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Tag: hdi

Ron Muns- Champion IT-Excellence

Ron Muns- Champion IT-Excellence

Ron Muns is a trailblazer in the IT service and support industry. As the founder of HDI, his visionary leadership and innovative approach have transformed IT service management worldwide. From pioneering certification programs to promoting Knowledge-Centered Support (KCS), Ron’s contributions have set the gold standard for excellence. Discover how his relentless dedication and groundbreaking initiatives continue to shape the future of IT. Dive into the remarkable journey of a true industry icon and learn how his legacy inspires professionals across the globe.

Remembering: Michael Lombardo GlideFast CEO

Michael Lombardo: GlideFast CEO, Treasured Mayor@ServiceNow

Remembering Michael Lombardo: GlideFast CEO, Treasured Mayor@ServiceNow
Rest in Peace: January 31, 1987 – July 6, 2024

What a legacy you created. Today, our world feels smaller. After decades in the IT Service Management Forum, HDI, and the ServiceNow ecosystem, we see the importance of staying connected. Losing a cherished partner highlights life’s direction.