ChatGPT Ethics and FTC (Federal Trade Commission) investigation have dominated discussions this week. As the fastest-growing OpenAI model based in Silicon Valley, ChatGPT under fire for its disrupting role in the field of artificial intelligence. The FTC has taken an active interest in investigating ChatGPT, focusing on its transformative capacity, ethical implications, and instances of observed misinformation. This investigation falls within the realm of consumer protection, further intensifying the scrutiny on ChatGPT’s practices.

Amidst these developments, debates have arisen concerning the acceptance and regulation of ChatGPT. The risks associated with the misuse of information and the potential spread of misinformation have become pressing concerns that demand attention. The implications of these debates and investigations are far-reaching, as they shape the future of AI technology and its responsible use.

In this article, we delve into the heart of the discussions surrounding ChatGPT ethics and the FTC investigation. We examine the multifaceted perspectives on Global approaches to AI regulation, highlighting the risks and challenges faced by this disruptive technology. By exploring these crucial issues, we aim to shed light on the ethical considerations surrounding ChatGPT and provide insights into the ongoing dialogue about responsible AI use.

“A global technology revolution is now underway. The world’s leading powers are racing to develop and deploy new technologies like artificial intelligence and quantum computing that could shape everything about our lives – from where we get energy, to how we do our jobs, to how wars are fought. We want America to maintain our scientific and technological edge, because it’s critical to us thriving in the 21st century economy.”

~Anthony J. Blinken, United States Secretary of State

ChatGPT Ethics and FTC- Federal Trade Consumer Protection

How can we determine if something is “trusted” or safe?

Government feels we must be establishing a regulatory body for AI is crucial to address this concern. Additionally, the impact of bad actors generating junk data needs attention.

The FTC investigation focuses on ChatGPT’s model use, data privacy, and security. Breaches in privacy and security are particularly concerning, leading to a civil investigation.

The demand for ChatGPT data from Big Tech raises questions about its implications for adoption and use. It’s important to note that the FTC investigation doesn’t automatically result in bans. Information will continue to be utilized, regardless of its form.

Amid negative news and social media influence, the public’s acceptance or rejection of technology often lacks a pragmatic approach. Assessing managed risk is necessary, recognizing the inherent risks and benefits of all technology.

Practical Applications of AI and ChatGPT today in Global Business and Government

Make no mistake, for all of it’s conflict, ChatGPT and AI are actively being used in business today. Within the next 5 years, 75% of business worldwide plans to join. When asked why you are exploring ChatGPT while the investigation is underway consider the technology you touched to ask the questions:

• Many messages on Facebook asking why Business Engages with ChatGPT with the FTC allegations, forgetting that Facebook themselves had one of the top 12 largest FTC similar violations.
• Did you Google ChatGPT or Facebook charges of FTC allegations to validate if it was real? Did you remember that Google themselves had also one of the top 12 largest FTC violations for privacy and consumer protection issues?

Why would governments, businesses, and individuals use technology that has faced such sweeping federal trade violations? Because the reward outweighs the risk. The hope is that the design and FTC issues is taken into continuous improvement, identified and fixed. The expectation is that the companies will continue to grow, develop, and offer the service elements they expect, with continued or greater value.

• Microsoft’s Azure OpenAI allows government generative AI for tasks, content generation and semantic search.
• AI is bringing new toolsets (Advantage+) to Facebook and Meta’s apps and services, enhancing performance, measurement, and campaign setup to deliver superior results.
• Google is bringing new AI services to market to level the playing field for small business with large business.

ChatGPT Ethics and FTC- IT Innovation Governance, Risk and Compliance

On July 13, 2023, the IT Service Management Forum event, Unleashing the Power of AI for CX & Knowledge Centered Support, explored AI’s value in modern service management, including ChatGPT. Simultaneously, news and social media buzzed about the FTC launched an investigation into OpenAI for possible consumer protection law violations.

Despite the FTC investigation, the Information Technology industry continues to use technology. The value, capability, and functionality outweigh present risks. The news tends to highlight risks while overlooking significant value.

The Information Technology community actively defines systems and conditions for the ethical use of ChatGPT while acknowledging both negative aspects and responsible use.

Misuse of ChatGPT by cybercriminals doesn’t diminish its legitimate use by IT practitioners. The technology’s application in government and industries promotes best practices, necessitating appropriate use guidelines.

Artificial Intelligence Implications on Support Management Industry Jobs Creation and Evolution

The news cycle is dominant with the volume of jobs that will be removed. Missing the counter position, that Artificial Intelligence stands to create for more jobs than it eliminates. Addressing concerns about job elimination due to ChatGPT’s automation capabilities requires the Information Technology and Service Management community to transform and upskill jobs. This enables them to adapt to new capabilities and create higher-level jobs.

Association of Artificial Intelligence is beginning to host public discussions on the topic and implications of AI Service Management Jobs, Careers, and Internship Readiness. In conclusion, Information Technology, Cybersecurity, and practitioner communities must unite to solve problems effectively and ethically. Reducing technology use isn’t the solution; instead, understanding and managing risks are key. Cybercriminals exploit AI, but responsible users harness its potential. Leveraging communities of practice, business rules, and technology guidelines ensures AI’s proper use.

Association of Artificial Intelligence (AI) and Robotic Process Automation (RPA)