WHAT ARE YOU DOING? WHAT CAN WE LEARN TO DO IT BETTER? We celebrate the innovation sparking ideas and collaboration that improves IT Service Management capabilities. We stay connected to ideas and support strategies; juggling remote support resources, managing new high-volume transformative work-from-home issues, keeping critical systems online, service levels stable, major incidents managed, and […]
Tag: ITIL
James Frisbie
It was my pleasure and honor to work for and with Dawn Christine Simmons at SUN Microsystems in 2000-2005. We have maintained a friendship and respect these years since. She was the ITIL Guru in the Global Support Center, was crucial in Relationship Management, working well with co-workers, vendors and clients. Her work ethic was […]
Dawn C Simmons: Commitment to Best Practices
Best practices are an excellent way to improve the performance and productivity. A best practice is a generally accepted, proven method or technique, or a standard for producing solutions that create desired results. Sharing best practices can help professionals and the businesses they serve to fill knowledge gaps, improve efficiency, encourage leadership. Contributing to a organization of best practices, […]
Curtis John
I was privileged to work closely with Dawn during my tenure with Kaiser. Her attention to detail and innovation with regard to Project and Program Management and ITIL provided significant clarity around processes and functions which led to success. I would be proud to work with Dawn any time! (LinkedIn July 2013)
Samantha Ensch
I had the pleasure of recruiting and placing Dawn as an ITIL Practitioner for a highly complex project at one of TEKsystems’ large Computer Electronics clients. Dawn is an absolute delight to work with. I was throughly impressed with her strong knowledge of the IT field and industry, ITIL practices, Service Management, and Delivery Management. […]
ITIL4 Projects and Program Management
ITIL stands for Information Technology Infrastructure Library. ITIL 4 -is the most current release of ITIL launched in February 2019. It is the first major update to the ITIL framework since 2007, designed to keep pace with industry trends in software development and IT operations. ITIL4 emphasize on adaptability to changes in the business […]