Tag: hdi

BayICT Partnership

The BayICT Tech Talks as part of the Bay Area Community College Consortium (BACCC) are a series of virtual talks and Q&A with ICT industry professionals about their roles, experience, and personal career path. Tonight’s Tech Talk Covered: •Identifying Opportunities for Digital Transformation & Delivering Service Management Value •Enhancing a business process with continual process […]

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Jobs n Career Success News

Employees want Flexibility Over 40% of COVID Pandemic Workers are burned out and thinking of quitting their present jobs, according to a recent World Economic Forum survey. In the post-COVID work world, employees want and expect flexible work options. Bad news for companies already struggling to get the right talent, but insisting they must see […]

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San Francisco Bay Area: ITSMF News

San Francisco Bay Area’s Local Interest Group, IT Service Management Forum showcases the best of Silicon Valley Innovation in our ITSMF Best Practices network representing the San Francisco Bay Area to the Far East Bay. We welcome you to join our online events from anywhere in the world. If your travels bring you to the […]

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DevOps Automation of ServiceNow Test Automation

Highly regulated industry demands controlled process. The upsurge of risk from security issues mandates more frequent updates. The COVID Pandemic created new challenges particularly for financial services, healthcare companies and other highly regulated industries. Already they are working on new issues from the COVID pandemic, and now they are also balancing the upsurge of security […]

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Steve West

Dawn has demonstrated exemplary leadership in the Support Services industry through her incredible efforts managing the HDI Denver Local Chapter. She is a seasoned management practioner that understands service management concepts extremely well.

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Carol Sloper

Dawn has been an inspiration to me as I have grown in my Helpdesk Management career in the Denver Metro Area and beyond. I met her at the very first kick off meeting of the revitalized HDI meeting many years ago. Since that time, I’ve received countless pieces of advice and direction from Dawn that […]

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