Tag: process management

Carol Sloper

Dawn has been an inspiration to me as I have grown in my Helpdesk Management career in the Denver Metro Area and beyond. I met her at the very first kick off meeting of the revitalized HDI meeting many years ago. Since that time, I’ve received countless pieces of advice and direction from Dawn that […]

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Business Process Management & Workflow Documentation

Business Process Management (BPM) is a discipline used to discover, model, analyze, measure, visualize, improve, optimize, communicate and automate business processes. Business Process Management exists to improve business process through analysis and modeling how a business process currently works, (is or curent state) and how it would work in a changed state or different scenarios (should […]

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