Enhancing End-User Service Experience
Welcome to ServiceNow, your go-to platform for streamlined IT service management and support. As a ServiceNow product owner, we understand that maximizing end user engagement is crucial to ensuring a smooth and efficient service delivery process.
Upgrade to ServiceNow for lightning-fast productivity, advanced features, and turbo-charged service that provides more value for your money. Say goodbye to slow email and hello to a more efficient way of working.
Best of ServiceNow Vancouver
Best of ServiceNow Vancouver: Highlights
AI-Powered Search: Advanced AI for quicker, more accurate search results and predictive suggestions, boosting productivity.
Mobile App Excellence: Seamless, intuitive mobile experience for on-the-go task management.
Drag-and-Drop Process Automation: User-friendly interface simplifies workflow design and automation.
Enhanced Natural Language Queries: Improved natural language processing for efficient user interaction.
Predictive Analytics Tools: Tools for machine learning models, enabling proactive decision-making.
Upgraded Virtual Agent: Improved interactions ensure quicker, more effective resolutions.
Centralized RPA Hub: Manages robotic process automation, enhancing operational efficiency.
Robust GRC Capabilities: Strengthens risk management and compliance adherence.
Unified Employee Center: One-stop portal for resources, boosting engagement and productivity.
Improved IT Asset Management: Advances asset tracking and management for cost reduction.
Visual Task Board Enhancements: Improves task management and team collaboration.
Seamless DevOps Integration: Better integration with DevOps tools, speeding up deployments.
Note: ServiceNow’s platform may have further enhancements beyond the Vancouver release.
Vulnerability Response Workspace Module
Vulnerability Response Workspace Module is a newer feature now included in the ServiceNow Security Operations suite. This module actively helps organizations spot, prioritize, and take actionable steps to fix vulnerabilities. By doing so, it transforms the vulnerability response journey from mere discovery and dashboards to transparent task initiation and actual remediation.
ServiceNow Virtual Agent Chatbot
ServiceNow Virtual Agent Chatbot enhances user service experience, automates answers, streamline tasks, and guide users with real-time chat.
Role of CMDB-Management Service-Owner
Role of CMDB-Management Service-Owner Discover How Service Owners Manage CI Records for Business Continuity, Security, and More. Explore Crucial Roles and Responsibilities in this Comprehensive FAQ.
Email-to-Incident is Costly Inefficiency
Email-to-Incident is a costly inefficiency. Deliver Services better by leveraging modern ITSM, Service Portal, and AI.
Demystifying Taxonomy Categorization
Demystifying Taxonomy Categorization discover best practices for Service Catalog, Service Portal, and Artificial Intelligence to enhance UX.
DevOps & Change Velocity
DevOps & Change Velocity requires fast-paced realm of software development. Having the right tools at your disposal can spell the difference between success and stagnation.
ServiceNow, a trailblazer in digital workflow solutions, introduces two game-changing platforms: ServiceNow Agile DevOps and ServiceNow Change Velocity. These platforms are meticulously designed to tackle specific facets of the development life cycle, ensuring efficiency and seamless operations. This article aims to demystify the functionalities of both platforms, while drawing insightful comparisons with the time-tested Software Delivery Life Cycle (SDLC) framework. By the end, you’ll be equipped with the knowledge to make astute decisions for your development endeavors.
Service Catalog Process FAQs
Service Catalog Process FAQs! Navigating the intricacies of Service Catalog management is crucial for a seamless user experience. This resource aims to address your most pressing questions, providing expert insights to empower you in optimizing your Service Catalog. Whether you’re delving into Order Guides, Catalog Items, or Request Fulfillment, we’ve got you covered. Let’s embark on a journey to elevate your ServiceNow proficiency and revolutionize your service delivery.
Strategic Portfolio Management FAQs
Discover the essential steps to effectively manage ideas within ServiceNow’s Strategic Portfolio Management application. Learn how to seamlessly convert those ideas into actionable stories or epics, ensuring that every concept aligns with your strategic goals. Navigate through the review process with ease, and understand how feedback and refinement pave the way for project success. Furthermore, find out how to effortlessly import a spreadsheet of stories, streamlining your portfolio management endeavors.