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HR Glossary

HR Glossary.
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HR Glossary

HR Glossary: Here is the glossary of HR, Talent, and Recruiting Center of Excellence Terminology, Acronyms, and Roles, sorted alphabetically in active voice with transition words:

Workday’s HCM Training on HR Terminology

A-D HR Glossary

  • Acquisition Strategy: The comprehensive plan outlining the approach to acquiring top talent for an organization.
  • ADA – Americans with Disabilities Act: A federal law that prohibits discrimination against people with disabilities.
  • ATS – Applicant Tracking System: A software that helps in managing the recruitment process, from posting job openings to hiring.
  • Automated Case Management: The use of technology to streamline and automate the handling of HR cases and requests.


  • Benefits Administration: The process of managing and overseeing employee benefits programs.
  • BLS – Bureau of Labor Statistics: A U.S. government agency that provides labor market data, including employment and wage statistics.
  • Branding: The practice of establishing and maintaining a positive image and reputation for an organization.
  • Business Rule: A defined logic used in ServiceNow to automate processes and enforce policies.


  • Candidate Experience: The overall perception a job applicant forms during the recruitment process.
  • CMDB (Configuration Management Database): A centralized database that contains information about the configuration items in an organization’s IT infrastructure, a reference of what is running where and who owns it.
  • COBRA – Consolidated Omnibus Budget Reconciliation Act: A federal law that allows employees to continue their health insurance coverage after leaving their job.
  • CoE (Center of Excellence): A specialized unit within HR that focuses on specific areas of HR expertise.


  • DOL – Department of Labor: A U.S. government agency responsible for enforcing labor laws and regulations.
  • Diversity and Inclusion: Efforts to ensure a diverse workforce and foster an inclusive workplace environment.
  • Development Plan: A structured strategy to enhance the skills and abilities of employees.
  • Dynamic Forms: Forms in ServiceNow that adapt based on user input, providing a tailored experience.

E-H HR Glossary


  • EEO – Equal Employment Opportunity: Policies and practices that ensure fair treatment and equal opportunities for all employees.
  • Employee Engagement: The level of commitment and emotional connection an employee has with their work and organization.
  • Employer Branding: The image and reputation of an organization as an employer.
  • Employee Self-Service (ESS Employee Service Center: A portal or platform that allows employees to access HR services and information independently.
  • Employee Service Center:


  • Feedback Loop: A continuous process of providing and receiving feedback to improve performance.
  • FMLA – Family and Medical Leave Act: A federal law that provides eligible employees with unpaid, job-protected leave for specific family or medical reasons.
  • Form Designer: A tool in ServiceNow that enables the creation and customization of forms for data collection.
  • Full-Time Equivalent (FTE): The equivalent of one full-time employee working for a specified period.



  • HRIS (Human Resource Information System): Software that facilitates the management of HR data and processes.
  • HR Service Delivery: The process of providing HR services and support to employees using technology and automation.
  • Hiring Manager: The individual responsible for making final hiring decisions and managing the new hire.

HRSD: What are ServiceNow HRSD Centers of Excellence

I- L HR Glossary


  • I-9 – Employment Eligibility Verification Form: A U.S. government form that verifies an employee’s eligibility to work in the United States.
  • Incident Management: The process of logging, categorizing, prioritizing, and resolving HR-related incidents.
  • Interviewing Techniques: Methods and approaches used to assess job applicants during the selection process.
  • Induction Program: A structured orientation process for new employees.


  • Job Description: A detailed document outlining the responsibilities, qualifications, and expectations for a specific role.
  • Jobs n Career Success- eNews
  • Job Rotation: The practice of moving employees through various positions within the organization.
  • Job Requisition: A formal request to hire a new employee, including details about the role and requirements.


  • Key Performance Indicator (KPI): Measurable metrics used to evaluate the success of a process or activity.
  • Knowledge Base: A centralized repository of articles, documents, and information that can be accessed by employees and HR.
  • Knowledge Categorization “Find-ability
  • Knowledge Management
  • Knowledge Transfer: The process of sharing expertise and information among employees.


  • Leadership Development: Programs and initiatives aimed at enhancing leadership skills within an organization.
  • Lifecycle Event: Significant events in an employee’s journey, such as onboarding, promotion, or offboarding.
  • LMS (Learning Management System): Software used for creating, managing, and delivering training programs.

M-P HR Glossary


  • Mentorship: A professional relationship in which an experienced individual guides and supports a less experienced person.
  • Metrics: Quantifiable measures used to track and evaluate HR and business performance.
  • Mobile App: A mobile application that allows users to access ServiceNow HR services on the go.
  • Mobile Onboarding: Use of ServiceNow Mobile Onboarding for new hire processes.


  • NDA – Non-Disclosure Agreement: A legal contract that outlines confidential information that parties agree not to disclose.
  • Needs Assessment: The process of identifying gaps in knowledge, skills, or resources within an organization.
  • NLRB – National Labor Relations Board: An independent U.S. government agency that protects employees’ rights to organize and form union.
  • Non-Disclosure Agreement (NDA): A legal document that prohibits the sharing of confidential information.
  • Notifications: Messages or alerts sent by the ServiceNow platform to inform users about important events or updates.


  • OFCCP – Office of Federal Contract Compliance Programs: A U.S. government agency that enforces equal employment opportunity regulations for federal contractors.
  • Onboarding: The process of integrating and orienting new employees into the organization.
  • Onboarding Workflow: A structured process within ServiceNow for welcoming and integrating new employees.
  • Organizational Culture: The shared values, beliefs, and behaviors that define the work environment.


  • Performance Analytics: The use of data and metrics to monitor and improve HR performance and processes.
  • Performance Management: The process of setting goals, providing feedback, and evaluating employee performance.
  • PHR – Professional in Human Resources: A certification for HR professionals demonstrating expertise in HR practices and principles.
  • Policy: A set of guidelines and rules established by an organization to govern behavior and decision-making.

Q-S HR Glossary


  • Quality of Hire: The measure of how well a new hire meets the organization’s expectations and requirements.
  • QPI – Quarterly Performance Indicator: Metrics used to evaluate the performance of a company or department on a quarterly basis.
  • Query Builder: A tool in ServiceNow that allows users to create complex queries for data retrieval.


  • Recruitment Marketing: The use of marketing techniques to attract and engage potential job candidates.
  • Reporting: The process of generating and analyzing reports to gain insights into HR operations and performance.
  • Retention Rate: The percentage of employees who remain with the organization over a specified period.
  • ROI – Return on Investment: A measure of the profitability or effectiveness of an investment.


  • Service Catalog: A catalog of HR services and products that employees can request through ServiceNow.
  • SHRM – Society for Human Resource Management: A professional association for HR professionals offering resources, networking, and certifications.
  • Succession Planning: The process of identifying and developing future leaders within the organization.
  • SWOT Analysis: An assessment of an organization’s Strengths, Weaknesses, Opportunities, and Threats.

T-Z HR Glossary


  • T&D – Training and Development: Programs designed to improve the knowledge, skills, and abilities of employees.
  • Talent Acquisition: The process of identifying, attracting, and hiring qualified candidates for specific roles.
  • Task Assignment: The process of assigning specific HR tasks to individuals or groups within the organization.
  • Training Needs Analysis: The evaluation of training requirements based on employee skills and knowledge gaps.


  • Unconscious Bias: Implicit or unconscious preferences or prejudices that influence decision-making.
  • USERRA – Uniformed Services Employment and Reemployment Rights Act: A federal law that protects the job rights of individuals who leave their employment to perform military service.
  • User Roles and Permissions: The defined roles and access levels that determine what users can do within the ServiceNow platform.


  • Virtual Agent: A chatbot or AI-powered agent that provides automated assistance to users.
  • Virtual Onboarding: The process of welcoming and integrating remote employees into the organization.
  • Vision Statement: A concise statement outlining an organization’s long-term goals and aspirations.
  • VTO – Volunteer


  • W-4 – Employee’s Withholding Certificate: A U.S. government form used to determine federal income tax withholding.
  • Workflow Automation: The use of predefined workflows to automate HR processes and tasks.
  • Workforce Planning: The strategic process of aligning organizational goals with human capital requirements.
  • Work-Life Balance: The equilibrium between work-related and personal activities in an individual’s life.


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This glossary provides a comprehensive reference for HR, Talent, and Recruiting Center of Excellence terminology, acronyms, and roles. Use it to enhance your understanding and effectiveness in these crucial areas of HR management.

Global Recruiting Professionals
Global Recruiting Professionals

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