09.18.2025 ServiceNow World Forum ignites a bold new chapter in digital transformation. From lightning-fast workspaces to agent-powered decisions and Zurich’s latest UI Builder innovations, today’s Chicago forum equips leaders to evolve faster, lead smarter, and act with purpose.
Today’s enterprise doesn’t have time to wait. Right now, McCormick Place, is a buzz as global leaders are building, testing, and deploying agentic AI directly into their workflows.
Instead of watching innovation happen elsewhere, you’ll experience it first-hand. Because this forum is more than a show—it’s an innovation launchpad. While outdated service delivery models are amped with generative AI, and generic portals fade, real-time workspaces rise. Thanks to Zurich’s live enhancements—like UI Builder via the ServiceNow Store, agent guardrails, and RaptorDB analytics—your roadmap to transformation is already waiting.
🕘 Time-Sensitive Agenda: Dive In Now
- 8:30 AM – Doors open; energy builds fast
- 10:00 AM – Keynote on Zurich, AI Agents, and What’s Changing
- 11:30 AM–4:00 PM – Expo floor, AI micro-labs, CreatorCon breakout sessions
- 4:00 PM – SNUGs Social: fast-track your network
- 5:00–7:00 PM – After-Hours @ Duneyrr Wine & Beer Co.
🎯 Act Now—Bring a Friend, Walk In, Level Up
Didn’t register in advance? No problem at all—walk-ins are not only allowed, they’re encouraged. Even better, it’s 100% free and packed with real value you can use immediately.
So why wait on the sidelines? Instead, show up, bring a colleague, invite a friend, and jump into the momentum. After all, nothing is gained by missing out—and everything accelerates when you lean in.
Rather than just attending, fully engage. Prioritize sessions that highlight agent-powered workflows. Opt for AI micro-labs instead of passive demos. Walk the Expo floor with purpose, energy, and curiosity.
Along the way, capture insights. Take screenshots. Build connections. Ask better questions. Then, turn what you learn today into new capabilities that drive impact next week.
Because the future isn’t watching—it’s happening. And you still have time to be part of it. 💥
🧠 Learn Boldly. Build Smarter. Lead With Confidence.
🚀 Embed AI Agents With Purpose
Leverage AI Control Tower to take full command of agent behavior, performance, and guardrails—right now, not later. With this powerful Zurich-native feature, platform owners, IT leaders, and automation architects can instantly orchestrate agent actions, assign role-based permissions, and define success metrics that align with enterprise goals.
Moreover, by activating AI Control Tower today, teams gain real-time visibility, streamline decision automation, and ensure that every AI agent acts within clearly governed boundaries. As a result, organizations accelerate transformation confidently—without sacrificing control, compliance, or transparency.
Ultimately, this isn’t just a dashboard. It’s your live command center for responsible, scalable, and intelligent automation.
🎨 Reinvent UX With UI Builder for Zurich
Why reinventing user experience with the Zurich release of UI Builder is essential—now delivered through the ServiceNow Store. This strategic shift allows teams to innovate faster, deploy updates seamlessly, and reduce dependency on custom code.
By using UI Builder, developers and designers gain the flexibility to create dynamic, responsive workspaces that not only anticipate user needs but also personalize content, surface actionable insights, and embed automation directly into the flow of work.
Ultimately, this evolution empowers organizations to deliver smarter interfaces, accelerate time-to-value, and adapt continuously—without disrupting performance. Join today’s labs to see how easily you can build, refine, and launch better experiences, faster than ever.
🛠️ Build Inside CreatorCon: No Code Needed
Anyone can create agents, CreatorCon micro-labs you build smarter—faster. Whether you’re a strategist, developer, or ops lead, the micro-labs let you design and launch AI agent workflows in just minutes. Even better, you don’t need to write a single line of code.
Simply drag, configure, and deploy. Then, test your agents instantly and watch them perform live—right inside a real workspace. As a result, you spend less time waiting and more time delivering real value, faster than ever before.
⚡️ Top AI Agent Workflows (Beginner to Advanced)
- Classify and route tickets instantly to cut triage time and boost speed.
- Reset passwords automatically to eliminate common help desk delays.
- Recommend knowledge articles live to deflect tickets and resolve faster.
- Analyze change risk before approval to prevent outages proactively.
- Detect and flag CI conflicts early to improve CMDB accuracy.
- Send outage alerts in real time to reduce user frustration and ticket volume.
- Identify and remove license waste to lower software costs effortlessly.
- Enforce access compliance continuously to strengthen data security.
- Orchestrate full incident lifecycles to deliver 24/7 resolution at scale.
📊 Key Takeaways That Reshape Strategy
- Workspaces are no longer static. They are decision engines.
- Portals may initiate requests, but workspaces fulfill outcomes.
- Zurich’s upgrades—including RaptorDB—enable dashboards to respond instantly.
- UI Builder enhancements reduce friction, increase flexibility.
- Governance, security, and scalability now come baked-in—not bolted on.
🧭 Navigate the Expo Like a Pro
Start strong at Moveworks—see how their agents integrate directly into workspaces.
Then head to:
- Boomi – Integration simplicity in motion
- West Monroe – Strategy meets delivery
- AHEAD – Elite implementation
- New Relic – Observability and insight
- 3CLogic – Voice + workflow integration
- NTT DATA – Platform automation
- Ondaro – Platform transformation
- NewRocket – Design-led workspaces
🔍 Ask them:
“Can you walk me through a workspace—right now—where agents act inline, telemetry is visible, and portals are obsolete?”
🗞️ Headlines That Prove the Shift
- “Zurich Ushers in Workspace-First AI” — VentureBeat
- “From Forms to Flows: ServiceNow’s Big Pivot” — InformationWeek
- “UI Builder Goes Storefront” — Smashing Magazine
- “RaptorDB: The Real-Time Difference” — Forbes
- “Governance Without Friction” — CIO Dive
📋 Ask Smarter, Build Better
- How quickly can I deploy an agent into a workspace?
- What guardrails ensure data integrity and auditability?
- Can we fully retire portals with Zurich features?
- What is the agent governance model and change control flow?
🎬 This Is It—Don’t Miss the Shift
Still on the fence about attending? Maybe you’re debating the timing. Perhaps you’ve convinced yourself there’ll be another opportunity.
But right now, the Zurich-powered future is already in motion. Labs are filling. Agents are launching. Teams are collaborating live. Every conversation, every demo, every insight—it’s all happening today.
So instead of waiting, walk in. Show up. Dive in. Bring a friend, meet the experts, and experience the energy firsthand.
Because once it’s over, it’s over. And there’s no replay for live momentum.
📍 Visit McCormick Place before 7:00 PM
🍷 Head to Duneyrr Wine & Beer Co. at 5:00 PM for the after-hours showcase
⚡ Don’t watch the future happen—build it live.
09.18.2025 ServiceNow World Forum
- AutomatePro New Features we Love
- AutomatePro AutoDeploy to eliminate Manual Deployment Defect Loops
- CEO perspective: Thoughts on joining forces with ServiceNow | Moveworks
- Cognizant – IRM – ServiceNow – Customer Story
- RaptorDB Zero Copy Intelligence
- Digital Center of Excellence Digital Transformation, AI Workflow Reengineering Requirements.
