Tag: itsm

Freshwork’s Multichannel vision for FreshService (ITSM)

FRESHWORKS: the COMPANY: Headquartered in San Mateo, California, Freshworks employs 4,000 employees from 13 global locations. Freshworks became a public company, trading on Nasdaq as FRSH. Their founders Girish Mathrubootham and Shan Krishnasamy aim is to deliver modern, intuitive, and delightful products to customers worldwide, 11 years ago with a small idea for a ‘fresh’ helpdesk. Today they offer a […]

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ITSM Process Excellence & emerging Centers of Excellence

Mark your Calendars 10/26/2021 Time: 12:00-1:00 PDT. 2:00 – 3:00 pm CDT 3:00 -4:00 pm EDT ITSM Transformation and Emerging Centers of Excellence ITIL4 introduces the importance of efficient process execution and quality implementations to recognize business goals with a positive customer experience.  Technology has advanced with COVID Pandemic demands and new ways of working.   The […]

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ServiceNow Managed Ideation drives Innovation

Encourage ideas that reduces gaps in functionality to improve functionality, capabilities and productivity

The Idea Portal itself centralizes these great ideas to one place to encourage more innovation and best practices that can be used to improve the quality of ideas in one idea.

The community can vote on or elaborate on ideas that offer greatest value.

The Support teams can be more transparent and organized in managing ideas disposition
Support Teams can manage a backlog of functionality that can be done in the future.

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ITSM & Configuration Management Trends

ITSM Trends: Driving delivery, customer experience and digital transformation, the top ITSM Trends are: Digital Transformation and Digital Workflows CIO Reading on Artificial Intelligence Chatbots and Machine Learning Gartner Automation Trends Top 3 CIO Enterprise Service Management Trends ITSMF ITIL4 value overview one of the great sessions offered on this was by the incredible, Cyrus […]

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Steve West

Dawn has demonstrated exemplary leadership in the Support Services industry through her incredible efforts managing the HDI Denver Local Chapter. She is a seasoned management practioner that understands service management concepts extremely well.

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Sameer Malhotra

I have had the pleasure to work with Dawn for close 10 years at Sun Microsystems. And our professional paths crossed again while working at Kaiser Permanente IT and then at Adobe. We have spent and collaborated on countless programs, projects and initiatives both at strategic and tactical levels over several years. Dawn can always […]

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