Tag: artificial intelligence

IT Service Management News and Views

WHAT ARE YOU DOING? WHAT CAN WE LEARN TO DO IT BETTER? We celebrate the innovation sparking ideas and collaboration that improves IT Service Management capabilities. We stay connected to ideas and support strategies; juggling remote support resources, managing new high-volume transformative work-from-home issues, keeping critical systems online, service levels stable, major incidents managed, and […]

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Middle East’s Top CIO50 Innovation Leaders. #7 is the most visionary Healthcare CIO, I’ve worked with.

Andrea Benito, editor of CIO Magazine wrote about CIO50’s award record-breaking pool of nearly 90 Middle East CIO nominees. The competition analyzed leadership and innovation, ranking and awarding the Middle East’s top 50 CIOs at the IDC Summit 2021 for their roles in driving innovation, strengthening resiliency, and influencing meaningful, rapid change. How delighted to […]

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Dawn C Simmons: Commitment to Best Practices

Best practices are an excellent way to improve the performance and productivity. A best practice is a generally accepted, proven method or technique, or a standard for producing solutions that create desired results. Sharing best practices can help professionals and the businesses they serve to fill knowledge gaps, improve efficiency, encourage leadership. Contributing to a organization of best practices, […]

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CyberFraud Investigation Process

Document CyberFraud Prevention Investigation Process to improve standardization for the steps of Cyber Fraud Prevention Process. Create improved reports and standards that can allow for improved investigation and use of Artificial Intelligence process acceleration:  Investigation Decision Assessment Interview  Interim Action/Intelligence Plan Investigation/Scope  Plan Strategy  Document Timeline Discovery Plan and Obtain Related Records Analyze Evidence/Assess Quality […]

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