Tag: Knowledge Management

Why Knowledge Centered Support (KCS) Is Hot Now

WHAT IS KNOWLEDGE CENTERED SUPPORT? Knowledge-Centered Service is a service delivery method focued on producing knowledge as a key asset of the organization(s) implementing change.  Knowledge-centered service is about maximizing capabilities and value through knowledge-centered support. KCS is about recognizing valuable support assets that deliver real-time customer, system, team enablement, or employee support, as well as creating […]

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Samantha Ensch

I had the pleasure of recruiting and placing Dawn as an ITIL Practitioner for a highly complex project at one of TEKsystems’ large Computer Electronics clients. Dawn is an absolute delight to work with. I was throughly impressed with her strong knowledge of the IT field and industry, ITIL practices, Service Management, and Delivery Management. […]

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