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Watch List
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Blog
- 2021: VP Harris Inauguration Elevates Diversity and Executive Leadership
- Covid Cyber Employment Fraud: $Millions in Job Fraud, $Billions in Unemployment Fraud. Recruiters and Jobseekers Paradigm shift
- Does Post Covid Demand, "Evolve or Fold" Data Strategy?
- World Talent Economy Forum on Global Competitiveness
- Jobs n Career Success: Employment News
- CMDB Corporate Governance for Publicly Held Companies
- Top Trends in Project Management
- Freshwork's Multichannel vision for FreshService (ITSM)
- Microsoft Teams Tripping Transcription Tenancy.
- Uber's Call Center Security Social Engineering Massive System Breach
- Community Crisis Resource Reference List
- Financial Services Operations
- AI: Knowledge Centered Support
- Review and Approve Knowledge
- Predictive Intelligent Situational Awareness
- ROI: Demand AI Service Management
- ChatGPT Ethics and FTC
- Imperative: Governance Risk Compliance
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- Walk Up Experience- Design-To-Deliver
- AI & GRC Defense Against Security-Data Breach
- 5-Star ITSM Solutions
- Remedy to ServiceNow Migration
- 5-Step Policy-Compliance Risk Management
- Vulnerability Remediation RACI
- Be Your Best-Self Strategies
- Knowledge is AI-Power
- Artificial-Intelligence in Employment-Fraud Exploits
- RIDAC Log Management
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Embracing Equity in IT Service Management
- ITSMF: Erik Bock, Digital Business
- ServiceNow World: Chicago Wednesday, 11/02
- Today's HR Super Trends
- Empty Nester Creates Meaningful Mother's Day
- Constructive Feedback from Destructive Work Environment
- Noir and Grit: This is The Batman
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- March of International Women and Creating Ideas that bring Hope, Opportunity and Transformation
- IT Service Management News and Views
- Eye Strain: Modern Sources and Solutions
- Remembering Paradise by the iconic Meatloaf (Dead at 74 of COVID)
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Facebook's Response to "Whistleblower Protection Program" is new brand, MetaVerse
- Senate Hearing on Facebook Transparency an Accountability
- October 2021: Facebook's Platform Challenges
- Strategies to Stop Cyber Crime & Bullying
- San Francisco Bay Area: ITSMF News
- SNL lessons, hosted by Elon Musk
- 5 Ways to Create Opportunity with Social Leadership
- Happy Saint Patrick's Day
- INTERNATIONAL WOMEN'S DAY EDITION: Celebrating our World's Leaders
- Tribute In Memory: Heartland Rock Icon- Michael Stanley
- Middle East's Top CIO50 Innovation Leaders. #7 is the most visionary Healthcare CIO, I've worked with.
- TOP TIPS: Attracting LinkedIn Viewers
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ServiceNow
- Financial Services Operations
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- AI & GRC Defense Against Security-Data Breach
- Strategic Portfolio Management FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Demystifying Taxonomy Categorization
- Email-to-Incident is Costly Inefficiency
- Role of CMDB-Management Service-Owner
- ServiceNow Virtual Agent Chatbot
- Vulnerability Response Workspace Module
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- Efficient Workday to ServiceNow Integration
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- CMDB Health Dashboard
- Incident On-call Best Practices
- BA Product Update Process
- Getting-Started ServiceNow Timesheet Management
- ServiceNow Service Catalog Builder
- 10 Cool Features Standard-to-Pro
- Comparing GRC & IRM
- Starting ServiceNow GRC Process
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- SPM Risk Management Process
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Persona Use & Administration
- AI-Powered AutomatePro & ServiceNow
- AutoPlan Release Setup Simplified
- AI: Dawn’s Demos AutomatePro
- Raptor Workflow Data Platform
- ServiceNow Xanadu AI Advantage
- SPM Collaborative Workspaces
- AI-Powered Xanadu & RaptorDB
- Explore AutomatePro Release 8.0.0
- Accelerating IRM & GRC
- Roadmap CMDB-HAM-SAM Value Recognition
- AutomatePro & ServiceNow Automated-Test
- Remote Support Success Strategy
- CMDB Powered Digital Transformation
- ServiceNow's Generative AI Revolution
- Knowledge after-Party #100DaysOfServiceNow
- Generative AI in ServiceNow-SPM
- Knowledge is AI-Power
- ServiceNow World: Chicago Wednesday, 11/02
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- AI-powered ServiceNow Tests
- Xanadu Upgrade: ServiceNow SPM
- Xanadu Upgrade: CMDB Plan
- AI Test-Powered ServiceNow
- Transforming Healthcare Software Catalogs
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Impactful Incident Management Knowledge
- Starting ITSM Predictive Intelligence
- TPRM Business-Analyst Guide
- Robotic Process Automation Workflows
- Mastering Zing Search Optimization
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- Optimize ServiceNow ML Training
- HAM & SAM Base
- Foundations for Asset Management
- Xanadu Upgrade Drives Innovation
- Upgrades: AutoTest from ATF
- RaptorDB for Data Owners
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Visualize Governance Empower Decisions
- Data Fabric Governance & Quality
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- UC: AutoTest & AutoDocument
- ServiceNow Collaborative Workspace Management
- ServiceNow User Experience Analytics
- AutomatePro: Ditch Manual Agile
- Master Collaborative Workspace Planning
- Master Figma Developer Handoff
- Figma Based Design Tokens
- Known Error Process Essentials
- SAFe Release Planning Process
- Agile Automation’s Unexpected Value
- ServiceNow Workflow Data Platform
- Zero Copy Powers Performance
- Accelerate GenAI Workspace Delivery
- Careers Figma‑Powered ServiceNow
- Accelerate ServiceNow AutoDeploy Value
- Simplify CSDM Amplify Value
- Epic Chicago World Forum
- AutomatePro 9.0.2 Breakthrough Features
- Manual Deployment Defect Loops
- Setting Up Agile Boards
- RaptorDB Demo Data Anonymization
- Workspaces vs Service Portal
- Agile Center of Excellence
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- Agile Board or VTB
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Getting Started
- Introduction to Knowledge Management
- Knowledge Categorization "Find-ability"
- Productivity: Service Operations Workspace
- Conduct A Windows-Security Scan
- Burp Suite Professional & Web Security Process
- BMC Remedy ITSM Reference
- AI: ServiceNow Virtual-Agent Chatbot
- COE for Human Resources
- Getting Started: Engagement Manager
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Employee Journey Management ServiceNow
- Productivity Tips for Knowledge-Users
- Strategies for Manual Test
- TikTok for Digital Leaders
- Master Social Video Editing
- Understanding Security Encryption Standards
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- Predictive Intelligence in ServiceNow
- TPRM: Solving Vendor Risk
- Agent Assist Setup
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- Setup Free Azure DevOps
- Robotic Process Automation Workflows
- Optimize ServiceNow ML Training
- Effective Business Process Consultancy
- Automate New Hire Access
- AutomatePro: Greenfield ServiceNow Strategies
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- Microsoft Sync Sanity Saving
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- Master Figma Developer Handoff
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FAQs
- Knowledge Categorization "Find-ability"
- FAQs: Governance Risk Compliance
- Understanding Clop Ransomware Mitigation
- ServiceNow IRM SOX FAQs
- Strategic Portfolio Management FAQs
- Chat GPT FAQS
- Ticket Handling Infographic FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Role of CMDB-Management Service-Owner
- Vulnerability Response Workspace Module
- How-To Import ServiceNow Stories 🚀
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Washington ESC or Knowledge Portal?
- TikTok for Digital Leaders
- Mastering Telecommuting Efficiency
- Essential Laptop Migration Hacks
- AutomatePro A-Z Terminology Glossary
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- Zero Copy Powers Performance
- Show Remaining Articles (6) Collapse Articles
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Strategic Portfolio Management
- Understand ServiceNow's 2 SPMs
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- Efficient Workday to ServiceNow Integration
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- Strategic Portfolio Management Foundations
- Timeline: ITBM to SPM
- SPM Project Templates
- SPM: Starting a Demand
- AutoMatePro AutoPlan Demand Management
- Strategic PPM Risk Management
- SPM Risk Management Process
- Xanadu Upgrade: ServiceNow SPM
- Xanadu Upgrade Drives Innovation
- ServiceNow Collaborative Workspace Management
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- Epic Chicago World Forum
- Setting Up Agile Boards
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AutomatePro
- AutomatePro AutoTest Reference
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- Autotest: Test-Run Defects
- Quality Assurance Test Process
- AutoTest Case Planning
- AutomatePro Functions and Permissions
- AutoMatePro AutoPlan Demand Management
- Introducing AutomatePro Control Console
- Troubleshoot AutoTest Run Issues
- QuickStart-AI Service Catalog Test
- 8.2 New AutoTest Features
- AutomatePro AutoTest Operations Process
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AI-Powered AutomatePro & ServiceNow
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- Costly Habit: Manual Test
- Transforming Healthcare Software Catalogs
- Upgrades: AutoTest from ATF
- BPC Heros & AutomatePro
- AutomatePro: Greenfield ServiceNow Strategies
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- UC: AutoTest & AutoDocument
- AutomatePro: Ditch Manual Agile
- Agile Automation’s Unexpected Value
- Accelerate ServiceNow AutoDeploy Value
- Ignite Impact Driven CoE
- Epic Chicago World Forum
- AutomatePro 9.0.2 Breakthrough Features
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Glossary Reference
- Security and IT Glossary
- Guided After-Action Report
- Security-Operations GRC Glossary
- Artificial Intelligence A-Z Glossary
- Business Process Improvement Glossary
- HR Glossary
- Strategic Portfolio Management Glossary
- Service Catalog/Portal A-Z Glossary
- AutomatePro A-Z Terminology Glossary
- Healthcare Compliance Simplified Framework
- A-Z Data Fabric Glossary
-
ITSM
- ITSM Capability Model- L1
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Email-to-Incident is Costly Inefficiency
- CMDB Health Dashboard
- Incident On-call Best Practices
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- Pinned KB-Articles & deflection
- Stockroom Asset Management Mastery
- Starting ITSM Predictive Intelligence
- Predictive Intelligence Knowledge Service
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- Xanadu Upgrade Drives Innovation
- Best Approach Problem Management
- Epic Chicago World Forum
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Service
-
Overview
- Productivity: Service Operations Workspace
- GRC Managed Risk
- GE Change Acceleration Process
- Overview: Employee Center Pro
- SOX Control-Management and Attestation
- RIDAC: Strategic Portfolio Management
- Artificial Intelligence A-Z Glossary
- Advanced Program Management
- AI: ServiceNow Virtual-Agent Chatbot
- Business Process Optimization Reviews
- Proper Ticket Handling Imperative
- Public Sector Digital Services
- Employee Journey Management ServiceNow
-
UAT
- UAT- Approve or Reject Change
- Demo Service Catalog
- AutoTest Case Planning
- Strategies for Manual Test
- 8.2 New AutoTest Features
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- AutomatePro: Greenfield ServiceNow Strategies
- Epic Chicago World Forum
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Healthcare
- GRC Industry Reference Matrix
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Eye Strain: Modern Sources and Solutions
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Transforming Healthcare Software Catalogs
- Healthcare Compliance Simplified Framework
- Epic Chicago World Forum
- AI-Prompts for Cognitive Recovery
- Alexa Productivity: Cognitive Focus
- Domestic Violence Long-Covid Fainting
-
Chat GPT
-
Security Operations (SecOps)
- SecOps Vulnerability Response Lifecycle
- Vulnerability Response Workspace Module
- Vulnerability Remediation RACI
- Security Incident Response Introduction
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- High Volume Incident-Management Strategies
- Understanding Security Encryption Standards
- TPRM: Solving Vendor Risk
- BA Guide: Vulnerability Response
- Epic Chicago World Forum
-
Agile
- Agile Scrum Master Guide
- DevOps Automated Test
- Quality Assurance Test Process
- Getting-Started ServiceNow Timesheet Management
- Optimized Sprint Capacity Plan
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- AI-powered ServiceNow Tests
- 80% Outages: Unauthorized Change
- Upgrades: AutoTest from ATF
- Effective Business Process Consultancy
- CAP Agile Story Grooming
- Data Fabric Governance & Quality
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- AutomatePro: Ditch Manual Agile
- Agile Automation’s Unexpected Value
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- Setting Up Agile Boards
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- Show Remaining Articles (8) Collapse Articles
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Knowledge Management
- Productivity Tips for Knowledge-Users
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Knowledge Management Pro Features
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Impactful Incident Management Knowledge
- Starting ITSM Predictive Intelligence
- Predictive Intelligence Knowledge Service
- Mastering Zing Search Optimization
- AI Demands: Data Stewards
- ServiceNow Collaborative Workspace Management
- Known Error Process Essentials
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Workday
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Network Connectivity Solutions
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Business Process Methodologies
- Ideation: DaVinci Inspired Mind-Mapping
- Quality Assurance Test Process
- AutoTest Case Planning
- Managing Incident Surge Problems
- Strategic PPM Risk Management
- AI-Powered AutomatePro & ServiceNow
- Advanced ServiceNow Test Automation
- TPRM: Solving Vendor Risk
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Effective Business Process Consultancy
- BPC Heros & AutomatePro
- AI’s Emergent Governance Ethics
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Microsoft Sync Sanity Saving
- CAP Agile Story Grooming
- Data Fabric Governance & Quality
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- Master Collaborative Workspace Planning
- AI Powered Excellence Centers
- C-Suite CxO ChatGPT Prompts
- Brilliant Productivity ChatGPT Prompts
- Known Error Process Essentials
- SAFe Release Planning Process
- Agile Automation’s Unexpected Value
- Ignite Impact Driven CoE
- Epic Chicago World Forum
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Service Catalog & Request Management
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Artificial Intelligence
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- AI Test-Powered ServiceNow
- Predictive Intelligence in ServiceNow
- Agent Assist Setup
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- A-Z Data Fabric Glossary
- New in Performance Analytics
- BPC Heros & AutomatePro
- AI Demands: Data Stewards
- AutomatePro: Greenfield ServiceNow Strategies
- Data Fabric Governance & Quality
- AutomatePro: Ditch Manual Agile
- Prompt-Powered Business Solutions
- ESL ChatGPT Prompt Tips
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Integrated Risk Management
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Microsoft
- Effortless Excel Mail Merge
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- Email Suite Comparative Analytics
- ChatGPT Meeting Summary Automation
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AI: Generative Artificial Intelligence
- Mastering iPhone 16 AI
- AI-powered Service Management Operations
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- AI: Dawn’s Demos AutomatePro
- AI Powered Career Resilience
- Raptor Workflow Data Platform
- AI-Powered Xanadu & RaptorDB
- AI Assist's Rockstar-Agent
- Advanced ServiceNow Test Automation
- AI-powered ServiceNow Tests
- Optimize Productivity with Siri
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- Predictive Intelligence in ServiceNow
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- Impactful Incident Management Knowledge
- Agent Assist Setup
- Starting ITSM Predictive Intelligence
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- Robotic Process Automation Workflows
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- A-Z Data Fabric Glossary
- RaptorDB for Data Owners
- BPC Heros & AutomatePro
- AI’s Emergent Governance Ethics
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- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Data Fabric Governance & Quality
- Designing AI-Driven Data Portals
- AutomatePro AutoDocument from AutoTest
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- Agile Automation’s Unexpected Value
- Mastering Uniqueness & Consistency
- Accelerate GenAI Workspace Delivery
- ESL ChatGPT Prompt Tips
- AutomatePro 9.0.2 Breakthrough Features
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Global News & Views
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Digital Business Process
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- Connect Collaborate Create Knowledge
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- Effortless QR Code Creation
- AT&T Big Data Breach
- Transformation: Success from Setbacks
- LinkedIn Digital-Success Enablement
- Digital Excellence Through Collaboration
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- Business Process Design Excellence
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- Predictive Change Mastery
- Foundations for Asset Management
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- Automate New Hire Access
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- Figma Based Design Tokens
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Generative AI
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Jobs n Career
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Design
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Success & Motivation
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Team
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Cyber Security
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Success and Miotivation
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Apple
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TikTok
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Governance, Risk, Compliance
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IT Operations Management
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HRSD
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UI and UX
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Data Management
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Financial and Procurement
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Figma
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Google
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Healthy Inspirations
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RaptorDB
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Neurodiversity
Setting Up Agile Boards
Setting Up Agile Boards instantly sparks agile success. Without them, teams quickly lose focus, leaders inevitably fly blind, and velocity steadily stalls. With them, however, alignment immediately sharpens, delivery rapidly accelerates, and confidence consistently rises—across every role, every sprint, and every level of the enterprise.
Moreover, when Scrum Masters actively connect process to boards, visibility expands, accountability strengthens, and outcomes multiply. Consequently, instead of chasing status updates or drowning in uncertainty, organizations transition seamlessly from planning to execution while continuously proving value.
In a world driven by rapid change, real-time visibility, and relentless pressure to deliver, you can’t afford disconnection between strategy and execution. Yet, that’s exactly what happens when agile teams rely on spreadsheets, tribal knowledge, or siloed tools.
Win When Setting Up Agile Boards and VTBs
By aligning your agile process directly to ServiceNow Agile Boards, you gain more than a visual task tracker. You build a living command center that links backlogs to sprint planning, connects execution to outcomes, and transforms confusion into clarity—instantly.
Even better, when combined with Visual Task Boards (VTBs) for early grooming and lifecycle flow, you create an agile ecosystem that is both structured and flexible—built for today, but ready for what’s next.
According to the 2024 State of Agile Report, organizations that implement agile boards aligned with defined delivery stages are 62% more likely to deliver high-value outcomes and twice as likely to earn stakeholder trust.
Aligned Agile Backlog Grooming Strategies Every Scrum Master Should Know
So don’t just build boards. Build boards that deliver. Let’s explore how. structured sprint planning and tracking saw a 35% boost in cross-functional delivery success.
“Agile boards should be the lighthouse, not the fog.”
— Marc Rix, ServiceNow Architect
In short—if you can see it, you can ship it. Here is the direction and use for VTB in harmony with Agile Boards. Where VTB is grooming until Ready for Development and Agile is backlog to scheduled.
Scrum Master Agile Board Alignment (VTB-First)
From Concept to Completion — Driven by Flow, Fueled by Focus
🔷 PHASE 1: Start & Plan
Transitioning ideas into structured sprints requires more than just prioritization—it demands proactive alignment, early collaboration, and shared visibility. This phase ensures your stories move from rough ideas to sprint-ready precision.
Step | Scrum Phase | Scrum Master Actions | Agile Board Alignment | Tools/Boards Used |
---|---|---|---|---|
1 | Backlog Refinement | Immediately launch the Visual Task Board (VTB) to organize and visualize stories by status—“Draft,” “Refined,” and “Ready.” | Actively groom stories; assign “Agile Ready” tags once validated | Visual Task Board (VTB) |
2 | Product Backlog Creation | Collaborate early with the Product Owner to confirm priorities, estimate effort, and finalize descriptions | Populate the Agile Backlog with properly sized and detailed stories | Agile Backlog, Story Form |
3 | Sprint Planning | Drive planning discussions to align business value, velocity, and team capacity | Pull validated stories into Sprint Backlog; confirm ownership and dependencies | Planning Board, Sprint Records |
4 | Sprint Setup | Quickly define goals, set sprint dates, and activate the sprint to lock in commitment | Confirm story alignment with sprint capacity and lock sprint scope | Agile Sprint Board, Sprint Record |
🔶 PHASE 2: Develop & Test
Once sprint execution begins, the Scrum Master must maintain momentum. Transition blockers into action plans, surface issues early, and facilitate rapid feedback loops. This phase keeps the engine running with clarity and accountability.
Step | Scrum Phase | Scrum Master Actions | Agile Board Alignment | Tools/Boards Used |
---|---|---|---|---|
5 | Sprint Execution | Actively lead daily stand-ups using the Agile Board; surface blockers and track live progress | Move stories across “To Do,” “In Progress,” “In Test,” and “Ready for Demo” | Agile Board, Status Lanes |
6 | QA & UAT Coordination | Engage QA and UAT teams immediately after development; validate outcomes against acceptance criteria | Mark stories as “QA Approved” or “UAT Passed” and attach testing proof | Agile Board, Story Checklists |
🟣 PHASE 3: Deliver & Improve
Delivery doesn’t end with deployment. Now, shift focus to showcasing value, learning from performance, and improving sprint over sprint. Transition completed work into knowledge—and missed work into refined opportunity.
Step | Scrum Phase | Scrum Master Actions | Agile Board Alignment | Tools/Boards Used |
---|---|---|---|---|
7 | Sprint Review / Demo | Lead the stakeholder demo with confidence; walk through completed stories and highlight business value | Filter board for “Demo Ready” stories; use tags and filters to showcase outcomes | Agile Board, Sprint Filter, Tags |
8 | Sprint Retrospective | Immediately facilitate a retrospective using metrics; identify wins and uncover gaps | Use velocity charts, burn-down trends, and story blockers to guide reflection | Velocity Chart, Burn Down Report |
9 | Story Rollover / Cleanup | Reassign unfinished stories; transition them into the next sprint or return to grooming with clear status | Move stories back to VTB or forward to the next sprint; clean up board clutter | Sprint Board, Visual Task Board |
10 | Next Sprint Grooming | Before the next planning session, refresh the VTB; queue new stories for review | Organize new ideas into VTB lanes: “Draft,” “Refined,” “Ready” | Visual Task Board, Grooming Flow |
✅ Summary: Aligning Agile to Execution—One Transition at a Time
High-Level Phase | What You Do | Primary Focus |
---|---|---|
🔷 Start & Plan | Transition ideas into structured, prioritized, sprint-ready work | Visual Task Board → Agile Sprint Board |
🔶 Develop & Test | Execute stories with clarity; validate with QA and move to demo readiness | Agile Sprint Board, Task Status, QA/UAT Flags |
🟣 Deliver & Improve | Transition stories to demo, inspect velocity, refine backlog, and prep for next sprint | Agile Board + VTB Grooming Loop |
✅ Pro Tips for Scrum Masters
- Use transition language across your team: “Move from idea to ready,” “From in-progress to tested,” “From done to demoed.”
- Encourage board ownership—stories that don’t move = stories that don’t deliver.
- Facilitate VTB + Agile Board synergy: VTB for flexibility, Agile Board for structure and accountability.
🧭 Aligning Agile Process to ServiceNow Agile Boards: Step-by-Step Power
Here’s how your Agile delivery process directly maps to ServiceNow’s Agile Board experience, unlocking speed and predictability at every stage.
Agile Phase | ServiceNow Agile Board Element | Outcome |
---|---|---|
Backlog Refinement | Product Backlog + Story Records | Prioritized, ready-to-pull stories |
Sprint Planning | Sprint Board + Velocity Planner | Realistic, value-based commitment |
Estimation | Fibonacci or Hour-based Pointing in Stories | Transparent team capacity |
Dev Execution | Story Tasks + Progress Columns | Visual flow across In Progress, Test |
QA / UAT | Acceptance Criteria + Status Tracking | Built-in readiness checks |
Sprint Review / Demo | Completed Stories + Demo Tags | Demo-Ready stories with proof of value |
Retrospective & Reporting | Burn Charts + Velocity + Release Progress | Immediate insight, easy improvement |
→ With every phase tightly mapped, your board evolves from “just a tracker” into a real-time delivery cockpit.
🔄 Visual Task Board vs Agile Board: Best Uses and Real-World Variations
“A backlog without structure becomes a graveyard of ideas. Boards bring it to life.”
— Mike Cohn, Agile Author
🆚 Key Differences
Feature | Agile Board | Visual Task Board (VTB) |
---|---|---|
Purpose | Sprint-based team delivery & Agile metrics | Visual Kanban for any record-based table |
Structure | Structured (Team → Sprint → Story) | Freeform (you define the swimlanes & cards) |
Data Model | Epics, Stories, Tasks tied to Agile plugin | Any table: Incidents, Stories, HR Cases, Tasks, etc. |
Reporting & Metrics | Velocity, burndown, story health | None built-in; visual only |
Use Case | Sprint execution, QA/UAT checkpoints, showbacks | Grooming, lifecycle visibility, stakeholder demos, draft backlog |
Auto-Rolling Stories | Yes – stories move based on state | Manual card movement required |
🧠 When to Use Visual Task Board vs Agile Board: Which One Fits Sprint Planning?
Use Agile Boards when:
✅ Sprint delivery needs to be tracked by points and roles
✅ Metrics, demo-readiness, QA checkpoints, and blockers must be visible
✅ Agile teams are structured, and you’re scaling delivery with velocity tracking
Use VTBs when:
💡 You’re grooming, refining, or triaging new stories
👥 You’re managing the full lifecycle from draft to ready—especially across multiple personas (e.g., PO, BA, Solution Architect)
🧭 You need flexible views for leadership, prioritization, or stakeholder demos
🔁 My recommendation:
Start in the VTB for grooming, transition to Agile Boards for sprint execution, and revisit VTBs for backlog pruning or reprioritization.
✅ Best Practices for Using VTB and Agile Boards Together
Best Practice | Why It Works |
---|---|
Use VTB “Lanes” for lifecycle states (Draft, Ready, Assigned, Dev, QA, Demo) | Visual clarity from idea to completion |
Tag VTB stories with “Agile Ready” once groomed | Instantly signals when stories can be pulled into Agile Boards |
Create one VTB per Agile team or initiative | Reduces noise, aligns grooming views with delivery teams |
Pin stories to stakeholders in VTB | Gives visibility to POs, architects, and sponsors during prioritization |
Move “Ready” stories to Agile Sprint Backlog | Seamless transition from freeform planning to structured execution |
💬 Variation Tip: Some orgs also use one central VTB for intake grooming, then create team-level Agile boards for execution. Others tie both to a Program Epic for visibility across layers.
Other Setting Up Agile Boards Resources

https://dawncsimmons.com/knowledge-base/
- Agile backlog grooming strategies for Scrum Masters
- Agile continuous improvement framework with boards
- Agile QA and UAT workflow in ServiceNow
- Agile sprint demo best practices in ServiceNow
- Agile story lifecycle management with VTB
- Agile velocity tracking in ServiceNow
- ServiceNow Agile Board vs Visual Task Board
- ServiceNow Scrum Board setup guide
- ServiceNow SPM Agile alignment best practices
- Setting Up Agile Boards in ServiceNow