Tag: itsm

ServiceNow Managed Ideation drives Innovation

Encourage ideas that reduces gaps in functionality to improve functionality, capabilities and productivity

The Idea Portal itself centralizes these great ideas to one place to encourage more innovation and best practices that can be used to improve the quality of ideas in one idea.

The community can vote on or elaborate on ideas that offer greatest value.

The Support teams can be more transparent and organized in managing ideas disposition
Support Teams can manage a backlog of functionality that can be done in the future.

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ITSM & Configuration Management Trends

ITSM Trends: Driving delivery, customer experience and digital transformation, the top ITSM Trends are: Digital Transformation and Digital Workflows CIO Reading on Artificial Intelligence Chatbots and Machine Learning Gartner Automation Trends Top 3 CIO Enterprise Service Management Trends ITSMF ITIL4 value overview one of the great sessions offered on this was by the incredible, Cyrus […]

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Steve West

Dawn has demonstrated exemplary leadership in the Support Services industry through her incredible efforts managing the HDI Denver Local Chapter. She is a seasoned management practioner that understands service management concepts extremely well.

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Char LaBounty

Dawn has demonstrated exemplary leadership in the Support Services industry through her incredible efforts managing the HDI Denver Local Chapter. She is a seasoned management prationer that understands service management concepts extremely well.

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Sameer Malhotra

I have had the pleasure to work with Dawn for close 10 years at Sun Microsystems. And our professional paths crossed again while working at Kaiser Permanente IT and then at Adobe. We have spent and collaborated on countless programs, projects and initiatives both at strategic and tactical levels over several years. Dawn can always […]

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Silicon Valley: iTSMF (IT Service Management Forum)

What is itSMF? itSMF IT Service Management Forum International: itSMF USA is part of itSMF International, with over 60,000 members in 50+ countries connecting, learning and growing Service Management best practices through a powerful network of industry professionals, white papers, webinars, podcasts, conferences that creates an opportunity for individuals and organizations to connect, innovate/learn & […]

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Samantha Ensch

I had the pleasure of recruiting and placing Dawn as an ITIL Practitioner for a highly complex project at one of TEKsystems’ large Computer Electronics clients. Dawn is an absolute delight to work with. I was throughly impressed with her strong knowledge of the IT field and industry, ITIL practices, Service Management, and Delivery Management. […]

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ServiceNow Implementations

Work with Companies to recognize value in implementing their ServiceNow solutions. Simplify how work gets done, deliver process improvement  experiences, and build digital workflow apps using the single cloud platform that automates workflows,  improve business service and product delivery solutions.  Best practice advisory from prior implementations of functional and technical implementations. ITSM Suite: Incident, Problem, […]

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