Tag: silicon valley

Taking Care of Business is Taking Care of People: Maintaining CX/EX Trust with Human Resources. Valuing Talent during Layoff

U.S.-based employers announced more than 33,800 cuts in October, up 13% from September and 48% from one year ago—marking the sixth month this year that cuts were higher than in 2021. Challenger, Gray & Christmas report Technology companies are announcing layoffs and hiring freezes to address recessionary business adjustments in light of the worsening economic outlook. […]

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BayICT Partnership

The BayICT Tech Talks as part of the Bay Area Community College Consortium (BACCC) are a series of virtual talks and Q&A with ICT industry professionals about their roles, experience, and personal career path. Several things I recommend to students working on their professional development, that they should start now are: Start your LinkedIn Profile […]

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DevOps Automation of ServiceNow Test Automation

Highly regulated industry demands controlled process. The upsurge of risk from security issues mandates more frequent updates. The COVID Pandemic created new challenges particularly for financial services, healthcare companies and other highly regulated industries. Already they are working on new issues from the COVID pandemic, and now they are also balancing the upsurge of security […]

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DevOps Driven Service Design

What are the top 3 things Service Management Teams should do to improve process capabilities? How do we get and keep alignment between ITIL4 and DevOps? Would love your thoughts. Please let us know your thoughts on LinkedIn Now at: https://www.linkedin.com/posts/dawnckhan_devops-cloud-azure-activity-6799921389055959040-UIes Axelos presented a video on this topic. ITSM needs to be able to right […]

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Silicon Valley: iTSMF (IT Service Management Forum)

What is itSMF? itSMF IT Service Management Forum International: itSMF USA is part of itSMF International, with over 60,000 members in 50+ countries connecting, learning and growing Service Management best practices through a powerful network of industry professionals, white papers, webinars, podcasts, conferences that creates an opportunity for individuals and organizations to connect, innovate/learn & […]

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