Careers for Multilingual Professionals
Careers for Multilingual Professionals that unlock powerful opportunities for students, recent graduates, and early-career support professionals—especially those ready to turn communication skills into meaningful, paid impact. Whether you’re just beginning your career, returning to the workforce, or actively leveling up your education, there has never been
Read MoreServiceNow’s Innovative Women MVPs
ServiceNow’s Innovative Women MVPs are redefining AI leadership. With 21% of 2025 MVPs now women, and Gartner reporting $12.9M in annual losses from poor data quality, these trailblazers are driving trusted data, AI innovation, and platform excellence across the enterprise. Discover the real change-makers behind the
Read MoreHumanizing IT: Empathetic Leadership
Humanizing IT: Empathetic Leadership is transforming 2025 workplaces—41% of tech employees report high stress, and confrontational behaviors are on the rise. Learn how empathetic, human-centric leadership is solving toxic culture, boosting retention, and driving innovation.
Read MoreRon Muns- Champion IT-Excellence
Ron Muns is a trailblazer in the IT service and support industry. As the founder of HDI, his visionary leadership and innovative approach have transformed IT service management worldwide. From pioneering certification programs to promoting Knowledge-Centered Support (KCS), Ron's contributions have set the gold standard for
Read MoreSteve West
Steve West Endorsement: Was on the board of directors for the Denver Metro HDI chapter. Today. Steve West is an accomplished professional with extensive experience in the employer benefits and healthcare sectors. As of October 2023, he serves as an Employer Benefits Producer at McGriff in
Read MoreChar LaBounty
Char LaBounty is an esteemed industry leader known for her exceptional expertise in Service Level Management (SLM) and organizational development. As the head of LaBounty & Associates, Inc., Char has successfully guided numerous organizations across North America and globally in implementing and optimizing SLM practices. Her
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