New in Performance Analytics: Businesses that embrace data-driven decision-making are 23 times more likely to acquire customers, 6 times more likely to retain customers, and 19 times more likely to be profitable (Forbes). The latest updates within the Xanadu release redefine the way organizations measure, analyze, and act on key performance indicators (KPIs).

With AI-powered forecasting, real-time dashboards, and enhanced interactive analytics, the new capabilities provide deeper insights, eliminating data silos and improving operational efficiency by up to 20% (McKinsey). Organizations relying solely on basic reporting are missing out on predictive insights that could drive proactive decision-making.

Live Data Driven Visibility: New in Performance Analytics

Xanadu release offers new features and bridges visibility gaps with automated insights, KPI tracking, and anomaly detection powered by AI.

• 80% of businesses still struggle with data visibility and real-time reporting (Gartner).
• 60% of organizations report that manual reporting processes delay decision-making (Harvard Business Review).
• Companies using AI-powered analytics see a 40% reduction in time spent on data analysis (PwC).

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What Features?

Feature	New Feature	Benefit
AI-Driven Insights & Predictive Intelligence	AI-powered KPI Signals help detect performance anomalies before they impact operations.	Enables proactive decision-making, reducing downtime and risks.
Enhanced Real-Time Dashboards & Interactive Analytics	Multi-source dashboards aggregate disparate data into a single, interactive view.	Improved collaboration across departments and streamlined reporting.
Automated KPI Tracking & Alerts	Threshold alerts and automated notifications	Keeps teams informed and responsive to performance shifts.
Self-Service Analytics for Business Users	Drag-and-drop analytics & natural language queries	Empowers all users to leverage analytics, reducing dependency on data teams.

Compared New in Performance Analytics to Basic Reporting

Feature	Performance Analytics	Basic Reporting
Real-time insights	✅ Yes	❌ No
Predictive analytics	✅ Yes	❌ No
Multi-source dashboards	✅ Yes	❌ No
Automated KPI tracking	✅ Yes	❌ No
AI-powered anomaly detection	✅ Yes	❌ No
Customizable formulas & indicators	✅ Yes	❌ No
Scheduled offline distribution	✅ Yes	✅ Yes

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Getting Started

1: Install Content Packs

Navigate to Performance Analytics > Admin Console > Plugin List, select a relevant content pack, and click Activate.

2: Guided Setup to Build Data Sources & Collection Jobs

Getting started out of the box Indicators, Breakdowns, Data Collection Jobs, Analytics Hub, Features and Dashboards for a consistent look and feel.

Select the metric type you would like to Get Started with, in this case, Knowledge Management.

• Create a new Indicator Source (e.g., Knowledge.Active).
• Schedule data collection jobs outside business hours for optimal performance.

First we review the Knowledge Management Record Sources we will be building Indicators from.

Review the Knowledge Management Indicator types of reports available.

3: Configure Dashboards & Widgets

• Use multi-source dashboards for a 360° view of operations.
• Apply interactive filters to enable dynamic data exploration.

4: Leverage AI for Smart Decision-Making

• Set automated alerts for KPI thresholds.
• Use AI-powered anomaly detection to preempt potential risks.

Other New in Performance Analytics Resources

With data-driven companies seeing 19x higher profitability, ServiceNow Performance Analytics is essential business. AI-powered insights, real-time dashboards, and predictive analytics to stay ahead of risks, improve efficiency, and optimize decision-making.

• AI-Powered Xanadu & RaptorDB
• CIO Dashboard: Run IT Like a Business – ServiceNow Blog
• Configure Performance Analytics fundamentals
• Create Reports based on Multiple Datasets using ServiceNow Report
• Explore Performance Analytics
• How to Connect ServiceNow to Power BI (process.st)
• Performance Analytics compared to Reporting
• Performance Analytics Content Packs on ServiceNow Stores
• Performance Management Approach to Dashboards
• Performance Measurement and Analytics – Customer Success – ServiceNow
• Predictive Intelligence (servicenow.com)
• RaptorDB – ServiceNow
• ServiceNow Executive Reporting Approaches
• Training: Performance Analytics Essentials