HR Glossary: Here is the glossary of HR, Talent, and Recruiting Center of Excellence Terminology, Acronyms, and Roles, sorted alphabetically in active voice with transition words:
Workday’s HCM Training on HR Terminology
A-D HR Glossary
- Acquisition Strategy: The comprehensive plan outlining the approach to acquiring top talent for an organization.
- ADA – Americans with Disabilities Act: A federal law that prohibits discrimination against people with disabilities.
- ATS – Applicant Tracking System: A software that helps in managing the recruitment process, from posting job openings to hiring.
- Automated Case Management: The use of technology to streamline and automate the handling of HR cases and requests.
- Benefits Administration: The process of managing and overseeing employee benefits programs.
- BLS – Bureau of Labor Statistics: A U.S. government agency that provides labor market data, including employment and wage statistics.
- Branding: The practice of establishing and maintaining a positive image and reputation for an organization.
- Business Rule: A defined logic used in ServiceNow to automate processes and enforce policies.
- Candidate Experience: The overall perception a job applicant forms during the recruitment process.
- CMDB (Configuration Management Database): A centralized database that contains information about the configuration items in an organization’s IT infrastructure, a reference of what is running where and who owns it.
- COBRA – Consolidated Omnibus Budget Reconciliation Act: A federal law that allows employees to continue their health insurance coverage after leaving their job.
- CoE (Center of Excellence): A specialized unit within HR that focuses on specific areas of HR expertise.
- DOL – Department of Labor: A U.S. government agency responsible for enforcing labor laws and regulations.
- Diversity and Inclusion: Efforts to ensure a diverse workforce and foster an inclusive workplace environment.
- Development Plan: A structured strategy to enhance the skills and abilities of employees.
- Dynamic Forms: Forms in ServiceNow that adapt based on user input, providing a tailored experience.
E-H HR Glossary
- EEO – Equal Employment Opportunity: Policies and practices that ensure fair treatment and equal opportunities for all employees.
- Employee Engagement: The level of commitment and emotional connection an employee has with their work and organization.
- Employer Branding: The image and reputation of an organization as an employer.
- Employee Self-Service (ESS Employee Service Center: A portal or platform that allows employees to access HR services and information independently.
- Employee Service Center:
- Feedback Loop: A continuous process of providing and receiving feedback to improve performance.
- FMLA – Family and Medical Leave Act: A federal law that provides eligible employees with unpaid, job-protected leave for specific family or medical reasons.
- Form Designer: A tool in ServiceNow that enables the creation and customization of forms for data collection.
- Full-Time Equivalent (FTE): The equivalent of one full-time employee working for a specified period.
- Gartner Human Resources Glossary
- HR Glossary of Acronyms, HR and HRSD Terminology
- Global Recruiting Professionals
- Global Search: A feature in ServiceNow that allows users to search across the entire platform for information.
- Goal Setting: The process of establishing specific objectives and targets for employees or teams.
- Grievance Handling: The formal procedure for addressing and resolving employee complaints.
- HRIS (Human Resource Information System): Software that facilitates the management of HR data and processes.
- HR Service Delivery: The process of providing HR services and support to employees using technology and automation.
- Hiring Manager: The individual responsible for making final hiring decisions and managing the new hire.
HRSD: What are ServiceNow HRSD Centers of Excellence
I- L HR Glossary
- I-9 – Employment Eligibility Verification Form: A U.S. government form that verifies an employee’s eligibility to work in the United States.
- Incident Management: The process of logging, categorizing, prioritizing, and resolving HR-related incidents.
- Interviewing Techniques: Methods and approaches used to assess job applicants during the selection process.
- Induction Program: A structured orientation process for new employees.
- Job Description: A detailed document outlining the responsibilities, qualifications, and expectations for a specific role.
- Jobs n Career Success- eNews
- Job Rotation: The practice of moving employees through various positions within the organization.
- Job Requisition: A formal request to hire a new employee, including details about the role and requirements.
- Key Performance Indicator (KPI): Measurable metrics used to evaluate the success of a process or activity.
- Knowledge Base: A centralized repository of articles, documents, and information that can be accessed by employees and HR.
- Knowledge Categorization “Find-ability
- Knowledge Management
- Knowledge Transfer: The process of sharing expertise and information among employees.
- Leadership Development: Programs and initiatives aimed at enhancing leadership skills within an organization.
- Lifecycle Event: Significant events in an employee’s journey, such as onboarding, promotion, or offboarding.
- LMS (Learning Management System): Software used for creating, managing, and delivering training programs.
M-P HR Glossary
- Mentorship: A professional relationship in which an experienced individual guides and supports a less experienced person.
- Metrics: Quantifiable measures used to track and evaluate HR and business performance.
- Mobile App: A mobile application that allows users to access ServiceNow HR services on the go.
- Mobile Onboarding: Use of ServiceNow Mobile Onboarding for new hire processes.
- NDA – Non-Disclosure Agreement: A legal contract that outlines confidential information that parties agree not to disclose.
- Needs Assessment: The process of identifying gaps in knowledge, skills, or resources within an organization.
- NLRB – National Labor Relations Board: An independent U.S. government agency that protects employees’ rights to organize and form union.
- Non-Disclosure Agreement (NDA): A legal document that prohibits the sharing of confidential information.
- Notifications: Messages or alerts sent by the ServiceNow platform to inform users about important events or updates.
- OFCCP – Office of Federal Contract Compliance Programs: A U.S. government agency that enforces equal employment opportunity regulations for federal contractors.
- Onboarding: The process of integrating and orienting new employees into the organization.
- Onboarding Workflow: A structured process within ServiceNow for welcoming and integrating new employees.
- Organizational Culture: The shared values, beliefs, and behaviors that define the work environment.
- Performance Analytics: The use of data and metrics to monitor and improve HR performance and processes.
- Performance Management: The process of setting goals, providing feedback, and evaluating employee performance.
- PHR – Professional in Human Resources: A certification for HR professionals demonstrating expertise in HR practices and principles.
- Policy: A set of guidelines and rules established by an organization to govern behavior and decision-making.
Q-S HR Glossary
- Quality of Hire: The measure of how well a new hire meets the organization’s expectations and requirements.
- QPI – Quarterly Performance Indicator: Metrics used to evaluate the performance of a company or department on a quarterly basis.
- Query Builder: A tool in ServiceNow that allows users to create complex queries for data retrieval.
- Recruitment Marketing: The use of marketing techniques to attract and engage potential job candidates.
- Reporting: The process of generating and analyzing reports to gain insights into HR operations and performance.
- Retention Rate: The percentage of employees who remain with the organization over a specified period.
- ROI – Return on Investment: A measure of the profitability or effectiveness of an investment.
- Service Catalog: A catalog of HR services and products that employees can request through ServiceNow.
- SHRM – Society for Human Resource Management: A professional association for HR professionals offering resources, networking, and certifications.
- Succession Planning: The process of identifying and developing future leaders within the organization.
- SWOT Analysis: An assessment of an organization’s Strengths, Weaknesses, Opportunities, and Threats.
T-Z HR Glossary
- T&D – Training and Development: Programs designed to improve the knowledge, skills, and abilities of employees.
- Talent Acquisition: The process of identifying, attracting, and hiring qualified candidates for specific roles.
- Task Assignment: The process of assigning specific HR tasks to individuals or groups within the organization.
- Training Needs Analysis: The evaluation of training requirements based on employee skills and knowledge gaps.
- Unconscious Bias: Implicit or unconscious preferences or prejudices that influence decision-making.
- USERRA – Uniformed Services Employment and Reemployment Rights Act: A federal law that protects the job rights of individuals who leave their employment to perform military service.
- User Roles and Permissions: The defined roles and access levels that determine what users can do within the ServiceNow platform.
- Virtual Agent: A chatbot or AI-powered agent that provides automated assistance to users.
- Virtual Onboarding: The process of welcoming and integrating remote employees into the organization.
- Vision Statement: A concise statement outlining an organization’s long-term goals and aspirations.
- VTO – Volunteer
- W-4 – Employee’s Withholding Certificate: A U.S. government form used to determine federal income tax withholding.
- Workflow Automation: The use of predefined workflows to automate HR processes and tasks.
- Workforce Planning: The strategic process of aligning organizational goals with human capital requirements.
- Work-Life Balance: The equilibrium between work-related and personal activities in an individual’s life.
This glossary provides a comprehensive reference for HR, Talent, and Recruiting Center of Excellence terminology, acronyms, and roles. Use it to enhance your understanding and effectiveness in these crucial areas of HR management.