ITSM Program and Project Management

ITSM Program and Project Management

Axelos defines IT service management (ITSM) as a concept that enables an organization to maximize business value from the use of information technology. 

ITSM views delivery ofIT services as the key means of obtaining value. ITSM works across the whole lifecycle of a service, for all IT Services and touches upon the processes for 

  • Service design
  • Service creation
  • Service delivery
  • Service support


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