Tag: business process improvement

Change Management Optimization Story

What is Change Management? ITIL defined objective for Change Management process is to control the lifecycle of all Changes and align IT Activities with business objectives. The primary objective is to enable beneficial Changes to be made, with minimum disruption to Business Services. Fundamentals of Business Transformation and Optimization 1. Introducing Opportunity: Transparency about the current […]

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Leading ServiceNow Business Process Consulting BPC

ServiceNow Business Workflow Enablers ServiceNow has stepped to the forefront of Covid-19 digital transformation to help businesses manage the demand to accelerate new ways of working with challenges to all business workflow and demand for new workplace innovation. ServiceNow Business Process Consultants have a bridge of understanding for the ServiceNow tool, and standard workflow capabilities. […]

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Business Process Management & Workflow Documentation

Business Process Management (BPM) is a discipline used to discover, model, analyze, measure, visualize, improve, optimize, communicate and automate business processes. Business Process Management exists to improve business process through analysis and modeling how a business process currently works, (is or curent state) and how it would work in a changed state or different scenarios (should […]

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What is Process Excellence (PEX)

Process Excellence (PEX) is an evolution of continually improving a better service, greater satisfaction, increased sales, and standards that enable capabilities, with measurable performance improvement. When Standardized process improvements are adopted, they can be quickly proofed in concept and rolled out to other affected business groups with consistency and agility. Costs, risks and time to […]

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Curtis John

I was privileged to work closely with Dawn during my tenure with Kaiser. Her attention to detail and innovation with regard to Project and Program Management and ITIL provided significant clarity around processes and functions which led to success. I would be proud to work with Dawn any time!  (LinkedIn July 2013)

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Subhashish Basak

Software Operational Excellence Development Manager:  Sun Microsystems I had the opportunity to work with Dawn in a project she was managing. It was a very comfortable feeling to work with her. She was always ready to provide her services to help us with the processes and the technical aspects of the project. She had a […]

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Digital Transformation

Digital Transformation (DT or DX) is the process of deploying Digital Technology and Solutions to transform services or businesses: migrating manual ( non-digital) processes to digital processes replacing manual older digital technology with newer digital technology enable  new types of innovation for doing business better, rather than simply enhancing and supporting traditional methods. Migrating Manual […]

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Process Excellence (PEX) Business Process Improvement (BPI)

Process excellence and Business Process Improvement is about enhancements that recognize process effectiveness and efficiency. It requires processes to be designed and improved for consistent delivery with minimum variation and minimum waste.   Documenting and Mapping the current state processes, tools and interactions Documenting and Mapping the improved future state change plan, processes tools and interactions […]

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