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RIDAC: Strategic Portfolio Management

RIDAC: Strategic Portfolio Management
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RIDAC: Strategic Portfolio Management

RIDAC: Strategic Portfolio Management: an acronym representing Risks, Issues, Dependencies, Actions, and Changes, is a pivotal tool in project management. ServiceNow Strategic Portfolio Management offers RIDAC serves as a comprehensive log for cataloging and addressing questions, uncertainties, and challenges.

Use Case and Business Value of RIDAC or RAID Log

Beginning with the end of a successful project in mind. The management log of decisions maintains an important portfolio, program or project record of key decisions and who made them. Whether using RAID or RIDAC both foster a foundation for enhanced teamwork and transparent agreements.

What is a RAID Log and Why Should I Use One? Portfolios, Programs, and Project have a common expectation that change is a constant. For this purpose, beginning a RAID or RIDAC at inception is a best practice.

Dawn’s Best Practices on RIDAC

Utilizing a robust RIDAC (Risks, Issues, Dependencies, Actions, and Changes) or RAID (Risks, Assumptions, Issues, Dependencies) template is paramount for effective project management. While both serve similar purposes, my personal preference leans towards RIDAC due to its ability to chart a broader spectrum of variables that could potentially derail a project.

The Advantages of RIDAC Management:

  1. Comprehensive Tracking:
    • RIDAC charts a more extensive range of variables, providing a comprehensive view of potential project disruptions.
  2. Control and Ownership:
    • Whether managed within a platform like ServiceNow or a spreadsheet, RIDAC grants control over crucial project elements. It ensures clear records of actions taken, decisions made, and responsibilities assigned.
  3. Enhanced Visibility and Accountability:
    • RIDAC clearly outlines what happened, when, and who was involved. This transparency fosters accountability within the project team.

Choosing Between ServiceNow and Manual Templates:

Choose one and start at inception. Not logging and managing risk, represents an absence of risk management and strategic reference.

  1. Utilizing ServiceNow:
    • Best Practice: Manage RIDAC within ServiceNow, as it allows for seamless linking with other project elements. This integration streamlines the project management process.
  2. Manual Templates:
    • Good Practice: In cases where ServiceNow integration isn’t available or an instance is in the process of being set up, using a manual template is a viable alternative. It ensures that Risks, Issues, Dependencies, Actions, and Changes are still logged and managed effectively.

The Importance of Logging and Management:

  1. Anticipating Future Priorities:
    • A seemingly minor issue today might escalate in significance down the line. Consistent logging and management ensure a sound reference for future decisions.
  2. Mitigating Potential Risks:
    • Thorough logging and management enable proactive identification and mitigation of potential risks. This foresight is crucial for project success.

ServiceNow RIDAC in ServiceNow

Basic RAID Log Template

The Manual Template might look like this:

Effectively Mitigating Risks and Assumptions

Effectively managing risks and assumptions throughout a project’s lifecycle demands the use of a robust RIDAC (or RAID) template. This template not only facilitates the systematic review of potential risks but also dynamically identifies discrepancies and rectifies incorrect assumptions. By adopting this approach, projects are aligned for successful outcomes. ServiceNow Strategic Portfolio Management, with its RIDAC functionality, empowers organizations to seamlessly manage risks, assumptions, and dependencies within their project portfolios.

Mastering the RAID Log for Proficient Project Management

The RAID Log, a comprehensive tool for systematically monitoring potential disruptions, encompasses uncertainties, assumptions, challenges, and external influences that may impact a project’s completion. It empowers project managers and teams to proactively tackle hurdles, strengthen collaboration, and ensure smooth project progression.

Step-by-Step Guide to Harnessing a RAID Log Proficiently

1. Constructing the Framework for RIDAC: Strategic Portfolio Management

  • Utilize a systematic structure or spreadsheet tailored for your RAID Log.
  • Define columns for Risks, Assumptions, Issues, Dependencies, and additional domains as needed for a comprehensive perspective.

Tip: SmartSheet offers valuable templates for RAID Logging.

2. Unveiling Potential Risks

  • Initiate a purposeful brainstorming session to uncover latent risks.
  • Articulate identified risks with succinct yet illuminating descriptions.

3. Judiciously Assessing Risks

  • Scrutinize the plausible impact and likelihood of each identified risk.
  • Quantify and score risks based on anticipated impact and probability.

4. Laying Assumptions Bare

  • Spotlight bedrock assumptions nurtured during project planning.
  • Chronicle assumptions with concise elucidations.

5. Identifying and Addressing Issues

  • Maintain vigilance to uncover nascent or ongoing issues.
  • Comprehensive issue documentation with succinct expositions.

6. Weaving the Web of Dependencies

  • Cast light upon external factors or dependencies woven into the project’s fabric.
  • Jot down dependencies for a succinct portrayal.

7. Rigorous Evaluation and Strategic Prioritization

  • Embrace periodic rendezvous with the RAID Log for an evergreen pulse of each element’s status.
  • Bestow priority upon risks, issues, and dependencies guided by their gravity and pressing nature.

8. Orchestrating Mitigation and Resolution

  • Bestow ownership for each risk, issue, and dependency, fostering a culture of accountability.
  • Articulate meticulous mitigation strategies for risks, issues, and dependencies.

9. Sustained Review and Open Dialogue

  • Etch into your calendar planned gatherings to explore the depths of the RAID Log with your devoted project teams and stakeholders.
  • Engage in animated discourse for vibrant exchanges on the status of each entry.

Unlocking the Radiance of the RAID Log

A RAID Log provides a host of advantages in project management:

  • Timely Issue Identification: Foresight into potential risks and issues facilitates timely intervention and solutions.
  • Dependency Enlightenment: A panoramic view of project dependencies enables meticulous resource allocation and logistical planning.
  • Amplified Collaboration: The tool emerges as a catalyst for harmonious discourse among team members, nurturing the art of efficient collaboration.
  • Precision Resource Allocation: The art of resource allocation gains finesse as priorities are discerned and understood.
  • Vigilant Mitigation Monitoring: A vigilant watch over mitigation strategies ensures a proactive stance towards risk management.
  • A Fountain of Past Wisdom: The RAID Log assumes the mantle of a precious document, echoing the lessons of the past and guiding future projects.

Meticulous Timing for RAID Log Application

  • Project Genesis: The RAID Log’s embryonic phase unfurls during project inception, capturing the embryonic risks, assumptions, issues, and dependencies.
  • Constant Vigilance: The log’s heartbeat pulses with life throughout the project’s evolution, receptive to the emergence of novel risks, issues, and dependencies.
  • Recurring Reflections: Pledge allegiance to recurring instances of RAID Log retrospection, where progress is weighed, and necessary recalibrations find their voice.

In synthesis, the RAID Log assumes the mantle of an indomitable ally, centralizing the project’s core tenets and fortifying the edifice of effective project management. By systematically navigating the labyrinth of risks, assumptions, issues, and dependencies, teams adeptly maneuver through the tempest, paving the way for unobstructed collaboration, foresight-driven solutions, and the triumphant realization of project goals.


Effectively implementing RIDAC or RAID Management is a foundational practice in project management. Choosing between RIDAC and RAID largely depends on your project’s complexity and the variables you wish to track. Regardless of the approach, the key is consistent logging and management, which provides a solid reference point for future project decisions. When managed within ServiceNow, RIDAC takes project management to the next level by seamlessly integrating with other project elements, enhancing visibility, and streamlining the process.


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