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Silicon Valley IT Service Management Forum Post-COVID Relaunch

San Francisco Bay Area Reorganizing for ITSMF Best Practices Post-COVID

May 24, 2021: San Francisco Bay Area, like the rest of the world, has been through so much in the past year. San Francisco Bay Area President Dawn Simmons is proud to announce the relaunch of Silicon Valley (San Francisco Bay Area) IT Service Management Forum as part of itSMF USA, a volunteer-led, vendor-neutral community dedicated to the promotion, adoption, and advancement of service management best practices and standards that help organizational efficiency, and delivery of bottom-line results.

We are planning a kickoff Tech Talk on Lunch Hours starting June 17 on Modern Service Design and Configuration Management 12:00pm – 1:00pm PDT.  We partnered with HDI to deliver a multi-city Service Desk Health Dashboard Event on June 23 11:15am – 12:30pm PDT.   We are making a call for fresh new topics, speakers to showcase, and board of directors willing to help us bring new meetings and events that serve our community and showcase the BEST of Silicon Valley IT Service Management Best Practices. We will continue virtual meetings while we continue to monitor the COVID bay area herd immunity options.   There is much that has changed in the last year in terms of how we work, and much best practices and ideas can be exchanged.  

Connect through itSMF USA for exclusive access to 

  • Learn best practices being applied at other organizations
  • Provide opportunities for recognition and personal growth
  • Improve efficiency and develop capabilities that improve the value of IT

ITSMF industry thought leadership helps our members to

  • Take Advantage of Research and Industry Insights Available Only to itSMF Members
  • Integrate Best Practices, Frameworks and Standards to Take Your Organization Forward
  • The San Francisco Bay Area IT Service Management Forum has reorganized and is seeking members interested in helping to bring quality content to our members and beyond.  What does this relaunch mean in a post-Covid world? 


  • Post Covid IT Service Management Trends
  • Increasing Mobile Workforce Support Agility through ServiceDesk Health and Automation
  • Best practices for DevOps and Cloud implications for Config Management and Service Design
  • Post Covid advances in Artificial Intelligence and Chatbot oriented Service Improvement Strategy


In a Post Covid world, there is still much suffering, and we are here to support our members. We recognize that just a few U.S. cities account for 90% of all tech sector job growth, in fact, of 5 cities with Tech Sector Growth including Boston, San Jose, San Diego, San Francisco and Seattle, 2 of the cities are in Silicon Valley.  

However, last week San Jose Mercury News confirmed suspicions the Silicon Valley Tech worker layoffs that many Tech Sector Job Seekers were feeling.  IT Contract cancellations, new layoffs and closures offered a dismal reality in contract to the Bay Area reported job gains of 50,100 during two recent months, according to the EDD reports. 

The Recent reductions in force and facilities closures of more than 800 local workers included:

  • Lumentum
  • Boston Scientific
  • Hitachi Vantara
  • Off the Grid Services (also known as The Whole Cart)
  • Target
  • MobiTV  


To get more involved in San Francisco Bay Area ITSMF, for board participation, hosting a virtual event, proposing a topic to present, or sharing hiring leads, please contact ITSMF President Dawn Simmons (Khan) on ITSMF USA Profile, LinkedIn or [email protected].  

Silicon Valley ITSMF- San Francisco Bay Area IT Service Management Forum
ITSMF USA  | ITSMF San Francisco Bay Area | LinkedIn ITSMF USA | LinkedIn ITSMF SF Bay |

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IT Service Management, itsmf, itsmfusa, San francisco Bay Area Tech Jobs, service design, servicedesk, servicedesk health dashboard, silicon valley IT

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IT Service Management, itsmf, itsmfusa, San francisco Bay Area Tech Jobs, service design, servicedesk, servicedesk health dashboard, silicon valley IT

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