Tag: process improvement

Carol Sloper

Dawn has been an inspiration to me as I have grown in my Helpdesk Management career in the Denver Metro Area and beyond. I met her at the very first kick off meeting of the revitalized HDI meeting many years ago. Since that time, I’ve received countless pieces of advice and direction from Dawn that […]

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Judith Price

Dawn’s contributions in IT Service Management Programs simply cannot be overstated. She is unfailingly intuitive, cogent, articulate, and innovative in her evaluation of situations and her process improvement recommendations. In truth, I stand in awe of Dawn’s considerable accomplishments on so many fronts. Respectful kudos to Dawn!! 

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