Strategic Portfolio Management FAQs

PostedSeptember 24, 2023

UpdatedOctober 8, 2023

Strategic Portfolio Management FAQs article serves as an indispensable guide for navigating ServiceNow’s Strategic Portfolio Management application. Learn how to import a spreadsheet of stories seamlessly. Gain the knowledge needed to optimize your portfolio management experience and drive successful outcomes for your projects.

1. How do I manage ideas in Strategic Portfolio Management?

To manage ideas, follow these steps:

Log in to ServiceNow.
Navigate to the Strategic Portfolio Management application.
Click on the “Ideas” tab.
Here, you can create, view, edit, and prioritize ideas.

2. How does an idea become a story or epic?

The process to convert an idea into a story or epic is as follows:

Open the desired idea.
Click on the 3 dots and select the “Open In Platform” button.
Select either “Create Task” then select “Create (Demand, Story, Epic, Improvement Initiative, from the create task selection” depending on the level of granularity needed.
Fill in the necessary details for the story.

3. What is the process for the review of ideas?

The review process for ideas includes the following steps:

A submitted idea goes through an initial evaluation by the product owner or assigned reviewer.
If approved, it proceeds to a more detailed assessment, potentially involving stakeholders and subject matter experts.
Feedback and potential modifications are made.
If the story requires sizing and project management, it might be first converted into a Demand for a Project.
Once refined, it may be converted into a story or epic.

4. How do stories get moved into epics?

To move stories into epics, perform the following steps:

Navigate to the Strategic Portfolio Management application.
Click on the “Stories” tab.
Open the desired story.
Click on the “Move to Epic” button.
Select the target epic for the story.

Additional Getting Started Strategic Portfolio Management FAQs:

5. How do I create a new project or initiative in Strategic Portfolio Management?

To create a new project or initiative, follow these steps:

Log in to ServiceNow.
Navigate to the Strategic Portfolio Management application.
Click on the “Projects” tab.
Click the “New” button to start creating a new project or initiative.

6. How can I prioritize projects or initiatives within my portfolio?

Prioritizing projects involves considering various factors like strategic alignment, resource availability, and business impact. In Strategic Portfolio Management, you can assign priority scores or use predefined criteria to rank projects.

7. What is the process for assigning resources to projects?

Assigning resources to projects typically involves the following steps:

Open the project in Strategic Portfolio Management.
Navigate to the “Resources” section.
Click “Add” to assign team members or resources to the project.

Robert, the Duke, Fedoruk on how a PM can use Strategic Portfolio Management.

8. How can I track the progress of projects and initiatives?

To track project progress, follow these steps:

Open the project in Strategic Portfolio Management.
Navigate to the “Progress” or “Status” section.
Update relevant information such as completion percentages, milestones, or key performance indicators.

9. What reports and dashboards are available for monitoring portfolio performance?

Strategic Portfolio Management provides a range of pre-built reports and customizable dashboards to monitor portfolio performance. You can access them through the reporting module in the application.

10. How can I collaborate with team members and stakeholders within the application?

You can collaborate with team members and stakeholders in several ways, including:

Using comments or discussion threads on project pages.
Utilizing messaging or notification features within the ServiceNow platform.
Setting up meetings or workshops within your organization’s collaboration tools.

11. Can I import existing projects or data into Strategic Portfolio Management?

Yes, you can import existing projects or data into Strategic Portfolio Management using data import tools available within the platform. Refer to the documentation for specific instructions.

12. How can I import Spreadsheet of Stories into Strategic Portfolio Management:

To import a spreadsheet of stories into Strategic Portfolio Management, follow these steps:

Prepare the Spreadsheet:
- Ensure that your spreadsheet is in a compatible format, such as CSV (Comma Separated Values) or Excel format (XLSX).
- Make sure the spreadsheet contains the necessary columns like Title, Description, Priority, Status, etc., as per your organization’s requirements.
Log in to ServiceNow:
- Open your web browser and log in to your ServiceNow instance.
Navigate to Strategic Portfolio Management:
- Go to the Strategic Portfolio Management application within ServiceNow.
Access the Stories Module:
- Click on the “Stories” tab to access the stories module.
Initiate the Import Process:
- Look for an option like “Import Stories” or “Import from Spreadsheet”. This may be available in the form of an icon or a menu option, depending on your ServiceNow configuration.
Select the Spreadsheet:
- Click on the import option and select the spreadsheet file from your computer.
Map Fields:
- ServiceNow will prompt you to map the fields from your spreadsheet to the corresponding fields in the application. For example, map “Title” in your spreadsheet to “Title” in ServiceNow.
Review and Validate Data:
- Before finalizing the import, review the mapped fields and ensure that the data aligns correctly.
Start the Import:
- Once you’re satisfied with the mapping, initiate the import process.
Monitor Progress:

ServiceNow will process the data from your spreadsheet and import the stories into the system. Depending on the size of your spreadsheet, this may take some time. Monitor the progress.

Review Imported Stories:

After the import process is complete, go to the stories module and verify that the imported stories are present and accurate.

Resources for Strategic Portfolio Management FAQs

PostedSeptember 24, 2023

UpdatedOctober 8, 2023

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