Demand-to-Delivery Automation Prompt solves both. With one structured ChatGPT prompt, you organize key thoughts and standardize the Automate Prompt set up for a ServiceNow demand-to-delivery process—Demand → Discovery → Definition → Design → Build → Test → Deploy → Operate—then automate testing (AutoTest), orchestrate deployments (AutoDeploy), and capture audit-ready documentation (AutoDoc).

You codify each phase from intake to operate, enforce entry/exit criteria, and automate testing (AutoTest + ATF), deployments (AutoDeploy), and evidence (AutoDocument). As a result, teams release faster and auditors verify outcomes in minutes, not meetings.

Consequently, you raise automation coverage, improve pass rate, compress MTTR, and stabilize release cadence—with artifacts CAB trusts.

Master Expert Prompt (Copy and run below to End of Prompt)

You are an AutomatePro + ServiceNow Demand-to-Delivery expert. Generate two deliverables for the demand below:

INPUT DEMAND:
[DESCRIBE DEMAND AND DESIRED OUTCOME HERE]

CONTEXT & FACTS (fill what’s known; leave blanks if unknown):

• Client/Org: [NAME] — Industry: [INDUSTRY] — Compliance: [HIPAA | SOX | FDA | GDPR | …]
• AutomatePro version: [v9.x] — ServiceNow release: [Washington | Xanadu | …]
• Instances & purpose: DEV [url], TEST [url], PROD [url], Others [url]
• Installed/required modules: AutoPlan, AutoTest, AutoDeploy, AutoDocument, ATF, PA, ADO integration, etc.
• Assignment Groups & key roles: Admin, Solution Architect, Technical Architect, QA, Engagement Manager, BA, UI/UX, Product Owner, Scrum Master, Developer, Tester, SRE
• Why this matters now (triggers, risks, deadlines): [fill]
• Target timeline & KPIs (automation coverage %, pass rate %, MTTR, release cadence): [fill]
• Constraints/assumptions/dependencies: [fill]

A) WORD-READY: Demand Brief (paste into Word)

• Executive Summary — State the problem, desired outcomes, scope in/out, and “Why Now.”
• Instance Fact Sheet (table) — SN family, AutomatePro v, instances/URLs, modules, integrations, AGs, security constraints.
• Roles & RACI — Map roles to phases (Demand→Operate) with crisp responsibilities.
• High-Level Process Flow — For each phase list Entry Criteria, Key Activities (AutomatePro + SN tasks), Primary Outputs, State Model (Draft → Reviewed → Approved → Baseline), Exit Criteria, and Closeout (AutoDocument archives).
• Phase Matrix — One row per phase (Inputs | Activities | Outputs | Exit criteria).
• Discovery Question Sets — Environments, security, change windows/blackouts, evidence, defects, audit needs, risk/rollback.
• Why Now — Tie to regulatory timing, upgrade windows, manual effort, defect leakage, and leadership KPIs.
• Risks/Assumptions/Dependencies (RAD) — Include data privacy, identity & access, firewall/API constraints; add mitigations.
• Change Acceleration / Adoption — Training, comms, readiness signals, “definition of value realized.”
• Acceptance & Sign-Off — Stakeholders, criteria, evidence sources (AutoDocument), storage location.

B) EXCEL-READY: Three Sheets (CSV blocks)

Formatting rules

• Stories: “As a <role>, I want <capability>, so I can <outcome>.”
• Acceptance criteria: “I will know that this is done when <observable conditions>.”
• Include Role, AutoPlan Phase, Source/KB/URL per row; MoSCoW priority; Jira import fields (Issue Type, Epic Name, Summary, Description, Labels, Story Points, Priority, Assignee).

1-Backlog (Epics & Stories)

Epic Name,Theme,Role,Short Description,User Story (As a …),Business Value,Acceptance Criteria (I will know that this is done when …),Dependencies,AutoPlan Phase,Source/KB/URL,Notes,Issue Type (Epic/Story),Jira Epic Name,Jira Summary,Jira Description,Jira Labels,Jira Story Points,Jira Priority,Jira Assignee
E1 Demand-to-Delivery Foundation,Standardize intake→operate,Product Owner,Stand up demand-to-delivery baseline,"As a Product Owner, I want a standardized demand-to-delivery flow, so I can deliver outcomes predictably.",Predictable delivery,"I will know that this is done when the phase flow (Demand→Operate) is configured, governance is documented, and a pilot reaches Operate with archived evidence.",[TBD],Demand,[TBD],Pilot,Epic,E1,E1 Foundation,Stand up baseline model,dd-foundation,8,High,[TBD]
E2 Test & Evidence Automation,Shift-left quality,QA,Automate regression and evidence,"As a QA Lead, I want reusable AutoTest packs, so I can increase coverage and produce audit-ready evidence.",Fewer defects,"I will know that this is done when nightly runs show ≥70% coverage, ≥95% pass rate, and AutoDocument links attach to the change.",E1,Test,[TBD],Targets,Epic,E2,E2 Test & Evidence,AutoTest + AutoDocument,qa-autotest,13,High,[TBD]
E3 Release Orchestration,Safe deploys,Change Manager,AutoDeploy with rollback,"As a Change Manager, I want AutoDeploy with smoke and rollback, so I can ship safely within change windows.",Lower MTTR,"I will know that this is done when AutoDeploy executes in the approved window, smoke passes, and the backout plan is verified in TEST.",E1;E2,Deploy,[TBD],Blackouts,Epic,E3,E3 Release Orchestration,AutoDeploy + rollback,deploy-orch,8,High,[TBD]
E1 Demand-to-Delivery Foundation,Intake,Business Analyst,Demand intake form v1,"As a BA, I want an intake form that enforces AC, so I can capture testable requirements.",Better stories,"I will know that this is done when the form enforces the AC pattern and routes to the correct AG.",E1,Demand,[TBD],AC pattern,Story,E1,BA Intake Form,Create intake with AC validation,intake,5,Medium,[TBD]
E2 Test & Evidence Automation,Test,Tester,ATF smoke suite,"As a Tester, I want an ATF smoke suite, so I can validate UI paths post-deploy.",Fast feedback,"I will know that this is done when ATF runs in TEST and posts pass/fail in the change record.",E2,Test,[TBD],Gate deploy,Story,E2,ATF Smoke,ATF smoke + change gate,atf,5,Medium,[TBD]
E2 Test & Evidence Automation,Operate,SRE,Telemetry & thresholds,"As an SRE, I want end-to-end telemetry, so I can detect regressions quickly.",Reduced MTTR,"I will know that this is done when dashboards show render time, error counts, and config failures, with alerts that include runbook links.",E2,Operate,[TBD],PA widgets,Story,E2,Telemetry,Add metrics + alerts,sre,8,High,[TBD]
E3 Release Orchestration,Deploy,Admin,Change windows & blackouts,"As an Admin, I want blackout calendars encoded, so I can prevent risky deploys.",Safer releases,"I will know that this is done when AutoDeploy blocks blackouts and suggests the next allowed window.",E3,Deploy,[TBD],Calendar source,Story,E3,Windows,Encode blackout windows,windows,5,High,[TBD]
E3 Release Orchestration,Deploy,Technical Architect,Rollback pattern,"As a Technical Architect, I want a rollback template, so I can standardize safe backouts.",Lower impact,"I will know that this is done when rollback steps succeed in TEST and link in change records.",E3,Deploy,[TBD],Backout verified,Story,E3,Rollback,Define/verify rollback,rollback,5,High,[TBD]

2-Product & Requirements

Product Name,Product Owner,Product Goal (Outcome),Version,Modules (AutoPlan/AutoTest/AutoDeploy/AutoDocument),Requirement ID,Requirement Statement,MoSCoW,Acceptance Criteria (Requirement),Trace to Story/Epic IDs,Task ID,Task Description,Dev Task ID,Dev Task Description,Definition of Done (DoD),Assignee,Status,Source/URL,Notes
Demand-to-Delivery,[TBD],Predictable, audit-ready delivery,v1,AutoPlan/AutoTest/AutoDeploy/AutoDocument,R1,Enforce AC pattern and required fields in intake,MUST,"I will know when submit blocks until AC uses 'I will know…' and all required fields pass validation.",E1:BA Intake Form,T1,Build validations,D1,Regex + required fields,"Unit tests pass; peer review; docs updated; evidence captured",[TBD],Planned,[TBD],
Demand-to-Delivery,[TBD],Predictable, audit-ready delivery,v1,AutoPlan/AutoTest/AutoDeploy/AutoDocument,R2,Publish environment catalog with access/constraints,MUST,"I will know when DEV/TEST/PROD URLs and access patterns are approved and visible.",E1:Env Catalog,T2,Create catalog,D2,Author KB,"Unit tests pass; docs updated; evidence captured",[TBD],In Progress,[TBD],
Demand-to-Delivery,[TBD],Predictable, audit-ready delivery,v1,AutoPlan/AutoTest/AutoDeploy/AutoDocument,R3,AutoTest baseline pack for critical flows,MUST,"I will know when nightly runs show ≥70% coverage and ≥95% pass rate.",E2:Baseline Pack,T3,Author pack,D3,Scripts + data,"Tests pass; results visible; evidence captured",[TBD],Planned,[TBD],
Demand-to-Delivery,[TBD],Predictable, audit-ready delivery,v1,AutoPlan/AutoTest/AutoDeploy/AutoDocument,R4,AutoDeploy respects blackout windows,MUST,"I will know when deploys auto-schedule outside blackouts and display next window.",E3:Windows,T4,Calendar mapping,D4,Encode rules,"Smoke deploy verified; evidence captured",[TBD],Planned,[TBD]

3-Sprints

Sort,Sprint Name/ID,Start Date,End Date,Capacity (Story Points),Sprint Goals,Sprint Backlog (Story IDs),Product Backlog (Remaining),Carryover (Story IDs),Demo/Review Date,Retrospective Date,Notes
1,Sprint 1 - Foundation,[TBD],[TBD],40,"Stand up intake, env catalog, RACI, DoD","E1:BA Intake Form; E1:Env Catalog; E1:RACI; E1:Branching Standards","E2:Baseline Pack; E2:ATF Smoke; E3:Windows; E3:Rollback","", [TBD],[TBD],"Pilot demand targeted"
2,Sprint 2 - Test & Evidence,[TBD],[TBD],40,"Baseline AutoTest + ATF smoke + KPI targets","E2:Baseline Pack; E2:ATF Smoke; R12 KPI Targets","E3:Windows; E3:Rollback; E3:Evidence Pack","Any from S1", [TBD],[TBD],"Nightly runs begin"
3,Sprint 3 - Release Orchestration,[TBD],[TBD],40,"AutoDeploy windows + rollback + evidence bundle + telemetry","E3:Windows; E3:Rollback; E3:Evidence Pack; E2:Telemetry","—","As needed", [TBD],[TBD],"First production deploy with smoke"

Deliver Word Document and Spreadsheets as Download. Leave a Next Steps Checklist of Open questions to be answered from Demand Document and Spreadsheets.

End of Prompt

Why We Love a Demand-to-Delivery Automation Prompt? KPIs, Risk, and CAB Time

Independent TEI findings (commissioned by ServiceNow) reported 20% IT productivity gains, 25% fewer P1 incidents, and 195% ROI over 3 years after modernizing ITSM—evidence that disciplined change, automation, and visibility pay off. Using the well organized ChatGPT Prompt tp prioritize automation coverage, pass rate, MTTR, and release cadence.

Use Cases: Proof in the Field

• Enterprise regression at scale (AutoTest). Lloyds Banking Group cut testing time 99%—from 30 hours to 22 minutes—and now runs nightly regressions with consistent evidence. That combination shortens upgrades and improves confidence.
• Audit-ready changes (AutoDeploy). Automated scheduling, guardrails, and artifact bundling streamline approvals and create compliance-ready documents—so CAB decisions accelerate with less friction.

AutomatePro Product Phase Blueprint—From Demand to Operate

(Automations that Accelerate Quality Work)

Goal: Standardize the ServiceNow demand-to-delivery process and scale quality with AutomatePro ServiceNow automation—AutoTest, ATF, AutoDeploy, and AutoDocument. Consequently, you raise coverage, improve pass rate, cut MTTR, and stabilize release cadence with audit-ready proof.

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1) Demand → Discovery → Definition (get clarity fast)

• First, capture outcomes. Clarify business value, KPIs, and compliance scope (HIPAA/SOX/FDA/GDPR).
• Next, map environments. Record DEV/TEST/PROD, SSO, firewall, and API dependencies.
• Then, baseline requirements. Write stories with AC using: “I will know this is done when …”
• Also, align governance. Apply RACI ServiceNow roles; confirm owners, approvers, and CAB inputs.
• Result: Clear scope, traceable stories, and ready-to-build work. (SEO: servicenow demand to delivery process, raci demand to delivery servicenow)

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2) Design → Build → Test (increase coverage early)

• Start with configuration. Prefer config over code; enforce a strict Definition of Done.
• Meanwhile, develop with guardrails. Add unit tests and peer reviews to prevent rework.
• Run regressions nightly. Execute AutoTest suites for breadth and stable evidence;
  gate deployments with ATF/automated smoke tests to catch UI regressions sooner.
• Therefore, improve quality. Coverage rises, flakiness falls, and upgrade risk drops.
  (SEO: autotest vs atf, servicenow test automation, regression coverage)

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3) Deploy (AutoDeploy) → Operate/Close (eliminate drama)

• Schedule safely. Respect change windows and blackout periods with AutoDeploy.
• Execute and verify. Run smoke tests, validate success, and verify rollback readiness.
• Automatically document. AutoDocument archives results and approvals for audit/CAB.
• Finally, measure and improve. Track MTTR and release cadence; iterate each sprint.
  (SEO: autodeploy change windows, autodocument evidence audit, servicenow change management)

Roles, RACI, and Governance (Scale Without Chaos)

Assign Accountable roles (Product Owner, Solution Architect, Change Manager). Keep Responsible work with BA/Dev/QA/Admin/SRE/SM. Consult Security/Compliance and inform leadership/CAB. CIO coverage stresses that culture, communication, and automation together reduce change-failure risk while sustaining DevOps velocity. CIO

Advanced Tooling Choices—AutoTest vs ATF, ADO Integration, and Change Control

Use AutomatePro AutoTest for regression breadth and durable evidence; ATF can be used to handle critical UI smoke as a deploy gate. Together, they de-risk upgrades and post-deploy checks.

Integrate ServiceNow Change with ADO; modernize change. Sync stories/PRs, surface test results, and feed change records with proof. Simultaneously, maintain governance with AutoDeploy, blackout logic, and rollback. CIO benchmarks show how elite/high performers blend automation with disciplined change to lower failure rates and recover faster.

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FAQs (Featured-Snippet Ready)

What is the Demand-to-Delivery Automation Prompt?
A copy-ready template that standardizes phases, clarifies AC, automates AutoTest/ATF and AutoDeploy, and records AutoDocument evidence in ServiceNow.

AutoTest or ATF for upgrades?
If the best is an option, use Both. Use AutoTest for breadth & regression, repeatability, and documentation; ATF for a fast UI smoke deploy gate during change windows.

• ATF → rapid UI sanity (login, key forms, catalog, workspace) in minutes for go/no-go.
• AutoTest → broad, repeatable regression (workflows, rules, APIs, cross-module) with AutoDocument evidence you can turn into KBs, “Getting Started,” and training.
• Run it Pre-window AutoTest → Deploy → ATF gate → Targeted AutoTest +AutoDoc evidence, knowledge, getting started.

Which KPIs should we set first?
Start with ≥60–70% regression coverage, ≥90–95% pass rate, MTTR < 4h, and a predictable release cadence; then raise targets as flakiness drops. TEI highlights the measurable upside of disciplined modernization. ServiceNow

How do we pass CAB faster?
Improve CAB Review: bundle AutoDocument results—tests, approvals, and smoke verifications—into the change so CAB can verify in minutes, not meetings.

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Other Resources for Demand-to-Delivery Automation Prompt

• Advanced ServiceNow Test Automation — recover 30–50% of time lost to manual habits; raise coverage with AI-assisted automation.
• AutoDeploy Datasheet — deployment automation, scheduling, and evidence bundling for audit-ready changes.
• CIO on DevOps performance — benchmarks for deployment frequency, failure rates, and recovery time.
• Lloyds Banking Group Case Study — 99% reduction in testing time; nightly regressions; one-click evidence.
• ServiceNow Test Automation Policy (Knowledge Base) — policy-first approach, patterns.