Elevating Excellence Through HDI: for over thirty years, HDI has partnered with professionals and organizations to drive change, harness knowledge, transform teams, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance strategies, operations, and teams through optimized service delivery. From employees to enterprises, HDI transforms service and support with training, certification, conferences, consulting, networking, and research.
What does HDI stand for? Smarter service, better business outcomes. Learn more at thinkhdi.com. HDI is brought to you by Informa Tech.
HDI International Certification Standards Committee (ICSC)
The HDI International Certification Standards Committee (ICSC), a team of global industry experts, develops and maintains the HDI Support Center Standard. This standard, rooted in the best practices from global frameworks, drives excellence in IT support services.
HDI Best Practices Writing
Implementing Service & Support Management Processes: A Practical Guide
A hands-on resource combining industry best practices for implementation, maintenance, and continuous improvement from Industry Top Experts strategies.
- Practical advice on implementing ITIL and non-ITIL processes.
- Focus on operational metrics to enhance Support Center performance.
Now available on Amazon. This book encapsulates our collective knowledge and best practices, providing a valuable resource for IT support centers aiming to enhance their operations.
For over 30 years, the HDI Support Center Standard, created by the ICSC, has been the foundation for certifying support centers. It actively enhances operational efficiency, standardizes processes, boosts productivity, and improves customer satisfaction.
- Key Benefits: Guides service improvements, supports strategic initiatives, and enhances consistency, customer satisfaction, and profitability.
- Certification Advantages: Provides industry recognition and drives process improvements and team cohesion.
San Francisco, CA:
The San Francisco Bay Area HDI chapter is a dynamic group of IT Service and Support Professionals who meet regularly to share ideas, best practices, provide educational opportunities and build business relationships.
From first level resolvers to seasoned corporate leaders, our members represent market-leading companies across multiple verticals including retail, healthcare, education, technology, and finance in the greater Bay Area. Grow your business acumen and drive your career forward.
Highlight Speaking for HDI or joint HDI and itSMF collaborative events:
Executive CISO Summit Joint session HDI and itSMF USA at LinkedIn in Sunnyvale, CA.
California’s top CISOs discuss modern IS challenges as moderated by Rinki Sethi.
CISOs:
- Leslie K. Lambert, Chief Security and Strategy Officer, GuruCul Solutions
- Keson Khieu, CISO, State of California, Sacramento
- Eddie Borrero, Head of Global Information Security, Robert Half
- Lucas Moody, Former Security Lead at eBay, KPMG, Oracle; CISO, Palo Alto Networks
- Jeffrey Tang, CTO, Contra Costa County Healthcare
- AI, Digital Transformation and Service Management at Ellie Mae in Pleasanton, CA.
- Joint ITSMF HDI Panel at AutoDesk in San Francisco, CA with Silicon Valley Leaders
Denver-Metro HDI:
Board Activities, Mentorship and Training Programs
Mentorship and Career Development: I am particularly pleased with the mentorship and training programs we’ve developed through our networking and HDI. These initiatives have equipped countless professionals with the tools and knowledge to excel in their careers. Witnessing their growth has been one of the most gratifying aspects of my involvement.
Events and Community Impact
Building a Strong IT Support Community: Throughout my journey with Denver Metro HDI, my goal has been to foster a culture of continuous improvement. The work we’ve done together has strengthened the IT support community and set a standard that others look to as a model of excellence. In reflection, these lifetime friendships have shaped my career and contributed to the betterment of the entire industry. We are better for our collaboration and networking.
HDI Local Chapters
HDI Local Chapters, a nonprofit, partners with HDI to support the IT Service Management and Technical Support communities. We have over 30 chapters across the U.S., making us the premier technical service and support association globally. We are a 501(c)(6) corporation.
Our chapters offer regular opportunities for technical support professionals to connect, share challenges, and learn from industry leaders, fostering collaboration with like-minded professionals.
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