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AI Test-Powered ServiceNow

PostedDecember 4, 2024
UpdatedDecember 4, 2024
ByDawn Christine Simmons

AI Test-Powered ServiceNow is your gateway to revolutionizing process design discussions and preparing for the transformative Xanadu release. Research finds that teams adopting AI-driven testing frameworks achieve 60% faster workflow optimization and in turn, experience a 50% increase in user adoption of new features.

This guide explores how seasoned ServiceNow Process Owners can leverage AutomatePro’s QuickStart AI to create dynamic tests that illustrate AI decisions and interest the ServiceNow community. You’ll also learn how to convert these tests into guided tours, videos, and documentation to excite and engage your community in using AI-powered workflows.

Why Leverage QuickStart AI to Test ServiceNow AI?

  • Accelerate Understanding: AI-powered tests allow stakeholders to see decisions in action, fostering faster alignment during process design discussions.
  • Engage Stakeholders: Demonstrations of AI decisions make abstract concepts tangible, increasing buy-in across teams.
  • Prepare for Change: Developing and showcasing end-to-end workflows ensures smoother transitions when new releases like Xanadu go live.

What are the Workstream Benefits?

Key Features and Benefits of Xanadu AI using AutomatePro

WorkstreamKey FeaturesBenefitsHow AutomatePro Can Help
IT Service Management (ITSM)– Predictive Analytics to anticipate incidents.
– AI-powered automation for ticket handling.
– Virtual Agent integration for self-service.		– 70% faster incident resolution.
– Improved user satisfaction through self-service.
– Optimized resource allocation for complex tasks.		– Illustrate predictive analytics through real-time test scenarios.
– Test incident workflows to validate AI-powered automation.
– Create guided tours for Virtual Agent use cases.
IT Operations Management (ITOM)– AI-driven event correlation to identify root causes.
– Dynamic thresholds for smarter monitoring.
– Automated remediation for common issues.		– 80% reduction in downtime.
– Noise reduction, focusing on actionable alerts.
– Scalability for growing IT environments.		– Illustrate event correlation via automated tests showing root cause analysis.
– Test remediation workflows with automated execution and reporting.
– Create tours explaining dynamic thresholds.
Vulnerability Response– Threat prioritization based on risk and business impact.
– Automated remediation plans.
– Context-aware insights on exploit trends.		– 50% faster response times.
– Lower risk exposure by addressing critical vulnerabilities.
– Enhanced compliance with streamlined processes.		– Illustrate how AI prioritizes vulnerabilities using test scenarios.
– Test remediation workflows for critical vulnerabilities.
– Create compliance guides for audits.
Strategic Portfolio Management (SPM)– AI-powered demand forecasting for projects.
– Risk mitigation models for portfolio plans.
– Intelligent project prioritization.		– Efficient resource allocation.
– Up to 30% improved ROI on initiatives.
– Smarter, data-driven portfolio decisions.		– Illustrate portfolio prioritization with dynamic workflows.
– Test forecasting and risk mitigation models.
– Create interactive user guides on portfolio planning.
Knowledge Management– AI-driven content recommendations for relevance.
– Automatic knowledge updates for outdated articles.
– Smart search with NLP.		– 40% boost in article usage.
– Enhanced productivity through quicker knowledge access.
– Continuous improvement with minimal effort.		– Illustrate content updates through test automation.
– Test smart search accuracy with varied scenarios.
– Create guided tours for knowledge base navigation and maintenance.

Setting Up QuickStart AI Test-Powered ServiceNow

1. Analyze Business Needs

Begin by identifying the key processes or workflows that Xanadu AI will impact. Define the questions and decisions these workflows will address.

2. Configure QuickStart AI

Quickstart AI in AutomatePro scans your ServiceNow configuration to auto-generate tests tailored to your workflows. Follow these steps:

  • Use AutoPlan to import stories and requirements.
  • Let Quickstart AI generate initial test cases for end-to-end workflows.
  • Customize these tests to reflect real-world scenarios, focusing on decision points where AI impacts outcomes.

3. Validate and Enhance Tests

Run the generated tests in your AutomatePro instance. Use playback reports to refine scenarios and highlight how AI influences decisions.

Illustrating AI Decisions

Create Dynamic Use Cases

  • Build tests that simulate various decision-making scenarios, demonstrating AI’s ability to adapt and optimize outcomes.
  • Use visual tools in AutomatePro to showcase how different inputs lead to varied AI-driven decisions.

Highlight Impactful Outcomes

Focus on areas where AI adds measurable value, such as:

  • Reducing process times
  • Improving accuracy
  • Minimizing manual intervention

Turning QuickStart AI Test-Powered ServiceNow Test Runs Into Guided Tours

1. Capture Test Outputs

Use AutomatePro’s documentation capabilities to generate step-by-step guides and visual walkthroughs of your successful tests.

2. Develop Guided Tours

  • Leverage tools AutomatePro with ServiceNow Guided Tour Designer to create interactive experiences for users.
  • Focus on showcasing AI decision points and outcomes in a clear, engaging manner.

3. Record Training Videos

Record your QuickStart AI tests using tools like Camtasia or Loom. Narrate the scenarios to explain AI-driven workflows and their benefits.

Engaging the Community

Share Your Work

Publish your guided tours, videos, and documentation in ServiceNow’s community forums or internal knowledge bases. Use these materials to start conversations about best practices.

Gather Feedback

Invite team members and stakeholders to test the guided tours and provide feedback. Use insights to refine your workflows and improve adoption.

Conclusion

AI Test-Powered ServiceNow enables seasoned process owners to unlock the full potential of AI through AutomatePro QuickStart AI . By creating dynamic tests, illustrating AI decisions, and developing engaging resources, you can prepare your team for the Xanadu release while driving excitement and adoption.

Take the lead in shaping the future of ServiceNow workflows—start leveraging QuickStart AI today!

Other AI Test-Powered ServiceNow Resources:

Dawn’s Demos AutomatePro shows how this AI-driven solution cuts ServiceNow test time by 75%, boosts coverage by 50%, and automates documentation instantly. For CxOs, AI experts, and automated test enthusiasts, discover why AutomatePro is a game-changer.
Dawn’s Demos AutomatePro shows how this AI-driven solution cuts ServiceNow test time by 75%, boosts coverage by 50%, and automates documentation instantly. For CxOs, AI experts, and automated test enthusiasts, discover why AutomatePro is a game-changer.

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