I had the pleasure of recruiting and placing Dawn as an ITIL Practitioner for a highly complex project at one of TEKsystems’ large Computer Electronics clients. Dawn is an absolute delight to work with. I was throughly impressed with her strong knowledge of the IT field and industry, ITIL practices, Service Management, and Delivery Management. The project that I placed her on was a very rapid one involving an ITIL Service Catalog implementation. Dawn did not shy away from the challenge but instead tackled it head on and was very successful. Her feedback from both managers and peers was extremely positive. She has excellent written and verbal communication skills, a bubbly personality, and a hard work ethic. I would highly recommend her for any IT engagement requiring her developed skill set.  (LinkedIn)