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Category: Blog

ChatGPT Ethics and FTC

Chat GPT Awesomeness

ChatGPT Ethics and FTC (Federal Trade Commission) investigation have dominated discussions this week. As the fastest-growing OpenAI model based in Silicon Valley, ChatGPT under fire for its disrupting role in […]

ROI: Demand AI Service Management

Artificial intelligence, predictive intelligence, and ChatGPT are playing a significant role in enhancing Major Incident Communications. These technologies bring several benefits and improvements to the process, including: Faster incident response: With the help of artificial intelligence and predictive intelligence, major incidents can be detected and assessed more quickly. AI algorithms can analyze various data sources, detect patterns, and identify potential incidents before they escalate. This enables faster response times and reduces the impact of incidents. Automated incident notifications: AI-powered systems can automatically generate and send incident notifications to the relevant stakeholders. These notifications can be customized based on the severity and type of incident, ensuring that the right information reaches the appropriate individuals or teams in a timely manner. Real-time incident updates: AI technologies enable real-time incident updates by monitoring and analyzing data from various sources, including monitoring tools, log files, and social media. This allows incident communication teams to have up-to-date information about the incident, which can be shared with stakeholders through communication channels such as chatbots, emails, or mobile notifications. Natural language processing: ChatGPT, a conversational AI model, can understand and generate human-like responses, making it valuable in major incident communications. It can assist in answering common questions, providing status updates, and offering guidance to affected individuals or teams. ChatGPT can help alleviate the communication workload and provide consistent and accurate information during critical incidents. Sentiment analysis: AI-powered sentiment analysis can gauge the emotional tone of communications related to major incidents. This helps incident communication teams understand the impact of the incident on affected individuals or teams and tailor their communication accordingly. By identifying and addressing concerns or frustrations promptly, they can better manage the overall incident response and maintain stakeholder satisfaction. Knowledge base management: AI technologies can assist in maintaining and updating a comprehensive knowledge base for major incident communications. By analyzing incident-related data, AI algorithms can identify relevant articles, documentation, or resolutions, making it easier for incident communication teams to access accurate and up-to-date information when responding to incidents. Overall, artificial intelligence, predictive intelligence, and ChatGPT offer significant improvements in major incident communications by providing faster incident detection, automated notifications, real-time updates, natural language processing capabilities, sentiment analysis, and knowledge base management. These technologies enhance the efficiency, accuracy, and effectiveness of incident response, helping organizations minimize the impact of major incidents and improve stakeholder communication.

Maximizing ROI: Emergent Demand for AI Service Management. AI is actively reshaping mainstream healthcare, legal and Federal Government. Make no mistake Artificial Intelligence is not taking jobs, so much as […]

Predictive Intelligent Situational Awareness

Predictive Intelligent Situational Awareness

Predictive Intelligent Situational Awareness demands an effective approach to drive innovation, operational efficiency, and enhanced customer experiences. Developing Predictive Intelligent Situational Awareness Developing a Predictive Intelligent Situational Awareness Standard: Manage […]

Review and Approve Knowledge

Review and Approve Knowledge

Review and Approve ServiceNow Knowledge Articles Reviewing and approving ServiceNow knowledge articles ensuring the accuracy, quality, and relevance of knowledge articles in ServiceNow, reviewing and approving them is a crucial […]

AI: Knowledge Centered Support

Unleashing the power of AI

itSMF brings Unleashing the Power of AI: Thursday July 12, 2023 1:00 PM EST, Noon CST, 10:00 AM PST. We are seeking a few more panelist to show and tell […]

Financial Services Operations

Financial Service Operations enabling Open Banking

Financial Services Operations Digital Transformation and Business Process Improvement is key to improve products and customer service experience. A recent McKinsey & Company found that, reengineering banking operations can lead […]

Microsoft Teams Tripping Transcription Tenancy.

Microsoft Teams

Here are some important How-To’s for Managing the Transcription Options for Teams: Transcription is a new feature in Microsoft Teams. It is a good idea to notify attendees when you […]

Freshwork’s Multichannel vision for FreshService (ITSM)

Freshworks

FRESHWORKS: the COMPANY: Headquartered in San Mateo, California, Freshworks employs 4,000 employees from 13 global locations. Freshworks became a public company, trading on Nasdaq as FRSH. Their founders Girish Mathrubootham and Shan Krishnasamy aim is […]