When Innovation Works, The World Works! ServiceNow World Launches in Chicago on Wednesday!! It is such an exciting time, to be part of the ServiceNow EcoSystem. ServiceNow runs on ServiceNow. Their marketplace success created new demands for advanced digital transformation of their Now Platform it’s own HRSD (HR Service Delivery) Human Resources and Employee Relations […]
Category: service
Uber’s Call Center Security Social Engineering Massive System Breach
Enterprise level Businesses lose approximately $75B annually due to poor customer services. Social Engineering that compromises sensitive corporate information requires adequate use of training, tooling, and technology to deliver uncompromised service Experience. UBER SOCIAL ENGINEERING CALL CENTER SYSTEM HACK Uber is hot recent cautionary tale on emphasis on quality Call Center Management. Using social engineering, […]
ITIL4 Projects and Program Management
ITIL stands for Information Technology Infrastructure Library. ITIL 4 -is the most current release of ITIL launched in February 2019. It is the first major update to the ITIL framework since 2007, designed to keep pace with industry trends in software development and IT operations. ITIL4 emphasize on adaptability to changes in the business […]
MOBILE APPLICATION
If you’re developing free or premium themes for others to use, integrating the Customizer will make your themes much more appealing to developers and website owners.If you’re building client websites, you can let your client tweak the template content of their website such as the logo, tagline and contact details in a more intuitive way […]
WEB DESIGN
Web design encompasses many different skills and disciplines in the production and maintenance of websites. The different areas of web design include web graphic design; interface design;authoring, including standardised code and proprietary software; user experience design; and search engine optimization. Often many individuals will work in teams covering different aspects of the design process,
ITSM Program and Project Management
Axelos defines IT service management (ITSM) as a concept that enables an organization to maximize business value from the use of information technology. ITSM views delivery ofIT services as the key means of obtaining value. ITSM works across the whole lifecycle of a service, for all IT Services and touches upon the processes for Service […]