Category: Blog

Best Practices for COEI (Center of Excellence and Innovation)

Enterprises create a ServiceNow Center of Excellence and Innovation (CoEI) to drive vision, digital transformation, and optimize workflows. A well working CEOI (Center of Excellence and Innovation) has been proven to deliver business value and improve Enterprise scale, velocity, and risk management. Enterprises who invest in a COEI typically do so to recognize the following […]

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DevOps Automation of ServiceNow Test Automation

Highly regulated industry demands controlled process. The upsurge of risk from security issues mandates more frequent updates. The COVID Pandemic created new challenges particularly for financial services, healthcare companies and other highly regulated industries. Already they are working on new issues from the COVID pandemic, and now they are also balancing the upsurge of security […]

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64 Days to Summer Olympics 2021

It is a very exciting week when someone you love works hard and accomplishes a lifetime goal. This week was that week for my Jahir Rayhan who has been selected to participate in the Tokyo Japan Summer Olympics 2021!! The Bangladesh Athletics Federation announced this week that they have selected Bangladesh’s famed athlete Mohammad Jahir […]

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DevOps Driven Service Design

What are the top 3 things Service Management Teams should do to improve process capabilities? How do we get and keep alignment between ITIL4 and DevOps? Would love your thoughts. Please let us know your thoughts on LinkedIn Now at: https://www.linkedin.com/posts/dawnckhan_devops-cloud-azure-activity-6799921389055959040-UIes Axelos presented a video on this topic. ITSM needs to be able to right […]

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Lean Project Management

Lean Projects, Kanban, and Work Flow Lean is a systematic methodology that got its start in manufacturing, acting on the primary principle of removing operational ineffectiveness and waste. It exists to identify sources of waste, and plan organized to eliminate waste through each phase of the production environment. Implement Lean project management makes good use […]

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SNL lessons, hosted by Elon Musk

Really loved the first person to admit they have Asperger’s on Saturday Night Live. He was pretty good at “running human in emulation mode”. Symptoms of Aspergers: Here is a list of famous and talented people with Asperger’s Syndrome. Inability to discern social queues Often very intelligent, but may get obsessively fixated on certain intense […]

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