Enterprise level Businesses lose approximately $75B annually due to poor customer services. Social Engineering that compromises sensitive corporate information requires adequate use of training, tooling, and technology to deliver uncompromised service Experience. UBER SOCIAL ENGINEERING CALL CENTER SYSTEM HACK Uber is hot recent cautionary tale on emphasis on quality Call Center Management. Using social engineering, […]
Tag: Help Desk
Continuous Improvement: Because Great CX and EX is made, not born.
How can we be more innovative? How can our Service Desk can improve, from call takers to value creators? I love the movie, Office Space, a parody of typical IT work life of a mid to late-1990s software company. A clip from that film comes to mind when the question is asked how we can […]
Char LaBounty
Dawn has demonstrated exemplary leadership in the Support Services industry through her incredible efforts managing the HDI Denver Local Chapter. She is a seasoned management prationer that understands service management concepts extremely well.
Bill Irvine
Dawn Mular is providing an invaluable service to the professional Helpdesk and Service Management community in Colorado. It takes time and dedication to support the HDI presence and ensure that their members continue to gain experience and education as a core part of their time investment in the chapter. Dawn has turned a difficult situation […]
Carol Sloper
Dawn has been an inspiration to me as I have grown in my Helpdesk Management career in the Denver Metro Area and beyond. I met her at the very first kick off meeting of the revitalized HDI meeting many years ago. Since that time, I’ve received countless pieces of advice and direction from Dawn that […]