Carol Sloper

Carol Sloper Endorsement of Dawn Simmons was during they served on the Denver Metro Area HDI Chapter Board of Directors.

“Dawn has been an inspiration to me as I have grown in my Helpdesk Management career in the Denver Metro Area and beyond.

I met her at the very first kick off meeting of the revitalized HDI meeting many years ago.

Since that time, I’ve received countless pieces of advice and direction from Dawn that have helped me manage staff and processes in diverse environments.

Awesome professional!”

Carol Sloper is a legendary Best Practices, "Make a difference" professional. • Successful Grant Writer - Raised more than $1.75 million in 24 months for a frontier rural community in Kansas. • Personnel Management - Demonstrated ability to manage individuals and teams in highly technical production and support settings. Expert communication, training, and motivational skills to promote a positive and effective work place. • Project Management – Successfully managed numerous projects including high profile Sarbanes Oxley Compliance efforts, Y2K efforts, and Outsourcing Helpdesk. Responsible for planning, process mapping, budgets, project justifications and timelines, staff resources, and vendor relations including service level agreements. • Certified Help Desk Manager – Received certification in January 2001 from STI Knowledge. Active in Helpdesk Institute local chapter. * Certified KCS (Knowledge Centered Support) - Received certification in June 2012 from HDI. * Certified ITIL ver 3.0 Foundations - Received certification in June 2008 from HDI. • Technical Skills – Proven expert experience with IBM-compatible PC and Macintosh (MAC) hardware and software in LAN and WAN environments. Proficient in all Microsoft software products including Internet Explorer, Word, Excel, Access, and PowerPoint; other word-processing software such as WordPerfect, most email services including Exchange, Outlook, Lotus Notes, and pop mail; desktop publishing software such as Adobe Photoshop and Quark; and Microsoft operating systems, DOS 3.0 through Windows2003. Palm and Windows CE / Pocket PC. Citrix, SQL, Active Directory, Exchange Server. Excellent understanding of basic network operations including user security, WiFi, TCP/IP, and network topologies and architecture.
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