Tag: digital transformation

BayICT Partnership

The BayICT Tech Talks as part of the Bay Area Community College Consortium (BACCC) are a series of virtual talks and Q&A with ICT industry professionals about their roles, experience, and personal career path. Several things I recommend to students working on their professional development, that they should start now are: Start your LinkedIn Profile […]

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How are you training for Transformation? ITIL4 is the “what” Lean IT is the “how”

This was a recent topic among IT Service Management Forum (ITSMF) Leaders. What types of training will add the greatest value for Digital Transformation. ITSMF USA, Minnesota hosted a great topic by Manjeet Singh, Director of Product Management at ServiceNow presented a useful Bright talk Video on how to start and scale your continuous optimization […]

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ServiceNow Managed Ideation drives Innovation

Encourage ideas that reduces gaps in functionality to improve functionality, capabilities and productivity

The Idea Portal itself centralizes these great ideas to one place to encourage more innovation and best practices that can be used to improve the quality of ideas in one idea.

The community can vote on or elaborate on ideas that offer greatest value.

The Support teams can be more transparent and organized in managing ideas disposition
Support Teams can manage a backlog of functionality that can be done in the future.

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Digital Transformation

Digital Transformation (DT or DX) is the process of deploying Digital Technology and Solutions to transform services or businesses: migrating manual ( non-digital) processes to digital processes replacing manual older digital technology with newer digital technology enable  new types of innovation for doing business better, rather than simply enhancing and supporting traditional methods. Migrating Manual […]

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