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Tag: itsm

Lessons Learned: CrowdStrike Incident

Lessons Learned: CrowdStrike Incident Falcon Platform Software updates

Lessons Learned: CrowdStrike Incident
The CrowdStrike outage revealed the critical need for robust digital management solutions. It underscored the importance of rigorous software testing, effective change management, and enhanced ITSM practices. By integrating automated testing, predictive intelligence, and AI-driven predictive intelligence, organizations can preemptively identify and manage potential issues. Enhanced communication protocols and incident response plans are vital for maintaining stakeholder trust during crises. This incident demonstrates the necessity of continuous improvement in cybersecurity measures to safeguard against exploitation by bad actors.

Remembering: Michael Lombardo GlideFast CEO

Michael Lombardo: GlideFast CEO, Treasured Mayor@ServiceNow

Remembering Michael Lombardo: GlideFast CEO, Treasured Mayor@ServiceNow
Rest in Peace: January 31, 1987 – July 6, 2024

What a legacy you created. Today, our world feels smaller. After decades in the IT Service Management Forum, HDI, and the ServiceNow ecosystem, we see the importance of staying connected. Losing a cherished partner highlights life’s direction.

Sameer Malhotra

I have had the pleasure to work with Dawn for close 10 years at Sun Microsystems. And our professional paths crossed again while working at Kaiser Permanente IT and then […]

Silicon Valley: iTSMF (IT Service Management Forum)

What is itSMF? itSMF IT Service Management Forum International: itSMF USA is part of itSMF International, with over 60,000 members in 50+ countries connecting, learning and growing Service Management best […]

Samantha Ensch

I had the pleasure of recruiting and placing Dawn as an ITIL Practitioner for a highly complex project at one of TEKsystems’ large Computer Electronics clients. Dawn is an absolute […]