Category: AI: Generative Artificial Intelligence

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AI Leadership Beyond ITSM: The last time I talked with Julie L. Mohr, we sat across from each other in Pleasanton, California, having a candid discussion over lunch about the state of ITSM. We explored best practices, debated innovation, and circled around a shared insight: what we often call "IT Service Management" is really just Service Management—and it's due for reinvention.

AI Leadership Beyond ITSM

AI Leadership Beyond ITSM: Traditional ITSM is collapsing under the weight of accelerating complexity and rising business expectations. With 70% of enterprises calling legacy practices a roadblock to innovation (Forrester) and AI projected to automate 60% of workflows by 2026 (Gartner), the time to lead is

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ServiceNow’s Innovative Women MVPs are more than experts—written by Isela Phelps celebrates the mentors, creators, and champions of a community built on service, inclusion, and support. In this heartfelt reflection, author Isela Phelps shares her journey from outsider to MVP, reminding us that no act of contribution is too small when it lifts others and shapes careers.

ServiceNow’s Innovative Women MVPs

ServiceNow’s Innovative Women MVPs are redefining AI leadership. With 21% of 2025 MVPs now women, and Gartner reporting $12.9M in annual losses from poor data quality, these trailblazers are driving trusted data, AI innovation, and platform excellence across the enterprise. Discover the real change-makers behind the

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ServiceNow Knowledge 2025, taking place May 6–8 at the Venetian Resort and Wynn Las Vegas, is positioned to be a landmark event in the evolution of enterprise IT. Drawing over 20,000 professionals from around the world, the conference boldly moves beyond AI hype—focusing instead on tangible, real-world deployments, platform extensibility, and collaborative innovation.

ServiceNow Knowledge 2025

ServiceNow Knowledge 2025 is so much more than a tech conference—it's the epicenter of AI-driven digital transformation. With over 20,000 professionals converging in Las Vegas, this event is set to redefine enterprise workflows. Discover how real-world AI applications, platform extensibility, and collaborative innovation are shaping the

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ServiceNow Workspace and Portal providing Data Qualilty and Data Governance for AI-oriented Data Management Portal Design isn’t just a trend—it’s the foundation of trusted, intelligent data operations. With 80% of enterprises prioritizing AI in their data strategies, the need for portals that are intuitive, actionable, and visually compelling has never been greater. Discover what top-performing teams are doing right—and how to dodge the most common design traps.

ServiceNow Workspace and Portal

ServiceNow Workspace and Portal offer powerful yet distinct user experiences. Choosing the right one—or combining both—can drastically boost productivity, improve data governance, and reduce friction across IT, HR, and business operations. Discover how aligning tools to user roles enhances efficiency, compliance, and insight.

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Sketch Conversion Tools Ranked shows why 72% of UX teams now rely on AI to transform rough pencil sketches into digital wireframes, saving time, cost, and design errors. Read on to discover which free tools give you the best value.

Sketch Conversion Tools Ranked

Sketch Conversion Tools Ranked shows why 72% of UX teams now rely on AI to transform rough pencil sketches into digital wireframes, saving time, cost, and design errors. Read on to discover which free tools give you the best value.

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Agentic AI security revolution is reshaping cybersecurity. With cyberattacks increasing by 67% in the last five years, AI-driven automation is crucial for defending machine identities, data security, and third-party risks. Discover why investors and security leaders must act now.

Agentic AI Security Revolution

Agentic AI security revolution is advancing at an unprecedented pace, fueled by increasing cyber threats and the growing adoption of autonomous AI agents. Cyberattacks surged by 23% in 2024, with healthcare remaining a top target. Meanwhile, the FBI has intensified its cybersecurity efforts, leveraging partnerships and

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Comparative ChatGPT & DeepSeek Technician in AI high tech workspace managing call center tasks

Comparative ChatGPT & DeepSeek

Comparative ChatGPT & DeepSeek analysis reveals significant differences in cost, security, and performance, highlighting the critical need for informed enterprise AI adoption.

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Agentic AI & Workflow Data Fabric-View Webinar. Thirdera_Cognizant Company logo lockup_pink and white Breaking Down ServiceNow Workflow Data Fabric February 13, 2025

Agentic AI & Workflow Data Fabric

Agentic AI & Workflow Data Fabric powerfully illustrate that 84% of executives believe autonomous technology is vital for competitive advantage. Keep reading to discover how these integrated approaches boost efficiency, reduce data silos, and revolutionize the way organizations respond to rapidly changing demands.

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Improving AutoTest Foundations

Improving AutoTest Foundations

Improving AutoTest foundations is critical for delivering efficiency and reducing errors in testing workflows. Discover how AutomatePro’s tools and strategies drive faster adoption, better outcomes, and a sustainable future in automated testing.

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Reassess Cybersecurity Post-Treasury Breach

Reassess Cybersecurity Post-Treasury Breach

Reassess Cybersecurity Post-Treasury breach to understand how the 9-month-long cyberattack exposed vulnerabilities in critical systems. Learn why governments and healthcare must act swiftly to mitigate future risks and safeguard sensitive data.

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