Ron Muns- Champion IT-Excellence
Ron Muns is a trailblazer in the IT service and support industry. As the founder of HDI, his visionary leadership and innovative approach have transformed IT service management worldwide. From pioneering certification programs to promoting Knowledge-Centered Support (KCS), Ron's contributions have set the gold standard for
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Remembering: Michael Lombardo GlideFast CEO
Remembering Michael Lombardo: GlideFast CEO, Treasured Mayor@ServiceNow Rest in Peace: January 31, 1987 - July 6, 2024 What a legacy you created. Today, our world feels smaller. After decades in the IT Service Management Forum, HDI, and the ServiceNow ecosystem, we see the importance of staying
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Steve West
Steve West Endorsement: Was on the board of directors for the Denver Metro HDI chapter. Today. Steve West is an accomplished professional with extensive experience in the employer benefits and healthcare sectors. As of October 2023, he serves as an Employer Benefits Producer at McGriff in
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Char LaBounty
Char LaBounty is an esteemed industry leader known for her exceptional expertise in Service Level Management (SLM) and organizational development. As the head of LaBounty & Associates, Inc., Char has successfully guided numerous organizations across North America and globally in implementing and optimizing SLM practices. Her
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Carol Sloper Endorsement of Dawn Simmons was during they served on the Denver Metro Area HDI Chapter Board of Directors.
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