Service Catalog testing across multiple configurations	60-70% coverage; limited capacity for testing all catalog items
Cost Efficiency	50-75% cost savings over time for repetitive, large-scale catalog tests	Cost-effective for exploratory tests but inefficient for regression or volume-based testing
Reliability	Highly reliable for maintaining Service Catalog functionality, reducing risk of downtime	Less reliable for handling repetitive tests but adaptable for testing new catalog items
Error Detection	Effective at detecting functional and performance issues across complex Service Catalog workflows	Better at identifying usability issues or unexpected behavior in catalog items

Use case Statistics for QuickStart-AI Service Catalog Test

QuickStart AI dramatically cuts testing time and effort by automating the creation, running, and updating of ServiceNow Service Catalog test cases. It slashes the time needed for test case writing, validation, and documentation, providing 50-75% time savings compared to manual testing. This efficiency improves test quality while it allows teams to focus on process improvement rather than repetitive and error prone manual testing.

Manual Testing vs. QuickStart AI Task Execution

Manual testing requires writing, validating, and running each test case, which can take up to 5 hours per test case and must be repeated for every update. QuickStart AI automates most of these tasks, allowing for faster, reusable tests that only require 15-30 minutes of effort.

Task	Manual Testing	QuickStart AI Automation	Percentage Savings
Writing Test Cases	1-2 hours	Automated (~15-30 mins)	70-80%
Running & Updating Tests	2-3 hours	15-30 mins	60-70%
Screenshot Evidence	~30 mins	Automated (~15 mins)	50-60%
Updating User Documentation	1 hour	~30 mins	40-50%

By switching to QuickStart AI, you streamline ServiceNow testing, improving efficiency and saving significant time with every update and platform change.

Instructions for Creating QuickStart-AI Service Catalog Test

Login to AutomatePro

1. Start by logging in with the correct user credentials for the AutomatePro – AutoTest application.

Access the Classic Control Console

2. Navigate to the Control Console Module.
   • On the right-hand Navigation menu, click the Quickstart AI link.

Create Catalog Item Test

3. Choose the “Create Catalog Item Test” option from the available modules.

4. Select “Create Catalog Item Test.”
   • Check the Detailed Instructions section for helpful tips if needed.

Select Scenario Creation Method

5. Choose “Create a New Test Plan.”
   • Define the test plan name if you’re creating a new one.

Define Login Method

6. Select between “Use a Model Block” or “Use a Specific User.”
   • Model Block helps with future updates.
   • Specific User allows you to log in as a particular person.

Enter User Credentials

7. Input the user’s login details, including the password.
   • Make sure the correct user is selected using ServiceNow’s search functionality.

Set Navigation Preferences

8. Choose the portal and menu option for navigation.
   • Optionally, select a catalog to filter by category.

Choose the Catalog Item

9. Select the specific catalog item to be tested.
   • You can also select a template record to guide your scenario.

Additional Configurations

10. Enable any necessary validations under the “Scenario Options” section.

• Choose between positive or negative validations.

Generate the AI Test Case Scenario

11. Once all fields are complete, click Generate to create the automated test scenario.

Review and Run Test

12. After generating the test case, you might encounter Development Tasks for new environments.

• These tasks will appear in a pink banner, followed by blue Development Task links.
• Navigate to the View Test Plans module, search for the generated test plan, review the test blocks, and run the test.

Refine as Needed

13. Make any necessary adjustments to the scenario and rerun the test.

• Ensure the automated test is successful and resolve any defects that arise during testing.

Other QuickStart-AI Service Catalog Test Resources

• AutomatePro Release 8.0.0 (Xanadu) (dawncsimmons.com)
• AutomatePro – Support Portal
• AutoTest Best Practices Guide
• AutoTest Blog: tips and advice with AutomatePro
• Checklists for Completeness of Test Plan, Test Blocks, Test Steps, and Test Checks
• Custom Library :: AutomatePro Docs
• How to generate documents and reports
• Introducing AutomatePro Classic Control Console – (dawncsimmons.com)
• I can’t find the right Action/Check to use?
• Learning Automate Pro LMS home – LMS (automatepro.com)
• Test-Run Defects – (dawncsimmons.com)