Tag: IT Service Management

DevOps Automation of ServiceNow Test Automation

Highly regulated industry demands controlled process. The upsurge of risk from security issues mandates more frequent updates. The COVID Pandemic created new challenges particularly for financial services, healthcare companies and other highly regulated industries. Already they are working on new issues from the COVID pandemic, and now they are also balancing the upsurge of security […]

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ITSM & Configuration Management Trends

ITSM Trends: Driving delivery, customer experience and digital transformation, the top ITSM Trends are: Digital Transformation and Digital Workflows CIO Reading on Artificial Intelligence Chatbots and Machine Learning Gartner Automation Trends Top 3 CIO Enterprise Service Management Trends ITSMF ITIL4 value overview one of the great sessions offered on this was by the incredible, Cyrus […]

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Judith Price

Dawn’s contributions in IT Service Management Programs simply cannot be overstated. She is unfailingly intuitive, cogent, articulate, and innovative in her evaluation of situations and her process improvement recommendations. In truth, I stand in awe of Dawn’s considerable accomplishments on so many fronts. Respectful kudos to Dawn!! 

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Dawn C Simmons: Commitment to Best Practices

Best practices are an excellent way to improve the performance and productivity. A best practice is a generally accepted, proven method or technique, or a standard for producing solutions that create desired results. Sharing best practices can help professionals and the businesses they serve to fill knowledge gaps, improve efficiency, encourage leadership. Contributing to a organization of best practices, […]

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Silicon Valley: iTSMF (IT Service Management Forum)

What is itSMF? itSMF IT Service Management Forum International: itSMF USA is part of itSMF International, with over 60,000 members in 50+ countries connecting, learning and growing Service Management best practices through a powerful network of industry professionals, white papers, webinars, podcasts, conferences that creates an opportunity for individuals and organizations to connect, innovate/learn & […]

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