Dawn C Simmons is available for your Digital Transformation needs.

Dawn C Simmons - Digital Business Process

Employee Journey Management ServiceNow

Employee Journey Management ServiceNow

Employee Journey Management ServiceNow: Streamlining Success for Every Employee for that Most Important First Day!

On that pivotal first day, a seamless transition is key to setting the stage for a new hire’s journey with us. With our meticulously crafted New Hire Onboarding ServiceNow process, the transformation from candidate to contributor is as smooth as it gets. As the manager initiates the onboarding journey, they’ll find themselves guided through a user-friendly Order Guide that ensures nothing crucial is overlooked. From hardware requisitions to access permissions, each step is accounted for, leaving no room for uncertainty or delay. This active, hands-on approach not only empowers managers but also instills confidence in the new employee, assuring them that their needs are our top priority. With ServiceNow at the helm, the first day becomes a launchpad for productivity and success.

Public Sector Digital Services

Public Sector Digital Services

Public Sector Digital Services is a comprehensive platform meticulously tailored for public sector organizations. It empowers them with a diverse set of capabilities aimed at boosting efficiency, streamlining processes, and elevating citizen experiences.

Proper Ticket Handling Imperative

Proper Ticket Handling Imperative

Proper Ticket Handling Imperative: In the fast-paced realm of IT, a well-structured ticketing system is not just a convenience; it’s the cornerstone of efficient operations, compliance adherence, and proficient incident management. Its significance cannot be overstated, as both regulatory standards and best practices in ITIL Work underscore its critical role.

Business Process Optimization Reviews

Business Process Optimization Reviews

Business Process Optimization Reviews: Beginning with the vision and end in mind. We conduct a Business Process Optimization Review to understand, align the purpose and benefits of evolving process. Defining a roadmap from current to future state, helps articulate and envision the potential impact on efficiency, cost-effectiveness, and overall business performance.

AI: ServiceNow Virtual-Agent Chatbot

AI: ServiceNow Virtual-Agent Chatbot

AI: ServiceNow Virtual-Agent Chatbot commands the forefront of AI-driven chatbot technology, reshaping the landscape of IT service management. Its round-the-clock support slashes wait times, empowering users with immediate assistance. This dynamic tool expedites processes, empowers teams, and reduces support costs, whole boosting engagement.

Advanced Program Management

Advanced Program Management

Advanced Program Management, a strategic approach to overseeing interconnected projects, aligning with organizational goals, and maximizing benefits.

Overview: Employee Center Pro

Overview: Employee Center Pro

Overview Employee Center Pro is a comprehensive and user centric ServiceNow digital platform designed to enhance the employee experience and streamline various HR processes within organizations. This empowers self-help and finding HR information to improve efficiency and overall employee experience. Employee Service Center is available as part of ServiceNow HR Service Delivery or as a standalone solution.