Nominate Halloween Service Leaders: 🎃 Global Service & Support Awards: 5-Day Nomination Sprint e Halloween week as your rallying point. Recognize IT Service Management, Service Delivery, Service Desk, and AI leaders—because recognition isn’t a perk; it’s a performance system. Moreover, the data is decisive: employees who receive high-quality recognition are ~45% less likely to leave within two years; culture and delivery strengthen as a result. Gallup.com Additionally, organizations with effective programs see ~31% lower turnover, compounding retention and execution gains. SHRM
Why spend 1 hour daily this week?
- Match the moment: GenAI, AI governance, AIOps, and XLAs now define excellence—perfect, measurable stories for award entries. Gartner
- Win credibility fast: Third-party validation boosts hiring, budget asks, and cross-functional trust. Finalists are showcased by HDI. ThinkHDI
- Beat deadlines confidently: The awards portal lists current cutoffs (Halloween cycle: through Oct 31, 2025, midnight ET). Verify and submit today. HDI
Global Service Management Awards — Categories to target
Individuals: Best Service & Support Analyst, Technician, Manager, Officer of the Year, Lifetime Achievement.
Teams: Best Service & Support Organization, Culture, Service Improvement Initiative, Customer Experience, Team Certified/Pinnacle of Excellence, NEW! Best Use of AI, NEW! Best Change Initiative. ThinkHDI
Program & categories: thinkhdi.com/events/awards. ThinkHDI
Submit / confirm deadlines: hdi.secure-platform.com. HDI
ITSM Trends Raising the Bar
- GenAI with guardrails: Show governance, auditability, and measurable impact on MTTR, deflection, or CSAT. ITSM.tools+1
- SLA → XLA: Prove experience gains—time-to-productivity, sentiment, or task success. ITSM.tools
- AIOps & Knowledge Quality: Quantify noise reduction, accuracy, reuse, and faster resolution. ITSM.tools
ITSM trends 2025 (use them in your nomination)
- GenAI with guardrails: Show governance, auditability, and measurable impact (MTTR, deflection, CSAT). Gartner
- SLA → XLA: Prove experience gains—time-to-productivity, sentiment, task success. Gartner
- AIOps + Knowledge Quality: Quantify noise reduction, article accuracy/reuse, and faster resolution. Gartner
Ideas from current trends: 5-Day, 60-Minute Plan (copy/paste)
- CX/Improvement/Change: Tell a tight Problem → Action → Measurable Impact story (e.g., incidents −18%, MTTR −38%, XLA +14 pts).
- Individual (Analyst/Technician): Highlight MTTR↓ or FCR↑ driven by automation or knowledge cleanup.
- Team (Service Desk/Org): Showcase CSAT↑, deflection↑, and XLA compliance↑; attach a simple chart.
- Best Use of AI: Describe the GenAI use case, governance checkpoints, and before/after metrics. ThinkHDI
- Manager/Officer: Evidence of coaching cadence, culture change, and sustained performance lift.
How to write entries judges love
- Lead with business impact: baseline vs. after (MTTR, deflection, FCR, CSAT, XLA).
- Show receipts: attach dashboards, trend lines, and 2–3 customer quotes.
- Document AI governance: prompts, reviews, risk checks, audit trails (for AI entries). ThinkHDI
- Keep it skimmable: headings, bullets, and a one-page executive summary.
Quick FAQs
- Do we need HDI membership? The awards highlight industry excellence; check the official page for current eligibility and rules. ThinkHDI
- What’s the deadline? Confirm dates on the HDI portal; use Halloween week as your team’s action window. HDI
- What metrics matter most? Resolution speed, quality/accuracy, customer/employee experience, and risk reduction—tied to sustained outcomes.
CTA (Start now—one hour today)
Nominate Halloween Service Leaders → thinkhdi.com/events/awards (categories & criteria) ThinkHDI
Submit your entries → hdi.secure-platform.com (portal & deadlines) HDI
Pro tip: Block 60 minutes each day on your calendar titled “🎃 Nominate Halloween Service Leaders.” By Friday, you’ll have five high-quality submissions—and a stronger, more visible team.
How do I prove impact? Provide clear baseline vs. after metrics tied to XLAs, CX, risk, and cost; add customer quotes and screenshots.
Conclusion: make recognition a weekly habit this week. Halloween should be happy not scary!
Embed recognition into your operating rhythm. Capture outcomes monthly, spotlight weekly, nominate quarterly—and keep your leaders on the industry map.
Other Nominate Halloween Service Leaders
- Brew City HDI – Milwaukee– Brew City | Events
- Bytes and Banter
- Chicagoland Boat Cruise
- Connect Collaborate Create Knowledge
- Elevating Excellence Through HDI HDI Elevates Support World
- One-IT: Effective Ticket Handling
- HDI Chicagoland LinkedIn Group for Networking between meetings HDI Chicagoland | Events
- Industry News and views- SupportWorld – HDI
- Support and Service Management Training & Certification
- Webinars – HDI Library