Tag: Help Desk

Uber’s Call Center Security Social Engineering Massive System Breach

Enterprise level Businesses lose approximately $75B annually due to poor customer services. Social Engineering that compromises sensitive corporate information requires adequate use of training, tooling, and technology to deliver uncompromised service Experience. UBER SOCIAL ENGINEERING CALL CENTER SYSTEM HACK Uber is hot recent cautionary tale on emphasis on quality Call Center Management. Using social engineering, […]

Read More

Bill Irvine

Dawn Mular is providing an invaluable service to the professional Helpdesk and Service Management community in Colorado. It takes time and dedication to support the HDI presence and ensure that their members continue to gain experience and education as a core part of their time investment in the chapter. Dawn has turned a difficult situation […]

Read More

Carol Sloper

Dawn has been an inspiration to me as I have grown in my Helpdesk Management career in the Denver Metro Area and beyond. I met her at the very first kick off meeting of the revitalized HDI meeting many years ago. Since that time, I’ve received countless pieces of advice and direction from Dawn that […]

Read More

Follow Me