Xanadu Upgrade Drives Innovation: Here we outline the transformative capabilities of the Xanadu release and demonstrate why upgrading is essential in today’s fast-paced, data-centric environment This groundbreaking upgrade from ServiceNow revolutionizes workflows across multiple products, offering a transformative leap forward in performance and functionality. Recent research indicates that up to 80% of enterprises experience significant efficiency improvements, while 65% report better asset tracking. In today’s competitive environment, such upgrades are essential to drive innovation, streamline processes, and boost productivity.

Artificial Intelligence is the Star

License Level	Washington (Feature Availability)	Xanadu (Feature Availability)
Base	Basic AI Features (e.g., Search Enhancements) (Docs)	Enhanced AI Capabilities for Incident Management (Docs)
Standard	Standard AI Capabilities (e.g., Recommendations) (Docs)	Advanced AI-Driven Insights & Automation (Docs)
Professional	Professional AI Integrations (Docs)	Full-Scale AI-Driven Automation & Comprehensive Analytics (Docs)

New Enhancements in Asset Management

ServiceNow’s Xanadu release introduces advanced features in Software and Hardware Asset Management. Enhanced Discovery Integration now provides more accurate asset tracking, while Automated Asset Lifecycle Management reduces manual efforts dramatically. Improved Reporting Dashboards empower organizations with real-time insights into asset metrics, enabling data-driven decisions.

• Enhanced Discovery Integration: Access via Asset Management > Discovery Integration ensures accurate tracking.
• Automated Asset Lifecycle Management: Simplifies asset processes with lifecycle automation.
• Improved Reporting Dashboards: Provides clear insights, accessible through Performance Analytics.

Asset Management

License Level	Washington (Feature Availability)	Xanadu (Feature Availability)
Base	Basic Asset Tracking & Inventory	Improved Asset Tracking with Enhanced Discovery Integration
Standard	Standard Asset Lifecycle Management	Advanced Lifecycle Automation & Reporting Dashboards
Professional	Comprehensive Asset Management with Analytics	Full Asset Management with AI-Driven Insights

IT Service Management Breakthroughs

Upgrading from Washington DC to Xanadu Pro, IT Service Management receives significant enhancements. AI-driven incident categorization optimizes incident management, while advanced Problem Management tools integrate root cause analysis with knowledge base suggestions. Customizable Change Management Workflows further automate risk assessment, ensuring smoother transitions.

• Advanced Incident Management: Use AI for categorizing and routing incidents effectively.
• Problem Management Enhancements: Leverage integrated knowledge bases for root cause analysis.
• Change Management Workflows: Customize workflows with automated risk assessments.

ITSM: IT Service Management

License Level	Washington (Feature Availability)	Xanadu (Feature Availability)
Base	Basic Incident, Problem & Change Management (Docs)	Enhanced AI-driven Incident Management with Automated Workflows (Docs)
Standard	Standard ITSM Capabilities (Docs)	Advanced ITSM with Agent Assist & Integrated Analytics (Docs)
Professional	Comprehensive ITSM Suite with Custom Workflows (Docs)	Full Professional ITSM with Proactive Monitoring & Advanced Analytics (Docs)

Knowledge Management

License Level	Washington (Feature Availability)	Xanadu (Feature Availability)
Base	Basic Knowledge Base	Enhanced Search & Article Suggestions
Standard	Standard Knowledge Management	AI-Powered Knowledge Management with Improved Search
Professional	Comprehensive Knowledge Management	Full-Featured Solution with Content Analytics

IT Operations & Risk Management Improvements

In IT Operations Management, the Xanadu upgrade refines the CMDB data model to support new asset types, ensuring that your configuration management database stays relevant and robust. Additionally, Vulnerability Response now features AI-based risk scoring, enabling prioritization of risks and automated notifications. Third-Party Risk Management streamlines vendor assessments, making risk mitigation more proactive.

• CMDB Enhancements: Visualize relationships and manage new asset types efficiently.
• Automated Vulnerability Prioritization: Focus on high-risk areas with AI-driven scoring.
• Risk Assessment Automation in TPRM: Evaluate third-party vendors with predefined criteria.

ITOM: IT Operations Management

License Level	Washington (Feature Availability)	Xanadu (Feature Availability)
Base	Basic CMDB & Discovery (Docs)	Enhanced CMDB with Improved Data Models & Discovery Integration (Docs)
Standard	Standard ITOM Capabilities (Docs)	Advanced ITOM with Certificate Management & Automated Operations (Docs)
Professional	Complete ITOM Suite with Process Automation (Docs)	Full ITOM with Predictive Analytics & Integrated Risk Assessment (Docs)

Integrated Risk Management Upgrades

Integrated Risk Management (IRM) leverages real-time data to streamline compliance and risk tracking.

• Integrated Risk Management Enhancements: Monitor risks with up-to-date data and automated alerts.

GRC : Governance, Risk & Compliance

License Level	Washington (Feature Availability)	Xanadu (Feature Availability)
Base	Basic Compliance & Risk Tracking	Enhanced Compliance Reporting
Standard	Standard GRC Capabilities	Advanced Risk Management with Integrated Controls
Professional	Professional GRC Suite	Full GRC with Predictive Risk Analytics

TPRM: Third-Party Risk Management

License Level	Washington (Feature Availability)	Xanadu (Feature Availability)
Base	Basic Vendor Risk Assessments	Enhanced Risk Assessment Automation
Standard	Standard TPRM Capabilities	Advanced TPRM with Integrated Vendor Analytics
Professional	Professional TPRM Suite	Full-Featured TPRM with Predictive Risk Scoring

Employee Portal

License Level	Washington (Feature Availability)	Xanadu (Feature Availability)
Base	Basic Employee Self-Service	Improved UI with Personalized Dashboards
Standard	Standard Employee Services	Enhanced Portal with Interactive Features
Professional	Professional-Level Portal	Full-Featured Portal with HR System Integration

The Employee Portal now boasts personalized dashboards tailored to individual needs.

• Personalized Dashboards: Navigate to Employee Portal > Dashboard Settings.

SPM & Agile 2.0

License Level	Washington (Feature Availability)	Xanadu (Feature Availability)
Base	Basic Project & Agile Management	Enhanced Agile Project Tracking & Reporting
Standard	Standard Agile Management	Advanced Agile Management with Performance Metrics
Professional	Comprehensive SPM & Agile Suite	Full Agile Management with Integrated Planning & Advanced Analytics

Performance Analytics

License Level	Washington (Feature Availability)	Xanadu (Feature Availability)
Base	Basic Reporting Dashboards	Enhanced Real-Time Analytics Dashboards
Standard	Standard Performance Analytics	Advanced Analytics with Predictive Insights
Professional	Professional Analytics with KPI Monitoring	Full Analytics Suite with Continuous Improvement Dashboards

Conclusion

The Xanadu upgrade is not just a software update—it’s a strategic enhancement designed to boost operational efficiency and drive innovation across your enterprise. By leveraging new capabilities in asset management, IT service delivery, operations, and risk management, organizations can achieve measurable improvements in performance and decision-making.

Embrace the future of IT excellence with the Xanadu upgrade and witness firsthand how cutting-edge features and data-driven insights transform your business.

Other Xanadu Upgrade Drives Innovation Resources

• AI experience Now Assist for Strategic Portfolio Management (SPM)
• CMDB Plan and Xanadu
• CMDB Collaborative Articles – LinkedIn
• CMDB Powered Digital Transformation – Dawn Christine Simmons
• CSDM and the CMDB Data Foundations Dashboards
• Discovery
• Exploring Now Assist for IT Operations Management (ITOM)
• How do AI agents enhance customer service management?
• ITOM Health
• ITOM Visibility
• New Features and changes by product in Xanadu
• Predictive Intelligence for Enterprise Architecture (formerly Application Portfolio Management )
• Release Notes Washington DC
• Release Notes Washington Available patches and hotfixes
• Release notes– Xanadu
• Release notes for upgrading from Washington DC to Xanadu
• Service Mapping
• ServiceNow Xanadu release
• SPM Xanadu release
• Upgrade-Strategy: Washington-to-Xanadu